Customer Service Medical

Cynthia Gregg-Johnston, LVN

**** ******* **. ********** *****, Ca 92647 714-***-**** *********************@*****.*** Objective

I am seeking to utilize my experience in the healthcare industry to further my career as an LVN, while continuing my education in the nursing field

Education/Licenses & Certifications

Nursing Diploma, Stanbridge College, June 2010 – Valedictorian

Dean’s list 1st,2nd, 3rd, 4th semester, Summa Cum Laude, GPA 4.00

Licensed Vocational Nurse #257477

BCLS, American Heart Association

IV/Blood Withdrawal Certification

Skills & Abilities

Over 15 years of extensive customer service experience

Strong interpersonal communication skills with regards to patient and healthcare team, both written and verbal

Strong patient care skills, including evaluation and implementation of nursing care plans in coordination with medical care team.

Great understanding of insurance practices and procedures as they relate to the medical industry, including PPO, HMO, Medicare and Medicaid

Extensive knowledge in management of office administrative duties, including documentation, financial records and general inventory

Microsoft Office proficient, EMR experience, including EPIC software Work History

Soboba Medical Group, LVN June 2011 to Present

Obtaining & recording of patient medical history and current medical status, medication administration including IM injections, blood withdrawal, nutritional counseling and education, maintaining inventory of medical equipment supply and medications, payment collection, appointment scheduling Talbert Medical Group, Front Office Coordinator-Urgent Care Center Aug 2006 to Oct 2007

Registration of incoming patients, coordination of patient triage with clinical staff, insurance verification and payment collection, appointment scheduling

Cline’s Hallmark, Retail Supervisor Sept 2004 to Aug 2006

Supervision of staff including delegating and monitoring assigned tasks, staff training, floor sales and management of daily accounting

Digital Poster Art, Customer Service Representative Sept 1999 to Dec 2002 Management of service and product inquiries, general purchasing, budgeting and accounting duties, and product delivery/shipping

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Medical Specialties Managers, Inc., Patient Relations Representative Aug 1998 to Aug 1999

Accounts receivable management, claim review and follow-up, and general patient account maintenance for inpatient and outpatient Radiology and ENT services

Sharp Management Group, Inc., Medical Billing Specialist Jun 1995 to Mar 1998

Insurance and authorization verifications, CPT and ICD-9 coding, accounts receivable management, claim review and follow-up, and general patient account maintenance for inpatient and outpatient Psychiatric services.

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