Human Resources Manager

Jennifer M. Chevalier

***** ************* ****., **** ****, Miami, FL 33015 305-***-**** acq7uq@r.postjobfree.com

Profile: Dynamic Human Resources Professional with twenty years of extensive generalist experience. Superior interpersonal, communication and conflict resolution skills with a high level of professionalism and confidentiality. Exceptional ability to establish priorities and meet deadlines of multiple projects simultaneously. Skilled in planning and facilitating strategic HR development, administration of all benefits programs, as well as recruitment, selection, onboarding and training of personnel. Expert knowledge of federal and state legislation pertaining to all personnel matters.

Areas of Expertise:

Training & Development Employee Relations

Compensation & Benefits Administration Staff Recruitment & Retention

Progressive Discipline HR Policies & Procedures

Organizational & Leadership Development Performance Review & Employee Recognition

Legal Issues & Compliance (ADA, EEO, FLSA, FMLA, OSHA, WC)

Work Experience:

1/2007 – Present Director of Human Resources, Graspa Consulting, Inc.

Miami, FL 305-***-****

Key Accomplishments:

*Decreased employee benefit costs by 7.5% and unemployment rates by 1.76%

*Reduced employee turnover by 11.4% for a result 6.6% lower than the restaurant national average

*Developed HR processes and oversee HR functions for eight restaurants, bakery and catering

division, 500+ employees

Recruit, hire, train and continually mentor team of twenty-two managers

Manage all aspects of benefits administration, including COBRA, ensuring compliance with all Affordable Care Act requirements

Responsible for employee relations, including resolving employee disputes, progressive discipline and terminations

Source, interview and recommend candidates for all open positions

Develop and conduct employee training in conjunction with management personnel

Develop and implement all personnel policies and procedures

Prepare and maintain employee handbook

Ensure compliance with all employment laws and consult with legal counsel to resolve legal matters when necessary

Conduct all workplace investigations in a prompt, thorough and impartial manner

Maintain personnel files in compliance with applicable legal requirements

Collaborate with immigration attorney to secure visas for foreign workers and investors

Plan and facilitate monthly management meeting

Plan and administer compensation program, including 401k plan

Manage all workman’s compensation cases, handle unemployment claims and hearings

Developed, monitor and refine performance evaluation program and implemented employee recognition and rewards program

Team member of franchise development system

Supervise payroll clerk/assistants

7/2005 – 12/2006 Recruitment Supervisor/Fleet Personnel, Norwegian Cruise Lines

Miami, FL 305-***-****

Key Accomplishments:

*Increased recruitment rates up to 1500 new hires each month, surpassing the goal of 1200/month

*Created and supervised recruitment and new hire process for new U.S. flagged division

comprising of three ships and managed $8.3 million annual budget for recruitment events

nationwide

Recruited, selected, trained and supervised forty employees

Reviewed, evaluated and maintained department processes regularly to maximize efficiencies,

developed departmental standard operating procedures

Supervised all aspects of the planning of recruitment events nationwide

Utilized online recruitment module to track all applications and candidates approved for hire

Compiled data for weekly net recruitment report, used results to develop and train team

5/2002 – 7/2005 Human Resources Manager, Responsible Vendors, Inc.

Miami, FL 305-***-****

Key Accomplishment:

*Created and implemented train-the-trainer program, reducing turnover by 21%

*Created and administered all HR and operational functions for company that provided training to

over seven hundred clients statewide

Supervised office staff and instructors, total of twelve employees

Recruited, selected and trained all employees

Implemented and supervised all HR functions

3/1995 – 5/2002 Server, Training Coordinator, Human Resources Manager, News Café Co.

Miami Beach, FL 305-***-****

Key Accomplishment:

*Developed hiring process and training program for opening of new location. Began as a server,

within six months created position of Training Coordinator and later HR Manager for seven

restaurants, 1000+ employees

Gradually took on additional responsibilities of HR management, including benefits administration, development of all policies, procedures and employee handbook, handling all legal matters, compensation planning, employee relations and strategic planning

Computer Proficiencies:

ADP, Certipay, HRIS Systems, MS Office - Word, Excel and PowerPoint

Education: Bachelor of Arts in Education, Rhode Island College

Certification: SHRM Human Resources Learning System, Barry University

Member of SHRM since 1999

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