Angela Salazar

PROFILE

o**+ years IT experience

oQuality Assurance/Process Improvement

oAgile/Scrum/Waterfall methodologies

oMatrix/Traditional management

oOperational Transformation

oChange Management

oSecurity Clearance

oScrum Master Certification

Effectively uses position and interpersonal skills, mobilizes and inspires others to take action and is willing and able to lead beyond area of expertise. Problem solver with the ability to achieve results both independently and in a collaborative environment.

EXPERIENCE

ProModel Corporation Ann Arbor, MI May 2012 - Present

Quality Assurance Lead/Scrum Master – Department of Defense, United States Military

Responsible for the entire quality assurance strategies and testing efforts of a web based system utilized by the United States Army for improving their overall Army readiness.

Creation, management and execution of extensive test cases for usability, data integrity and business processes for highly sensitive data.

Regression, Functional, Data Validation, System, End to End, Performance, Usability and Load Testing.

Analyze business requirements with team and business liaisons.

Management of technical staff and on-time deliverables.

Troubleshoot and provide production support for Army Material Command and Army Sustainment Command.

Training of application end users at military installations across the United States.

Facilitate all Scrum meetings; Sprint Planning, Stand Up and Sprint Review

Hold Secret Security Clearance with the Department of Defense.

AAA Life Insurance Company Livonia, MI

Senior Manager of Business Technology & Solutions May 2005 – June 2010

Serves as a Business Advocate, information technology expert and inter-departmental liaison between the business units, information technology, and external vendors regarding all aspects of the life insurance process, for Human Resources, Training, Document Control Center and Claims Departments.

Acts as champion on Business and Technology Solutions projects to ensure successful completion of both technical and business objectives with the ability to communicate status at the executive level.

Experience leading multiple cross-functional teams of IT professionals in a matrix environment including project managers, business analysts, systems analysts, architects, and test analysts to project completion.

Develops and coaches assigned personnel (6 business analysts) toward the achievement of career goals and training plans while meeting the objectives of the Company.

Selects, aligns, acquires and trains associate resources with the goal of building a versatile and flexible team.

Completes annual and periodic evaluations while ensuring all associates have annual goals and training plans.

Participating heavily in the management for the implementation of Agile Methodology to the entire IT staff, for the utilization of all business and technical projects.

Extensively involved in the change management transition from Waterfall to Agile for our staff and culture as an IT organization.

Management experience with telecommuting staff as well as flexible workweek staff schedules.

Accountable for the manual and automated testing efforts of our internal systems as well as all interfacing systems to external vendors.

Consistently updating, evaluating and incorporating new and efficient procedures and processes within the Business Analyst department.

Managed the customer service representatives and software support hotline of our external agent application for a period of 18 months.

Defined metrics to be measured and reports to ensure customer satisfaction and senior management acceptance of our customer service deliverables.

Strong belief in recognition of staff; volunteered to participate on the Recognition Committee for AAA Life Insurance at the corporate level and obtained approval and budget, as well as managed a BTS wide off site recognition and team building event for 65+ employees.

Chosen to be a participant in the debut of AAA Life’s18 month Leadership Development Program in which candidates selected were limited.

Project Manager – Interim Role for Data Center and Facility Move 2008

Successfully managed and executed the project management duties of the relocation efforts of both a data center, with 100+ servers and gear, and a facility, with 300+ employees, where both project schedules were planned and executed in parallel of one another. Moves took place 5 weeks apart from one another and there were no significant issues, delays and/or changes to the originally planned move dates.

Utilized Agile Methodology for managing the project tasks and deliverables for entire relocation project that was new to all associates involved in the project.

Success of project was a direct result of the utilization of the agile principles; story cards, estimating daily, daily meetings, critical items fast tracked and highly visible, consistent and continuous communication, and real-time status by the utilization of a project wall.

Trained all internal employees that participated in the project on the principals of the agile methodology and ensured the adherence of those principals throughout the life of the project.

Worked intimately with third party vendors that were involved in the move and coordinated and communicated with these companies to ensure deliverables were completed successfully and in a timely manner.

Structured detailed timelines to the date/hour for the execution plans of the data center move and facility move and also presented those timelines to executive level management in the company.

Created a detailed communication plan that was delivered to all employees in the company as well as executed continuously throughout the life of the project.

Responsible for the coordination of the commercial movers for both move dates and the synchronization efforts of packing and unpacking for all associates and all facility furniture to the new facility.

Risk management was heavily applied in this project through the use of countermeasure meetings and detailed back up plans for each event that was considered a high risk/high impact event.

Coordinated the testing of our temporary pipe that linked our old facility to our new facility with 100+ employees by testing the utilization of the bandwidth with true production processing.

Future Three Corporation, Northville, MI

Manager of Quality Assurance 2000 - 2002

Hands on manager for 10 QA analysts that was responsible for the manual and automated testing efforts of our web based supply chain management software solution.

Responsible for establishment and implementation of processes and procedures that were well documented, executable and repeatable.

Included the QA team into the SDLC in an early phase of the life cycle.

Created QA project plans that included time estimates and resource estimates that were integrated into the master project plans for all releases of the software product.

Created and reviewed detailed test plans and test cases that were easy to read, execute and followed the template established.

QA team was responsible for testing efforts on NT, UNIX and AS/400 operating systems.

Managed defects and enhancements that were reported internally and externally by utilizing our bug-tracking tool (Track Record). The use of this tool improved communication among the entire team and ensured accountability for all team members participating on the projects.

Researched, negotiated and integrated automated testing tools into our QA Lab and also increased focus on the use of Compuware’s Tools as part of the QA process.

Released into production 12 major releases in a 12-month time frame all on time and with no show stopping issues.

Worked closely with Customer Support department to ensure customer satisfaction.

Responsible for the hiring, firing, performance evaluations and training of the QA team.

Established and maintained solid and effective working relationships with all developers, business analysts, system analysts, project managers, QA analysts and fellow managers through consistent and constant communication.

Technology/Tools used: Track Record, QA-Run, QA-Load, QA Director, Microsoft Word, Excel, SQL, HTML, Oracle 8.0, UNIX, XML, CSV, Windows 95/98/00 and Internet Explorer.

Compuware Corporation, Detroit, MI

Quality Assurance Analyst 1998 - 2000

Primary responsibility was the coordination of the quality assurance process on several high profile IS projects.

Developed detailed test plans and test cases, testing both manually and with Compuware’s automated testing tools.

Maintained a high level of quality by ensuring the components met the specifications and was tested according to test plans.

Attended Compuware’s Uniface Academy to increase my overall effectiveness within my role in QA.

Responsible for the role as build master for the QA group for approximately 12 months. Complied new code and built to the QA and DEV environments.

Redefined and implemented a new defect reporting/tracking process by determining new data elements and reporting requirements for all groups in development. As a result, increased morale of team.

Managed defects across all projects, which included prioritization, assignment, and reporting.

Delegated work assignments to all QA analysts and defect assignments to developers for all projects.

Worked with Project Managers on QA time estimates for all projects.

Worked closely with customers for User Acceptance testing and any questions, concerns or issues after release of product.

Oversaw the QA team’s responsibility for application releases into production.

Assisted with the development and implementation plans to increase QA personnel to support increasing project demands.

Established and maintained solid and effective working relationships with all developers, business analysts, system analysts, project managers and fellow QA analysts through consistent and constant communication.

Technology/Tools used: Track Record, QA-Run, QA-Load, Microsoft Word, SQL, HTML, Oracle 8.0, Windows 95/98, Internet Explorer and some UNIX.

Electronic Data Systems, Southfield, MI

Business Analyst, General Motors Vehicle Purchase Center 1997 - 1998

Responsible for reviewing, processing and responding to customer inquiries.

Solved problems and communicated customer’s needs to the technical team.

Collaborated with the General Motors auditing staff to assure compliance of employees to company regulations.

Acted as a liaison between Vehicle Purchase Center and the Cadillac and Buick Motor Divisions.

Participated in on the job training of new hires.

Technology/Tools used: Word, Excel

University of Michigan, Athletic Department, Ann Arbor, MI

Internship (Marketing) 1996

Acted as the Co-Director of The Michigan Experience, a fan festival (attendance 15,000+) involving student athletes and coaches from UM’s twenty-three varsity sports as well as interactive games provided by NIKE INC. and Pepsi-Cola, INC.

Participated in maintaining/creating more fundraising through the Michigan Stadium Brick Program.

Assisted in the operation of the Corporate Hospitality Tent Club Program.

Houston Rockets, NBA, Houston, TX

Internship (Corporate Services) 1996

Responsible for the planning, coordinating and implementing of a corporate sponsor mini-rally.

Supervised and prepared the Boardroom, VIP parties and the Suite on game nights.

Participated in numerous promotions, projects and events.

EDUCATION/TRAINING

Scrum Master Certification – Scrum Alliance March 2015

Leadership Development Program 2008 – 2009

How to Lead – Discover the Leader Within You 2007

Agile Explained, Menlo 2007

Agile – Writing Business Requirements, Menlo 2007

Leadership Training (In House) 2006 – 2007

Planning for Performance Discussions

Clarifying Performance Expectations

Conducting Performance Reviews

Providing Constructive Feedback

Managing Change

Building Team Pride and Purposes

The Principles and Qualities of Genuine Leadership

Managing Conflict, Fred Pryor Seminars 2006

Effective Negotiating, Karass 2006

Effective Methods of Software Testing, QAI 2005

Leadership in Management, Dale Carnegie 2000

Uniface Academy, Compuware Corporation 1999

Central Michigan University, Mt. Pleasant, MI 1991 - 1996

Bachelor of Applied Arts, Commercial Recreation

And Facility Management, Minor in Management

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