Sales Customer Service

Willie D. Cooper

Glenwood, IL * 312-***-**** * ******.*.******@*****.***

Qualifications

Sales professional with both business to consumer and business to business experience for Fortune 500 organizations. True business partnerships with customer service, finance, HR, IT, and marketing. Direct consulting with frontline employees up to C-suite executives. Demonstrated skills include data analytics & trending, strategy design & execution, presentation facilitation, project & process management, customer needs assessment & analysis, and strong financial, business & technology acumen.

Professional Experience

W.W Grainger (Pinnacle of Excellence Winner) (Annual Achiever)

Commercial Account Manager Chicago, IL September 2011-Present

Outside Business-to-Business sales professional

Selling to end users, retail businesses, distributors, health care, manufacturing and consumers.

Business Acumen that positions the Grainger solution as a strategic advantage to my customers.

Clearly articulate business drivers, balance sheets, and total cost of ownership concepts with executives and decision makers.

Establish and expand relationships with key executives and decision makers within each customer organization in my territory.

Success in exceeding sales goals or objectives.

Strong process discipline and the ability to align planning objectives with a pipeline

Development process to grow and develop territory revenue.

Developing strategic plans and accurate forecasts for territory and Accounts.

Average of 110% to plan of sales goal for 3 consecutive years.

Sales goal quota of over 2.4 million dollars per year.

Sprint

Business Account Executive Oakbrook, IL March 2010- August 2011

Strategically identified prospects and grew small to mid-market business accounts.

Called on prospective wireless customers and identify new business opportunities.

Through acquisition/solutions based selling, analyzed customer needs, identifying and customizing wireless/voice/data products and services to win accounts on a monthly basis.

Built revenue generating sales pipelines, which will mainly consist of prospective accounts.

Analyzed wireless business needs and make recommendations on solutions while customizing wireless/voice/data products and services to win accounts on a monthly basis.

Verizon Wireless

Business Account Executive Schaumburg, IL March 2008 - March 2010

Met and exceeded monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses.

Generated new businesses in my Southwest and South Suburban territory through prospecting, cold calling networking and generating leads and referrals.

Identified customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services.

Recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.

Negotiated and close deals.

Provided follow-up training for new customers, handle equipment issues, performed rate plan analysis, explained billing and interacted with Support Center on customer service issues.

Fully utilized all sales force automation, funnel management and prospecting tools.

Responsible for completing contracts and report-generation including tracking and forecasting reports.

Continuously updated knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace.

Represented company at trade association meetings to promote Verizon Wireless and increased presence in the community by developing relationships through chambers of commerce.

Additional Experience

Loan Consultant, GMAC Mortgage Chicago, IL January 2007 – February 2008

Sales Manager, Affinity Mortgage Chicago, IL December 2004 –January 2007

Loan Consultant, LaSalle Bank Orland Park, IL April 2001 – November 2004

Key Accomplishments

Grainger Pinnacle of Excellence Winner 2012

Top 5% of production as Business Account Executive of Sprint 2010-Present

3 time Team MVP of Verizon Wireless Business Sales 2008-2009

1# Sales Manager of Affinity Mortgage (30 million/year) 2004- 2006

Presidential Cabinet of LaSalle Home Mortgage 2001-2003

Education

Bachelor of Arts/Speech Communication Eastern Illinois University, Charleston, IL. December 1999

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