Administrative Assistant, Logistics,Customer Service

VICKIE L. MOORE

**** ********* ****

Hampton, Georgia 30228

770-***-**** (h)

646-***-**** (c)

***********@*****.***

SKILLS

Experience providing support to "C" level executives; Warehouse and logistics; Strategic planning as well as executing leadership across multiple functional areas; allocating and managing resources in spare environments; commitment to overcoming challenges and obstacles to achieve goals accurately and on time; experienced organizer; creative problem solver. Articulate communicator and relationship builder among diverse, multinational teams; energetic and committed to excellence.

COMPUTER SKILLS

Microsoft Word - Power Point - Excel - Outlook - Access - Standard Army Retail Supply System (SARSS) - SAP - Integrated Booking System (IBS-CMM) - DynMRO - Web Base

WORK EXPERIENCE

(NAC-I Background)

11/12 - 11/13 DynCorp International Fort Worth, TX

Senior Logistic Coordinator (Kandahar, Afghanistan) – Supporting the Logistics and Civil Augmentation Program (LOGCAP IV). Plan, direct, coordinate and evaluate logistics management functions while working under harsh conditions in a fast pace environment. Oversee the logistics requirements necessary to support operations of assigned projects.

Ensures compliance with procedures, integrity of property accountability and compatibility of local supply information and inventory records;

Oversees transportation, transfers, adjustments, turn-ins, issues, receipts and controls of all property assigned to program;

Enter data into multiple databases, conduct extensive searches for information pertaining to complex and/or unusual supply transactions and patterns, assists hand receipt holders in preparing lost/damaged statements for lost, destroyed or damaged property;

Update databases, retrieve data and use data to respond to a variety of customers;

Implement and adjust procedures for receipt, storage, issue and document control of supplies and equipment;

Direct personnel in making decisions and recognizing problems relating to such determinations and needs for property review, detection of discrepancy caused, and adjustments, etc.;

Provide guidance and training to inventory control specialists. Monitor and review work performed.

Investigate and reconcile discrepancies and report those that could not be resolved to the logistics manager;

Execute and establish functions, including development or modification of local procedures in accordance with guidelines established by the logistics manager;

Responsible for training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems of direct reports;

Perform other duties as assigned.

01/11 - 07/11 DynCorp International Fort Worth, TX

Warehouse Foreman, 04ASO Warehouse (Kandahar, Afghanistan) - Responsible for ensuring proper personnel and assets are in place to support specific requirements to ensure accurate and efficient delivery of material to production and customer service.

Create operational procedures, receiving verification of incoming and outgoing material and handling and disposition of materials efficiency while minimizing errors;

VICKIE L. MOORE

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WORK EXPERIENCE

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Supervise the receiving, storing, packing, and shipping of merchandise or materials;

Daily and weekly productivity reports;

Prepare, maintain and follow up on all, LTDD, Accident Incident statements and Corrective Action Plan;

Supervise staff in accordance with organizational policies and objectives;

Coach, counsel and provide feedback to team members on their performance and to ensure adherence to company policies and standards;

Maintain necessary files, documentation, product verification, packing, unpacking and loading shipments;

Ensure high level of customer satisfaction by communicating with customers and following up on customer concerns and requests;

Implement effective procedures to reduce frustrated cargo;

Lead receiving and document control personnel;

Maintain a clean, safe and secure work environment;

Conduct safety and stand down meetings;

Maintain knowledge of/and compliance with applicable government regulations.

11/10 - 01/11 DynCorp International Fort Worth, TX

Material Control Foreman, SSA Warehouse (Kandahar, Afghanistan) - Container management, responsible for ensuring proper personnel and assets are in place to support specific SOW requirements and coordinating with the SSA Warehouse Manager and US Government Accountable Officer to ensure accurate and efficient delivery of material to production and customer service.

Key Achievements:

Played key role in reducing detention cost by $400K+.

Delivered excellent resourcefulness and problem solving expertise in fast-paced and challenging warehouse environment.

Effectively coordinating military and civilian assets to create smooth transition for incoming units prior to moving to assigned location.

Maintain security and confidentiality of sensitive information;

Daily and weekly productivity reports;

Hands on training and development;

Receive and record all incoming and outgoing containers;

Daily employee management;

Responsible for day to day receiving operations;

Develop receiving processes and procedures to maximize efficiency while minimizing errors;

Monitor space utilization/layout and maximize usage;

Responsible for general warehouse and building maintenance.

07/10 - 11/10 DynCorp International Fort Worth, TX

Materials Control Specialist (Kandahar, Afghanistan) - Deliver logistical and warehouse operations support to U.S. military customers for global government services provider.

Monitor day to day operation of the SSA container yard;

Create detailed daily, weekly and bi-weekly spreadsheets for tracking materials received;

Ensure accurate and efficient delivery of material to production and customer service;

Receive, store, issue and ship containers;

Interact with departmental supervisors & managers, support functions and other functions within the organization;

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WORK EXPERIENCE

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Ensure all containers are downloaded/uploaded in a timely manner;

Maintain a high level of inventory accuracy of container management through cycle counting and process improvements;

Provides direction, in coordination with the Supervisor, to the in-country staff in identifying, developing, implementing, and maintaining processes, practices, and policies throughout the organization;

Maintain a clean, safe, and organized facility;

Promote continual improvements in container movement, inventory accuracy, safety, and employee development;

Develop, monitor, and analyze department metrics to achieve optimal productivity;

Provide follow-up with customer to ensure customer satisfaction;

09/02 - 02/09 Starwood Hotels & Resorts White Plains, NY

Senior Coordinator - Facilitate strategic sourcing & procurement purchasing and development for use in new and existing Starwood Hotels.

Coordinate the flow of operations and maintenance between departments;

Research, identify and develop products & suppliers best suited for brand initiatives;

Prepare, review, negotiate, approve and manage contracts/agreements, in accordance with company applications;

Coordinate product delivery schedules with customers;

Prepare and assist with schedules for the delivery and installation of FF&E components;

Provide project development support to multiple departments;

High volume PO’s, RFP, RFQ & RFI process management;

Act as liaison between Starwood and its existing and potential vendors;

Qualify all potential vendors for Starwood;

Implement and coordinate all suitable vendor presentations;

Visit factories/mills to ensure that manufacturers meet expectations & quality performance and reliability;

Negotiate competitive pricing with vendors;

Approve expense reports for sourcing team;

Handle confidential and personal files;

Supervise interns/temps and coordinators;

Event planning for Design & FF&E teams;

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