Administrative Assistant/Customer Service/Sales
Resume:
MARY PARKER
MAGNOLIA, TX *****
*******************@*****.***
Work History
KONE CONSTRUCTION, INC., PASADENA, TEXAS
Office Manager Jan 07, 2013 – May 20, 2015
Manage and assist with all daily operations, opening and closing office, and customer service.
Responsible for all bookkeeping, payroll, and cost control using Quick Books.
Maintain Bank Accounts and Credit Card Accounts including reconciliation.
Perform inventory control, ordering, and purchasing.
Scan and file all documentation.
Prepare and run job cost reports.
Maintain office equipment and supplies.
Responsible for the maintenance of all office equipment (including copiers, printers, fax machines, postage meters.)
Responsible for answering emails, incoming calls and directing them to the correct individual.
Negotiate agreements with vendors for project supply.
Coordinate housing and travel for employees.
Prepare, present, and arrange for Liens, Lien Releases, and obtain Job Permits.
Prepare correspondence, project proposals, change orders, AIA documents, contractor and subcontract execution and change orders.
Contract administration included subcontractor draws, vendor payments and general processing of all construction related contract documentation and invoices.
Work closely with vendors to ensure all deliveries are accurate and on time.
VERIZON WIRELESS TEXAS LLC, HOUSTON, Texas
Senior Customer Service Representative Feb 16, 2009 - Aug 22, 2012
Answered minimum of 50 inbound calls in support of customer needs per day.
Gather customer information and determine the issue by analyzing the symptoms.
Perform filing, data management, drafting and editing short office memos.
Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, etc.
Handled customer complaints, inquiries, billing questions, and payment extension/service requests.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
ALDINE ISD, HOUSTON, TEXAS
Substitute Teacher Mar 01, 2005 - May 25, 2007
Manage student learning in accordance with goals and directives of the school.
Maintain and respect confidentiality of student and school personnel information.
Ensure adequate supervision to assure health, welfare, and safety of all students.
Implement lesson plans, while ensuring the integrity of academic time and in a manner, which motivates students to learn and participate.
Organize students for effective instruction.
Perform other related duties as assigned by building administrator(s) in accordance with school district policies and practices.
LINENS N THINGS, HOUSTON, TEXAS
Sales Associate Dec 01, 2004 - Feb 15, 2005
Aided customers in locating merchandise.
Answered questions from and provided information to customers about merchandise for sale.
Obtained merchandise from stockroom when merchandise was not on floor.
Arranged stock on shelves and racks in sales area.
Kept merchandise in order.
Marked and ticketed merchandise.
WAL-MART, TOMBALL, TEXAS
Sales Associate Jul 18, 2000 - May 20, 2004
Receive payment for merchandise by cash, check, credit cards, or automatic debits.
Kept record of sales, prepared inventory of stock, and ordered merchandise.
Executed daily operations of keeping inventory of merchandise.
Obtained merchandise requested by customers.
Received merchandise selected by customers.
Answered customers' questions concerning location, price and use of merchandise.
Cleaned and stocked shelves, counters, and tables with merchandise.
Education
PRAIRIE VIEW A&M UNIVERSITY, PRAIRIE VIEW, TEXAS
Bachelor’s Degree December 2007
Major: Accounting
Training
LONE STAR COLLEGE
QuickBooks 2008 Dec 18, 2008 - Dec 19, 2008
This course works with QuickBooks Pro 2008, software designed to help small- and medium-sized businesses keep their books easily and accurately.
Computer Skills
Typing Speed: 50 Words per Minute
• Accounting Software (QuickBooks)
• Apple or Macintosh Computers
• Database Software (Access)
• Data Entry Terminal
• Email Software (Outlook)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc.)
• Spreadsheet Software (Calc, Excel, etc.)
• Word Processing Software (Word, WordPerfect, etc)
•Billing Systems (ACSS)
•Enterprise Software (BES, GMM)
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