Customer Service Data Entry
Resume:
Monica Santillano
****************@******.***
OBJECTIVE: To obtain a challenging position with an aggressive company offering career growth with opportunities for advancement.
QUALIFICATIONS: Administrative duties including, Microsoft Word, Excel, Windows, Internet, Data entry, Dictaphone and Computer Business Systems. Mental Health, intakes, counseling, staffing, organizing meetings, coordinating events and functions, certified mail, closures, good customer Service, and follow-ups. Very familiar with accessing the System to research information on Legal status. Developed ability to work in a fast-paced atmosphere, Maintained excellent customer relations and developed customer rapport. Diplomatically resolved customers complaints on as-needed basis, Ability to follow instructions well and make decisions with no supervision.
Maintained all record-keeping procedures without error, Delegated responsibilities to employees to meet company’s expectations
Desert View High School -1994
SEARS Holding
Techincal Specialist-Call Center
Inbound calls, trouble shoot appliances.Customer service,set appointments for repairs,cancel and make new appointments to fit Customers needs. Create new accounts, transfer to proper departments,handle all customer needs.
Create new accounts, transfer to proper departments,handle all customer needs.
Kirklands- Manager
Opening and closing store, Supervisor of employees, merchandise markdowns, Window Displays, Ordering Supplies, scheduling team members, process truck inventory,cashier,bank deposits,running reports,counting all money in safe,deposit slips, money bags down at the end of shift, condensing old merchandise for new products.
Personal Assistant Megan Dingwell
Bank Deposits, filing, answering phones, daily correspondence, letters certified, fax, mail out letters, monthly inventory upkeep, customer service, business errands
CODAC Behavioral Health-BH Claim Processor
Essential Duties and Responsibilities:
Processes all HCFA 1500 and UB92 claims submitted by outside providers.
Works with all levels of internal staff to resolve Prior Authorization (PA) discrepancies.
Resolves pended claims documentation to accounts payable. -
Benefits Eligibility Specialist
2004- Records Office Specialist, Medical records, Eligibility Specialist,
scheduling, utilizing fax machine, Appointments, translating for members, Dictaphone
preparing intake,Charts, intake packets and discharge packets .Front & Back Office.
Putting together Referral packets for IRT. & Voc Rehab Packets
Log on Smart/Releases, Faxing to all hospitals.
Office Assistant, Frontier Dental, Tucson, AZ
Front and back office, assisted the dentist, prepared tools for dentist, bank
Deposits, referrals, verifying AHCCCS insurance. Scheduling, utilizing
Fax machine, Dictaphone,
Executive Billing, Frontier Dental, Tucson, Az.
Data entry, send out certified letters, correspondence, billed for various major
Companies such as, Tobacco tax, Ryan White. Aging reports, deliveries, bank
Deposits, cashed checks for dentist, filing medical records, creating and
Organizing charts.
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