Medical Customer Service
Resume:
Tywana Royal
Savannah GA, ***15
Cell: 912-***-****
Home: 912-***-****
**********@*****.***
Objective: To secure a position with a stable, high energy, future potential medical facility. A medical facility that will provide me with daily challenges and allow me to grow, demonstrating my abilities to learn quickly and efficiently, while adapting to the constant changing environment and dedicating my strong communication skills and talents that will contribute to the company's overall success.
Qualifications: Excellence in providing great customer service, positive attitude, energized, team player, and fast learner. Strong attention to detail, ability to multi-task, works great in fast paced environment. Information in Microsoft Office Software’s including Word, Excel, PowerPoint, and Outlook. Medical terminology, types 65 wpm. Familiarity with operation of Prior authorization referral and scheduling (EMG’s, Botox Injections), and operating a front office. Awareness of Meaningful Use, HIPPA Violation and Policies. Communicates wells and have great problem solving and cash handling skills.
Education: Saint Leo’s University (October 2012- Present)
Healthcare Management BS.HCA
Relevant Courses: Principle of Management, Introduction to Business, Integrated Arts, Art Appreciation, Global Perspective, Principles of Macroeconomics, Principles of Microeconomics, Health Care Organization, Community Health Evaluation, Health Information Tech Mgmt.
Savannah Technical College March 2010- May 2012
Business Administration Technology/Medical Specialist
Relevant Courses: Medical Terminology, Physiology 101, Intro HealthCare, Anatomy and Physiology, Document Production, Office Procedures, Art Appreciation, Integrated Arts, Global Prospective
St.Piuxs Community Center
Customer Service Representative Certificate September 2003
Experience: Manager/Operations Manager (Internship):St. Leo’s University- Healthcare Management St.Jospehs/Candler Hospital Medical Group May 2015-July 2015
Produced information documents for other medical practice to be aware of Meaningful Use tips, rules and regulation. Created a Physicians software template to be applied to company’s medical software program. Collected Data to form a graph to be applied to a Proposal for an Out Patient Stroke Clinic to open in the St. Josephs/Candler Emergency Department. Researched new ways to create a better work flow for Prior Authorizations, medication appealing, and Referrals to conduct a better workflow to the other medical offices.
Team Lead Front Office: May 20, 2014- Present, St Joseph’s/Candler Hospital Medical Group Neurology Office
Scheduling EMG’s, Botox Injections
Handling money transaction thorough payments
Getting Prior Authorizations on all Procedures for patients visit.
Making sure all documents are properly signed and update for EMR
Scanning in proper documents into the EMR
Keeping all employees updated with office policies, events, deadlines, procedures
Ordering Office supplies
Making sure all documents get to the Physicians that needs to be reviewed and signed in a timely fashion
Using Meaningful Use through daily work shifts
Practice Rep II/Medical Records: March 2012- April 2014, Memorial Healthcare University Medical Center (Provident OBGYN)
responsible for supporting the physician practice by providing clerical support such as patient registration
appointment scheduling
referring problems to physician for appropriate follow up
receiving and returning patient phone calls
Locating charts for patient visit
Scanning in document, patients information forms,
Ultrasounds, etc.
Preparing charts to be released to patient and HIM department
Receptionist: May 2012- August 2012(Internship), Savannah Care Center Savannah GA
Greet patients and agency visitors, directing all clients to the appropriate location
Respect and maintain privacy of agency clients, assuring clients confindeiality at all times
Provide efficient and professional telephone service
Perform confidential lab test for patients
Medical Receptionist: December 2009-December 2011, Center for Women and Children
Registering patients according to clinic protocols
Assisting patients in correctly completing appropriate forms
Document all information according to the rules and regulations of the facility
Filing documents and scheduling appointments
Telemarketer: August 2008-December 2009, ADT Security Service, Savannah GA
Attend phone calls and take reservation
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Inform customer of daily specials
Explain products or services and prices, and answer questions from customers.
Cashier: January 1998- July 2004, Sand flies Convince Store, Savannah GA
Provide good service to all customers by maintain a friendly environment
Have a good knowledge of all the products available in store
Maintain accurate records of the sale of goods and service without any errors
Restock cooler for receiving products
Skills: Epic Software Experience
General knowledge of office procedures and policies.
Ability to quickly file alphabetically and numerically
Can use Microsoft Office Outlook, Word, and Excel confidently
Possessing both Fire Safety & First Aid certification
Fully aware of infection control policies
Ability to use spreadsheet and email applications
Aware of the rules and regulations relating to medical documentation
Ability to prioritize and organize a heavy workload
CPR Certified
HIPPA knowledge and awareness
Meaningful Use work Production
ECW Software Experience
Scheduling Appointments and Procedures
Information with Prior Authorizations
Reference available upon request
Contact this candidate