Customer Service Project Manager

Latasha J. Allen

Objective: It is my goal to secure a position at a highly motivated establishment that will utilize my unique talents and skills to 100% capacity.

Summary of Skills: Strengths: problem solving, data entry, proofreading and creating Standard Operating Procedures (SOP’s), with special emphasis on invoicing, Automatic Clearing House (ACH) transactions/ automatic bank drafts and financial reconciliations; and extensive experience generating AdHoc reports, corresponding with the Government Relations Leadership Board, and providing administrative support to upper level executives.

Extreme proficiency in the following: iMIS 10, Gnossos Keep in Touch Software System, Vocus Software Systems, Microsoft Word, Excel, Outlook, customer service, Wachovia Data Transmission Services (DTS) Secure Web Server, 10 Key Pad, Typing 80WPM with high degree of accuracy, handling Personal Data Assistants (PDA) system, bank draft enrollments and fundraising event participation.

Honors & Awards: Dean’s List Prince George’s Community College, Prince George’s Community College Honor’s Program, Target Team Member Certificate of Appreciation

Experience: Robert Half/ OfficeTeam, Washington, DC

Nov 2014 – Current Contracted Employee

oDatabase Administrator (International Sign Association)

Maintain member company records and generate various AdHoc Reports upon request

Assist in generating company supplier and distributor invoices for annual International Sign Association Expo

Provide administrative & customer service support using iMIS system and A2Z database for the Business, Marketing and Finance Departments

oReceptionist (Hearth, Patio & Barbecue Association)

Maintain package delivery & visitor logs

General administrative duties (filing, faxing, copying & typing)

Facilitate incoming/ outgoing mail delivery

oAssistant Property Manager (The Plaza Condominiums)

Receptionist duties (answer phones, respond to general inquiries & manage office calendar)

General administrative duties (filing, faxing, copying & typing)

Distribute pool passes & maintain property logs

Dispatch property maintenance employees & owner requests

National Association of Insurance and Financial Advisors (NAIFA), Falls Church, VA

2010 – 2011 IFAPAC Program Manager

Regulated and supervised training pertaining to new receipt imports to ensure 100% accuracy of transmitted information within the iMIS and VOCUS software systems for over 60,000 membership records, reporting the results to Political Action Committee Director and Leadership Board

Project Manager on several successfully completed, high priority projects including the IFAPAC Monthly Bank Draft Program containing over 12,000 records monthly and the Monthly Invoicing system generating approximately 15,000 invoices monthly

Managed employee participation in fundraising events including registration and general inquiries

2000 – 2010 Senior Political Action Committee Administrative Coordinator

Acting departmental liaison on several successfully completed, high priority projects including the complete system data conversion of over 50,000 records into Gnossos Keep In Touch and iMIS systems software

Provided AdHoc reports and support to the Government Relations Executive Director, Political Action Committee Director, and CORE Committee Leadership Board

Facilitated training of the Administrative Assistant pertaining to general clerical duties including, but not limited to: data entry skills using iMIS and Gnossos Keep In Touch software systems, customer service procedures, maintaining general correspondence and answering and screening departmental calls

Volunteer: Prince George’s Community College, Largo, MD

Aug 2013 - Current

Assist students in enrolling in NBS/FACTS Deferred Payment Plan using Owl Link

Answer general customer service inquiries, directing students to various departments upon request

Provide support to various department heads as needed

Demonstrate basic data entry skills and keep an accurate account of Student Follow-Up Log Sheet

Education: Prince George’s Community College, Largo, MD

Graduate: 2016 Major: Accounting

Theodore Roosevelt Senior High School, Washington, DC

Graduated: 1996

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