Customer Service Microsoft Office

Patricia Garcia

**** * ****** ****. ● Los Angeles, CA 90026 ● 213-***-**** ● *************@*****.***

SUMMARY OF QUALIFICATIONS

Seeking a challenging and rewarding position a clerical or customer service position with an opportunity for growth and advancement.

Communication: Bi-lingual (English and Spanish); Customer Service: Experience working with and

experience writing reports and delivering oral managing diverse personalities and backgrounds;

presentations oversaw the safety and security of students 2-12 years

Administration: Excellent support skills including Organization: Strong detail management ability and

filing, records management and Microsoft Office can manage multiple priorities on-time and schedule

EDUCATION

LA College International April 2012

Associate of Science in Criminal Justice Los Angeles, CA

Relevant courses include: Correctional Operations, Principles of Criminal Investigation, Victim and Crisis Intervention, Governments and Intergovernmental Relations, Organizational Behavior and Leadership, Introduction to Sociology, Critical Thinking

PROFESSIONAL EXPERIENCE

Cashier Jun 2009 – Jan 2010

Papa Cash Los Angeles, CA

Managed multiple customer transactions daily utilizing organization and time-management skills

Strengthened relationships with customers by answering questions, guiding them on the right form of transaction and providing alternative transaction choices based on needs

Teacher’s Aide Apr2008– Jun 2009

Pine Tree Pre-School Los Angeles, CA

Supervised children aged from 2 to 12 years and planned, organized and conducted educational activities that improved their reading and writing skills

Ensured a high-quality experience for students by quickly addressing any concerns, assisting them with homework and providing a safe and secure space

Teacher’s Aide Feb 2007 – Apr 2008

Hollywood Pre-School Los Angeles, CA

Oversaw the safety for and educational development of up to 15 students a day resulting in a productive and satisfying experience for both the students and their parents

Customer Service Representative APR 2003- JAN 2006

Star Ford Dealership Los Angeles, CA

Managed customer service satisfaction by answering phones, addressing and providing solutions to customer issues and updating customers on the status of their vehicle

Received customer service recognition for partnering with a customer to translate; customer advised my manager that this was the first time he had this level attention and service in the dealership

ADDITIONAL INFORMATION

Computer/Software Skills: Microsoft Office Suite (Word, PowerPoint, Excel)

Languages: Spanish (Fluent) and English

Volunteer: Elysian Heights Elementary School

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