Management Customer Service

SULAIMAN JAMES KEMOKAI (U.S. CITIZEN)

**** **** ****** #*** *******, Texas 79412 325-***-**** *********@*****.***

CAREER GOAL

To obtain position with your organization to utilize professional experience, educational background, and exceptional work ethics.

OVERVIEW

Dedicated to exceeding company goals and managing tight deadlines; gifted in guaranteeing client and customer satisfaction

Excellent presentation and interpersonal skills, demonstrating an ability to effectively prioritize and manage a broad range of responsibilities

Proficient in Microsoft Word, Excel, Outlook, PowerPoint

EDUCATION

Master of Science in Finance 2015

Kaplan University

Emphasis in Financial Planning

GPA 3.6/4.0

Relevant coursework: Business Communications, Financial Institutions and Markets, Risk Analysis and Management, Corporate Finance, Financial Statement Analysis, Investment and Securities Analysis, Retirement Planning and Employee Benefits, Fixed-Income and Futures Investing, Portfolio Management, Individual Insurance Planning, Income Tax Planning and Strategies, Estate Planning

Bachelor of Business Management 2013

University of Phoenix

GPA 3.3/4.0

EXPERIENCE

Lubbock State Supported Living Center, Lubbock, Texas 05/2009-11/4/2014

Duties and Responsibilities:

Residential Coordinator 08/2012-11/4/2014

Knowledge of Physical Management Programming, behavior therapy training and PMAB techniques, and demonstrated ability to communicate with others orally and in writing.

Demonstrated ability to organize supervisory work load, motivate and direct DSP Staff, and demonstrated ability to work harmoniously with co-workers.

Demonstrated ability to use good judgment dealing with unusual incidents, and knowledge of Positive Performance Program and facility OPM. Ability to train staff in job related subject areas.

General knowledge of ICF/IID standards. Physical ability to perform direct contact duties and to complete regular rounds over a wide area.

Accomplishments

Team building skills, Supervisory skills, Analytical and problem solving skills, Decision making skills, Effective verbal and listening.

Communications skills, Stress management skills, Time management skills, and financial management skills.

Supervisor 08/2011-08/2012

Ability to communicate verbally and in writing in a clear and concise manner.

Ability to react quickly and calmly in an emergency situation.

Ability to demonstrate proper body mechanics, good posture, and proper lifting techniques.

Ability to master basic techniques of individual care and training. Ability to be flexible in handling work assignments.

Accomplishments

Strength and flexibility to safely perform Cardiopulmonary Resuscitation (CPR) and PMAB techniques to restrain and prevent harm to that individual or others until the harmful/violent behavior subsides.

Knowledge of individual care techniques and of treatment, therapy, and developmental programs.

Assistance Supervisor 05/2009-08/2011

Ability to make decisions and uses good judgment when dealing with critical incidents.

Ability to demonstrate proper body mechanics, good posture, and proper lifting techniques.

Ability to provide individual care, to administer first aid and/or cardiopulmonary resuscitation, to conduct Prevention and Management of Aggressive Behavior (PMAB), to communicate effectively, to train others, and to supervise the work of others.

Ability to work effectively with others and as a member of a team.

Accomplishments

Physical ability to perform PMAB and CPR

Developed and improved many skills that I will use for the rest of my life: leadership, responsibility, confidentiality, management, programming and marketing, time management.

Customer Service Representative

Sprint Wireless, Abilene, Taxes 01/2006 -8/2008

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Accomplishments

Contributes to team effort by accomplishing related results as needed.

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