Manager Project

Eric Fowle, MBA.

LinkedIn 207-***-**** ****.*****@*****.***

Executive Summary

Fifteen years progressive supervisory experience, with over eight in upper level management positions. Strengths include coaching and mentoring personnel, getting them ready for the next steps in their career paths. Expert skills in leading teams to higher performance and project management procedures and methodologies. Seeking a position where I can utilize my expertise to shape the minds of our next generation of leaders.

Experience

PORTFOLIO MANAGER GEORGIA DEPARTMENT OF EDUCATION – OFFICE OF TECHNOLOGY SERVICES FEBRUARY 3, 2014 – PRESENT

Define and maintain standards for Project Management within the Department of Education

Participate in long-term strategic planning and develop operational initiatives

Implement and monitor financial management systems and controls

Develop performance metrics for Project Management, including budgetary, quality and schedule metrics

Document Project Best Practices and create Governance Documents

Create and maintain Project Plans in MS Project to track schedule adherence and resource utilization for all projects at the Department of Education

Create and maintain application portfolio and assure that applications are aligned with the strategies of the users and the CIO

DISTRICT MANAGER AMERICAN NUCLEAR RESOURCES DBA SCOPE SERVICES MAY 7, 2012 – JUNE 11, 2013

Participate in long-term strategic planning and develop operational initiatives

Implement and monitor financial management systems and controls

Develop budgets for multiple individual programs

Developed initial Project Plans in MS Project

Supervise and direct 3 to 5 AMR / AMI project managers, with budgets ranging from $5 million to $35 million

Managed new call center, including start up implementation, development of policy and procedure, staff training, quality assurance, and reporting of metrics to clients

Developed call center support requirements for multiple AMR / AMI projects

Managed distributed ACD call center system

Troubleshoot, Diagnose and repair ACD PBX and PC issues

PROJECT MANAGER VSI METER SERVICES / GRID ONE SOLUTIONS MARCH 28, 2005 – MAY 04, 2012

Took over underperforming AMR / AMI projects with budgets of $35 million or more and delivered them on time and profitable

Developed budgets and performance goals, and worked to achieve those goals

Developed Project plans in MS Project, and tracked performance in MS Project

Managed production and cash flow to achieve maximum financial performance

Monitored IT systems and performed data validation for multiple sites

Troubleshoot and repair handheld computers

Maintained fleet of company vehicles

Set and managed Quality Assurance and Safety goals

Selected new employees through formal process and managed subcontractors

Performed employee training, performance appraisals, disciplinary actions, and dismissals

Systems Administrator for multiline PBX phone system.

Installation of server software

Troubleshooting Server and application

Certifications

PROGRAM AND PORTFOLIO MANAGEMENT CERTIFICATION PMLG ATLANTA, GA OCTOBER 24, 2014

Skills & Abilities

MANAGEMENT

Front Line manager (Team Leader) in a customer service call center

Workforce Administrator in a blended (sales / service) call center

Project Manager specializing in turning around failing projects

Director level District Manager for multiple multimillion dollar projects.

COMMUNICATION

Frequently called upon as a subject matter expert to assist in sales presentations.

Expert level skills in presentation design, strong verbal and written communication skills

PERSONAL COMPUTER

Expert level skills in MS Excel, MS Access, MS Project

Extensive knowledge of PC hardware, including networking, troubleshooting and repair

Education

DOCTOR OF PHILOSOPHY JUNE 30, 2017 (ANTICIPATED) CAPELLA UNIVERSITY

Major: Executive Business Management

Related coursework: Business Theory

MASTERS DEC 31, 2014 JACK WELCH MANAGEMENT INSTITUTE AT STRAYER UNIVERSITY

Major: Executive Business Administration

Related coursework: Human Resource Management, Finance, Communications and Ethics, Leadership, Operations Management (Lean, Six Sigma)

BACHELORS JUNE 28, 2013 STRAYER UNIVERSITY

Major: Business Administration

Minor: Computer Programming

Related coursework: Computer Programming Design, Database Management, Operating Systems, Networking, C++ Programming, SQL Programming, Object Oriented Programming I & II

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