Customer Service Representative
Resume:
Frederick Leffall
**** ****** ***. ******, ***** 75216
Phone: 469-***-****
Email: ****************@*****.***
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success and I am reliable customer service representative with a proven track record in demanding sales in account management environment.
Skills
• Strong organizational skills
• Excellent communication skills
• Fast learner with a wide range of practical skills
• Enthusiastic developer of good relations with clients
• Customer service oriented
• Top sales performer
• Telephone inquiries
• Energetic work attitude
Work Experience
Position: Help Desk Analyst/ IT Tech Support
Date: May/2012 to July/2015
Company: Dr. Barnes’ Eyemart Express
City/State: Farmers Branch, TX
Responsibilities
Answer the phone and creating a ticket, troubleshooting technology like dr. equipment and also the retail computers and internet. I also dealt with shipping new hardware to the stores and to the doctor’s office and received the defective hardware back from them. Answering questions and just to see if they received the packages, and also I dealt with unblocking a website that has been block for the stores and the doctor’s office and took care of purchasing new hardware.
Position: Customer Service/Receptionist
Date: November/2011 to April/2012
Company: Guardian Exteriors Roofing Company
City/State: Dallas, TX
Set appointments for homeowner who wanted to get their roof inspected.
Position: Customer Service
Date: May/2011 to August/2011
Company: Aegis Communications/Humana’s RighSource RX
City/State: Irving, TX
I have guaranteed positive customer experiences and resolved all customer complaints Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders and answered customer questions regarding store merchandise, department information and pricing.
Position: Sales Rep/Customer Service
Date: June/2009 to April/2011
Company: Reliant Energy
City/State: Plano, TX
I provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information and described product to customers and accurately explained details and care of merchandise.
Position: Cashier/Customer Courtesy Rep
Date: March/2007 to September/2008
Company: Used Merchandise Store
City/State: Irving, TX
I implemented marketing strategies which resulted in 20% growth in customers. I also described product to customers and accurately explained details and care of merchandise, answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. I maintained up-to-date knowledge of store policies regarding payments, returns and exchanges while working as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Education
School: Jefferson High School
Date: Jan. /2010 to May/2010
Graduate Date: May 26, 2010
(High School Diploma)
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