Program Manager

MICHAEL G. WILLIAMS (Mike)

**** ****** ****

North Olmsted, OH 44070

216-***-**** cell

****************@*****.***

I am looking for a position as an in-depth Project Manager / Program Manager with a friendly tenacious attitude, strong client relationship building capabilities, looking to utilize extensive PM knowledge and aggressive skills to fully complete project objectives through thorough scoping, strong analytical development strategy and execution, decision maker and resource motivation and training, along with fantastic articulation of service deliverables on time and within budget. I am very organized, mature, detail-oriented and self-motivated, with the ability to work well with others or alone as the job demands.

EDUCATION

Bachelor of Arts degree from Allegheny College, Meadville, Pennsylvania

Completed requirements for AirWatch® Sales Professional Certification, MobileIron Account Executive Fundamentals Certification, the Implementation Support Specialist- EMR February 14, 2011

VSP 5, CCSP 2012 Virtualization Certification

PROFESSIONAL ACCOMPLISHMENTS

President’s Club Award Winner

Promotion to Program Manager, Admin Services within 4 months after enrolling over 2,200 devices and completing over 34 implementation projects.

Two (2) MVP Awards for exceptional quarterly results.

SVP recognition for exceptional training enrollment for CNX certification

Created my own contact database with over 600 organizations and 1,200 contacts throughout the many years experience.

COMPUTER KNOWLEDGE

Working on achieving PMP Certification, Well versed in AirWatch®, MobileIron, MaaS 360 and Enterprise Mobile Management (EMM), Mobile Device Management (MDM) solutions along with full device lifecycle management support services, Virtualization/cloud technology, VoIP Solutions, SaaS, IaaS solutions, Microsoft's Office Products: Excel, Word, Outlook, PowerPoint, Internet Explorer, etc. I am very well versed with CRM applications such as ACT, Sugar, Goldmine, Siebel SFA, SalesForce.com, etc. Enterprise Asset Management, Content Management, Protocol Analysis, Enterprise hardware infrastructure, Information Security: Intrusion Detection and Prevention, HD Encryption, End Point Protection, Web Filtering, UTM, Information Leak Prevention, DLP, Security Assessments, PCI DSS Audits and Data Governance. I have a good handle on Cisco networking, XP, Vista. LAN WAN Networking; currently working on CCNA certification and would also like to achieve CISSP. I have a great understanding of Relational Database Management Systems (RDBMS) and ERP, such as SalesForce, Sybase, Oracle, SQL, CAPS, Portals, e-commerce and Enterprise System Security.

PROFESSIONAL HIGHLIGHTS

Program Implementation: Created AirWatch® Administration Technical Support services for over 2,200 devices in Canada for TELUS with over 34 unique client environments along with Admin Services for over 20,000 devices domestically.

Strategic Project Planning: highly effective demonstrated internal and external resource allocation for optimal project management. Strong creative problem solving with the adaptable ability to succeed in a fast paced environment for very large projects.

Team Leadership: demonstrated competence in directing team endeavors and deliverables.

EMPLOYMENT HIGHLIGHTS

{Company Confidential- a global leader in EMM services} 8/4/14 - 6/17/15

Program Manager / Technical Sales Support

Channel Partner Technical Support / Program Manager for Enterprise Mobile Management (EMM) architecting, procurement and support Admin services with terrific vendors such as AirWatch®, MobileIron, MaaS 360 and Good Technologies. Over 22,000 devices supported with MDM, MCM, MAM.

Broadvox (CLEC in Communications) 11/19/12 – 11/18/13

Provisioning Coordinator (Project Manager)

SIP Trunk Provisioning and database administration for a large CLEC. We are currently working to consolidate 11 disparate systems into one main database. I am working with Sales, LNP, NFD and national customers to greatly improve workflow process.

Paragrid, Inc. 2/2012 – 5/2012

Account Manager

New Business Development for virtualized solutions, business continuity and disaster recovery. I had identified over $350k in new opportunities within 3 months. We were downsized due to mitigating circumstances.

Worldlan Technology 2/2011- 7/2011

Director of Development

Strategic sales of Proactive Managed Services (MSP) for enterprise computer systems within a Windows environment to the SMB marketplace. I generated over 300 new account opportunities, defined and met with key decision makers along with developing our marketing plan, and strong execution of the sales process.

Electronic Merchant Systems 4/2010- 11/2010

Account Executive

Sales of merchant services including ecommerce solutions, web design, payment processing, Altus Premier G&L Marketing Program, Partner Program and Business Development to SMB. Created over 140 of my own opportunities and signed two partners.

GHA Technologies, Inc. 7/2009-12/2009

Regional Sales Manager

Sales of enterprise hardware infrastructure and software solutions, including SaaS, to Fortune 2000. Manufacturers included Allscripts, Cisco, IBM, HP, Speakeasy VoIP, EMC, Ergotron, Unotron, Sony, Cymphonix, Avaya, Pano Logic and Dell products. I was calling on major decision makers and have developed a database of over 686 contacts with such organizations as Key Bank, Swagelok, University Hospitals, Eaton Corporation, Legacy Health Systems, EMH Regional Healthcare System, CVS, Steris Corporation, Baxter Healthcare and The Cleveland Clinic.

Miracle Ear / Beall, Inc. 1/2009 – 5/ 2009

Hearing Consultant

Sales and service of Miracle Ear hearing aids. Licensed and trained on the intricacies of hearing amplification and prescription of solutions. Sold over $42k my first month! I learned a lot about our aging population and how to communicate well with seniors. Position was eliminated.

Cadre Computer Systems- Information Security

Emerging Technology Specialist / Security Consultant 8/2007 – 12/2008

New market penetration and engineering overlay position for enterprise information security solutions such as Check Point, Symantec, McAfee, Blue Coat, Websense, Palo Alto Networks, Tumbleweed, Trend Micro. I was calling into Fortune 1000 including The Cleveland Clinic, Key Bank, National City (PNC), Sherwin-Williams, Legacy Health System, Baxter Healthcare, Allstate, and CVS. Downsized- position was eliminated.

Independent Technology Sales Consultant / Business Account Executive 2001 – 2007

Technology sales consulting for such vendors as Oracle, IBM, Microsoft, Cisco, HP.

Sales of notebook computers, desktops, servers and network peripherals such as wireless routers, switches and hubs, printers, external/internal hard drives, CD/DVD burners, memory upgrades, electronics and software from Microsoft, HP (and Compaq), Apple (MAC), Sony, Canon, Epson, Linksys, D Link, Seagate, Western Digital, SanDisk, Bose, Viewsonic, Fuji, Logitec, Samsung and various other vendors. Digital office equipment sales, hardware and software document management solutions. I also sold Nextel iDEN cellular solutions such as wireless asset management and navigational solutions via GPS and ASP (SaaS) modeling, cellular plan options, equipment options and insurance options. Customer focused efforts to deliver the best possible solutions for wireless communication needs, including trunked radio systems. I was a Certified Technician for Nextel handsets and completed the Nextel Data Certification Program along with ongoing training.

Qwest Communications International, Inc. 2000 - 2001

Major Account Executive

Duties included selling telecommunications enterprise solutions, voice and data communications, and e-business development for the Business Markets Development Division; approximately $8.3 million in the pipeline.

Created an account base with over 1,053 contacts within a Healthcare vertical concentration of customers. Including the Cleveland Clinic and University Hospitals.

WAN network solutions provider with hosting and dedicated internet access (DIA) along with Cisco solutions.

Developed C-level relationships for next-generation ASP (SaaS) model deployment of Enterprise Systems such as Siebel, SAP, Oracle, PeopleSoft, along with e:business solutions.

Sybase, Inc 1999 - 2000

Major Account Manager

I was responsible for enterprise database management sales. I managed a four-state territory for the Enterprise Solution Division. Duties included developing and executing sales strategies, reseller relationship building, managing resources, forecasting and tracking, marketing coordination, creating demand for products, quoting and closing business.

Generated over $2.1 Million in annual sales. $3.2 Million in the pipeline for any given quarter.

MVP awards for two exceptional accounts.

Opened Cleveland office and established an account base with over 400 contacts and 180 organizations.

Applied Technology Ventures, Inc. 1998 - 1999

Sales Manager, Professional Services

Started up newly formed Professional Services Division. Created demand for Security Audits, Network Performance Assessments, and Project Management services. Sold Check Point firewalls and other data security utilities.

Doubled ATV's services revenue. Added exceptional vendor solutions, enhancing our breadth and depth of capabilities.

Network General Corporation 1996 - 1998

(Network Associates, Inc., Expert Solution Provider for computer network systems)

Sales Representative

Network Fault and Performance proactive management: Provided sales, support and solutions for fault, performance and security management of computer network systems. Enhanced and developed reseller relationships along with direct accounts. Reported to District Sales Manager.

Generated over $12,000,000.00 in sales annually through strategic sales efforts along with market research, competitive awareness, customer relationship development, and excellent follow up.

Recognized by Senior Vice President of World Wide Sales for outstanding performance in researching, qualifying and enrolling students in Sniffer University (a CNX certification program), generating significant revenue for the company and enhancing customer troubleshooting abilities.

Presidents Club award for surpassing sales quota at 127%.

COMMUNITY ACTIVITIES

Cleveland Jaycees - Board of Directors, Vice President of Membership.

Chairman of the Cleveland Air Show project.

Concession coordinator for the U.S. Senior Open at Canterbury Golf Club.

Amateur Radio (Ham Radio) call sign- KC8WLX

National Association of Rocketry (NAR) member, Level 2 Certified

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