Payroll, Administrative, HR, Customer Service, Dispatch

Valerie Hill

** ***** ****** ***********, ******* 30281

678-***-**** or ***************@*****.***

Summary of Qualifications & Skills

Dependable, bright, creative and goal oriented

Self-motivated, high-energy, team player and detail oriented

Ability to demonstrate effective presentation and communication skills, while providing excellent customer service

Proficient at Microsoft Office Suite (including, Outlook, Access, Word, Excel, PowerPoint and Project). Internet Explorer

and other Web Browsers. Local Intranet, Visio, Share Point, Adobe Acrobat and WinZip.

Professional Experience

Nationwide Southeast, Inc. (Book and Magazine distribution) Atlanta, GA 06/30/14 to Current

Payroll Administrator

Responsible for the preparation and processing of weekly payroll for over 75 employees

Process time cards and trip sheets to insure accurate entry to an electronic timekeeping system (Worklife and Intuit)

Calculate weekly mileage, stops, bonus and perdiem for weekly pay

Record weekly to quarterly mileage reports for tax and insurance purposes

Ensure accuracy of payroll records by maintaining database with updates in status changes, tax withholdings, benefits deductions, time off accruals, etc…

Submits weekly 401k contributions and reconcile comdata cash advances to weekly statements.

Fluent with ADP and annual 5500 process.

Manages the funding of invoices for freight payments through (SAP, Syncada, Red Prairie and RTS)

Point of contact for all HR issues.

OS & D Manager (Overages, Shortages & Damages)

Responsible for corresponding and resolving issues with customers concerning Overages, Shortages and Damaged product.

Process bills of lading, making sure that proper charges are billed in the appropriate manner.

Responded to clients that requested POD’s for shipment completed.

Resolve any issues related to Overages, Shortages or Damages.

Occasionally, conducted dock inventory of all product.

Handles special projects that generates revenue.

Works closely with dispatch.

Atlas Cold Storage/Americold, Customer Service Associate Atlanta, GA 04/02/12 to 06/20/14

Transportation Payroll Specialist

Entered driver routes into payroll system (CAMS).

Facilitated new driver classes concerning payroll procedures.

Communicated directly with drivers on a daily basis concerning their payroll issues.

Made updates and adjustments to current and closed pay issues.

Ran Provisional scrub report, making any correcti0ns to every trip dispatched before closing payroll each week.

Tracked and uploaded weekly Comdata used and submitted to corporate for funding.

Filed and archived trip audits.

Processed and logged Leased Driver hours and rate of pay.

Worked closely with warehouse supervisors concerning warehouse equipment. System used: (WIN and SCAN MANAGER).

Cox Media, Contracting Consultant - Project Management, Artech Information Systems

Contracts and Programming Specialist Atlanta, GA 10/07/11 to 02/02/12

AdCopy – Exported client contracts that make available a certain amount of time per hour for commercials.

Revisions – Adding/changing order information, make-good, cancellations and administrative changes.

Avail Typing – Made available commercial space, completed avail typing for 2012 for all Premium, Core and Select networks in all relative zones, including the East and West.

Migrated old avails from old program (CCI's) to new program (CFC) to be used for 2012.

Scheduling – Scheduled a listing of the time of day and dates an advertiser’s commercials are planned to run. Systems used: Harris and Strata

Crawford and Company (Catastrophic Insurance) Atlanta, GA 10/11/10 to 05/15/11

Customer Service Claims Rep – (Call Center - Inbound and Outbound) Data Entry

Received inbound calls from claimants who either wish to make a claim or that had an active claim in process with the BP Oil Spill. Administrated outbound calls to claimants that requested a missed-call callback.

Accessed claimant’s confidential file to verify, edit and correct database with missing information.

Provided claim status and documented reason for each call, while, analyzing and solving customer problems.

Ensured all system application login ID’s and passwords were functional.

Blessed Transport and LandStar Transportation Macon, GA 06/01/09 to 10/01/10

Operations Manager/Dispatcher

Responsibilities were arranging and tracking both incoming and outgoing shipment.

Negotiated the rate of each shipment based on miles, weight and geographic location.

Planned routes based on safety, length of time and cost.

Acquired return loads for trucks in order to maximize efficiency.

Made follow-up calls concerning overdue payments and billing issues to ensure that cargoes are picked up and delivered on time.

Managed the funding of invoices and freight payments

Accurately, processed invoices from BOL’s, statements and vouchers for payment in a timely manner.

Audited reports, created codes, excel spread sheets and processes for easy retrieval.

AT&T, Contracting Consultant, Artech Information Systems Atlanta, GA 02/11/08 to 02/12/2009

Systems Technical Support, DSL (Data Entry)

Responsible for resolution of TSC tickets related to IStore (Customer ordering tool) order fallout.

Systems used: REMEDY, Kintana, BSOMS, BOCRIS, IStore, CCTool, CRM, STAC, SOEG, Aelera, CPE Enabler.

Bellsouth/AT&T Atlanta, GA 10/16/1978 to 04/15/2007

Executive Secretary

Provided lead administrative support to Executive Level Management and a Corporate Officer.

Project Coordinator

Responsible for working with SME’s (Subject Matter Experts) and other team members to define develop and document operational business processes and procedures. Analyzing and solving customer problems.

Quality Management

Interfaced with other departments to ensure developed business processes are integrated with other business functional areas required to meet all service level agreements and business requirements.

Customer Service Professional - 411Operator (Call Center)

Provided telephone directory information to approximately 1500 customers per day in a call center environment.

Center Clerk

Typed, filed, developed and updated reports, answered phones, created weekly new employee schedules, retrieval and retention of personnel records for employees, primary HR contact for the center.

Workforce Supervisor

Ensured adequate shift coverage by maintaining the most efficient use of Call Center employees' time by monitoring adherence to existing schedules, and manipulation of schedules to compensate for force imbalances and call volume fluctuation.

Education

Troy University - Business Management Troy, AL

Bellsouth University - Customer Service and Leadership Courses Atlanta, GA

New Horizons Computer Learning Center Atlanta, GA

Clayton University - Medical Coding Morrow, Ga

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