Customer Service Administrative Assistant

Blanca Beltran

***** ****** **. ● Houston, *****, Texas, US ● Mobile Phone: 832-***-****

E-mail: *************@*****.***

PROFESSIONAL SUMMARY

Experienced and well-organized bilingual Administrative Assistant with solid background in data entry, schedule management and event planning.

SKILLS

Written Communications

Oral Communications

Interpersonal Communications

Organization and Time Management

Adaptability

Computer Knowledge

Problem Solving

Attention to Detail

WORK EXPERIENCE

NCA Chamber of Commerce January 2013-Present

Member Relations Coordinator

Act as a Chamber resource, providing information about member benefits, networking events, and programs that enhance the membership experience.

Provides a high level of customer service including building strong relationships with members, non-members, sponsors and others. Responds to inquiries and requests.

Produces membership reports, and proofs and updates membership communications.

Updates membership data on website and in other functional systems.

Supports marketing efforts via coordination and execution of marketing initiatives as assigned.

Demonstrate a commitment to diversity in the workplace.

Coordinate with all major chamber events (Annual Gala, Golf Tournament, & NC Salutes/Business Expo, Monthly Luncheons, Grand Opening/Ribbon Cuttings).

Coordinate and manage Ambassador Meetings and agenda. NCA Chamber of Commerce January 2012-December 2012 Administrative Assistant

Create, modify, and maintain documents for the Membership Applications using word processing and spreadsheet software.

Perform general clerical duties that include copying, printing, scanning, shipping, and filing; runs periodic errands.

Manage external contacts for President, proactively understanding who they are and which are priority contacts; keeps track of periodic communication needed for priority contacts.

Assist with and provides research/company contact information, create and editing of prospective membership letters. Proofread and provides updates to documents. R. Lerma Services November 2007 - December 2011

Administrative Assistant May 2002- October 2007 (Volunteered)

Create, modify, and maintain documents such as invoices and estimates, using word processing and spreadsheet software.

Assist with and provide research/company contact information.

Proofread and provide updates to documents

Bookkeeping

Advance America July 2009 - October 2009

Assistant Manager

Providing excellent customer service both in-person and on the phone

Educated customers on all products offered.

Processing of loan applications.

Safeguarding and maintaining customer records, such as balancing account, conducting audits, and making bank deposits.

CVS/Pharmacy June 2008 - January 2009

Photo Technician

Provide customer service support.

Served as a relief cashier, and restocked inventory. Office Depot December 2007 - April 2008

Customer Service Specialist

Delivered great customer service as a cashier.

Worked at the Copy & Print department, making copies and placing custom order for customers. Sears April 2007-September 2007

ISS Team Associate/Cashier

Placed signage around the store corresponding to that week’s sales.

Marked down inventory according to management.

Served as back-up cashier

EDUCATION

San Jacinto College

Houston, TX

August 2007 – May 2012

Business Office Technical Medical Admin Assistant, North Shore Sr. High School

Houston, TX

August 2004- December 2006

High School Diploma

LANGUAGES

English

Spanish

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