Data Entry Microsoft Office

Raymond O. Buford

*** ********** ** *******, **** 44146 • 440-***-**** (h) • 216-***-**** (c) • ******@*********.***

Summary

Seasoned professional with 20 years of extensive office experience looks to leverage expertise in efficient office operations, interviewing, policy interpretation, and team leadership.

Highlights

Microsoft Office proficiency

Self-directed

Strong interpersonal skills

Results-oriented

Excellent time management

Effective problem solver

Meticulous attention to detail

Versatile team player

Professional Experience

CarMax, Cleveland East January 2015 – April 2015

Management Assistant

Provide Human Resource support for store

Work within all HR systems, Application Online Interview System, Kronos, HRIS

Conduct Onboarding for new associates

Review employee benefits and maintain confidential Personnel Files

Maintain Timekeeping edits in Kronos

Support store management clerical needs

Responsible for ordering uniforms, business cards, supplies

Cleveland Clinic, Cleveland, Ohio March 2005 – October 2014

Work Lead March 2011 – October 2014

Managed Financial Assistance Clerical Team

Tracked more than 20 metrics to produce weekly and monthly reports for management

Handled staffing issues, timekeeping and performance evaluations

Approved, denied and suspended approval decisions

Processed account adjustments; credits, debits and reversals

Working knowledge of medical terminology

Updated patient billing and registration

Utilized EPIC, Kronos and Oracle systems.

Supervisor July 2009 – March 2011

Supervised both Community Financial Counseling and Financial Assistance teams

Enforced departmental policies, procedures and standards

Involved in process planning and system flows

Performed training, staff evaluations and department reporting

Oversaw benefit verification, collections and daily workflow

Maintained departmental statistics, reports, and analysis

Financial Counselor February 2009 – July 2009

Supported network of community hospitals with financial counseling

Prepared patient estimates, collected payments and cleared patients for services

Verified out of network benefit levels and obtained authorizations from insurance companies

Worked in HBO, ADTR, EPIC, FACTS, East and West host systems

Worked high-priority cases for incoming admitted patients

PAVE Specialist March 2005 – February 2009

Insurance Specialist

Obtained Precertification and Pre Authorization for Inpatient services

Worked closely with insurance companies to secure continued authorization for services

Verified in and out of network insurance benefits

PAVE Super-user - worked various payers

Worked with PAVE Nurses to obtain authorization for services

Maintained dashboard quality measures

Cuyahoga County Jobs & Family Services

Cleveland, Ohio

Program Officer 2 June 2003 – March 2005

Responsible for quality assurance review of Public Assistance cases

Monitored in-house policy hotline to provide clarification to caseworkers and management on food stamp, Medicaid and cash assistance policies

Maintained department reports and made recommendations for more efficient operations

Assisted in implementing Spend Down Pay-In program, which still exists to date

Interpreted state, federal and local public assistance policies

Caseworker May 1990 – June 2003

Responsible for interpreting and applying public assistance policy to client cases

Interviewed applicants to determine eligibility for food stamp, cash and medical programs

Calculated budgets to determine benefit levels for all programs.

Referred clients to social service programs and organizations

Counseled clients and developed self-sufficiency plans

Education

Owens Community College - Lorain, OH

Business 2005-2008

Buckeye High School-Medina, OH

High School Diploma: College Prep

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