Customer Service Microsoft Office

*, ***** ***** ******, *******, Lagos

EMAIL: ***************@*****.*** TELEPHONE: 234 (0-070********, 081********

AJEWOLE ADESHOLA DORCAS

PERSONAL PROFILE

I am a confident, highly driven graduate with practical hands-on customer service and travel experience.Resourceful and proactive, I combine effective communication skills with detailed product knowledge to identify commercial opportunities and deliver a satisfactory outcome for both customer and company whilst working alone and as part of a larger team

CAREER HISTORY

Irokotv.com

Post: Quality Assurance Officer

Date:March 2015-till date

üImprove organisational efficiency and profitability by reducing the condemnation of movies; confirm if a movie file can be worked on for sale or condemned.

üEnsure that products meet certain standard of quality as required by clients if company must comply with clients' quality standard

üEnsure that products meet quality standard in order for the company to gain accreditation

Harvesters International Christian Centre

Post:Assistant Administrative Officer / Front Desk Officer

Date: October 2014 – March 2015

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Undertake and assist in the recording and processing of invoices, receipts and payments as required and instructed.

Take orders for merchandise or materials and send them to the proper departments to be filled

Provide administrative support for matters relating to the premises and operations including security, alarms, opening, insurance and transport.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Administer the petty cash system and ensure appropriate record keeping.

Undertake such other duties and responsibilities of an equivalent nature as from time to time may be required

Airtel Nigeria, Town Planning Way, Ilupeju

Post: Marketing Officer

Date: July 2014 – September 2014

Plan, develop and deliver campaigns as agreed within timescales.

Supporting the marketing manager in day to day marketing activities

Contributing to the annual sales and marketing plan

Creating marketing advert and working with the company's external PR agency to see them executed

Federal University of Agriculture, Abeokuta, Ogun State – NYSC

Post: Administrative Officer

Date: May 2013 – June 2014

SKILLS

Self-Starter

Team Player

Quick learning skills

Creative

Good interpersonal skills

Sound knowledge of Microsoft Office

Ability to work efficiently and effectively under pressure

Honest and full of initiative

TRAINING ATTENDED

CustomerCare and Telemarketer – Telepoint Agency, Opebi, Ikeja, Lagos – Dec.2013

ACADEMIC QUALIFICATIONS GRADE

2013 University of Ado-Ekiti

B.Sc (Psychology) Second Class Lower

2007 St. James Grammar School, Osogbo, Osun State

Senior School Certificate

PERSONAL DATA

Sex: Female Nationality: Nigerian

Date of Birth: 8 November, 1991

State of Origin: Ekiti

Contact this candidate