Customer Service Representative

VICKY JORDAN

**** ****** ****** **, *****, NY ***52

Cell: 646-***-****

*.*********@*****.***

SUMMARY

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills with strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

HIGHLIGHTS

Front desk training

Fluent in English and Spanish

Exceptional multi-tasker

Large cash/check deposits expert

Proficient with Microsoft Office Suite

Filing and data archiving

Courteous demeanor

ACCOMPLISHMENTS

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

EXPERIENCE

CENTRO DE LA SALUD

NY, NY

Front Desk Clerk 10/2014 to 01/2015

Greeted and registered patients into the clinic.

Scheduled patient appointments.

Answered phones and transferred calls promptly and courteously.

Received and sent out faxes.

Located/ Filed patient charts.

Processed insurance cards and/or accepted cash payments.

CAFÉ GOURMET

Long Island City, NY

Customer Service Representative 03/2012 to 02/2014

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Trained new employees.

Guy & GALLARD COFFEE SHOP

NY, NY

Customer Service Representative 08/2007 to 02/2012

Correctly calculated charges, issued bills and collected payments.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Received frequent customer compliments for going above and beyond normal duties.

Suggested additional items to customers, as appropriate, to increase restaurant sales.

EDUCATION

TECHNICAL SCHOOL: MEDICAL ASSISTANT 10/2014

Sanford Brown Institute, NY, NY, United States

Basic Life Support (BLS) certification

HIGH SCHOOL DIPLOMA: ENGINEERING 06/2007

A. Philip Randolph H.S., NY, NY, United States

Advanced Mathematics Academic Achievement Award

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