Manager Service

Brian T MacDougall

*** ** **** ** ******* NC ****0 919-***-**** ***********@*****.***

Professional Summary

Dedicated Manager with 14+ years of leadership experience. Motivated by continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in developing cost effective solutions to both company-wide and acute problems.

Skills & Abilities

Budgeting and finance

Multi-operations management

Results oriented leadership

Quality control

Marketing strategy

Work History

DIVISION MANAGER RALEIGH HEATING AND AIR 3/2015 TO PRESENT

Plan, direct and control the functions of the service department.

Responsible for growing market-share at the same time owning department budget and performance, including controllable overhead.

Develop team by arranging and providing training to all department personnel.

Establish and hold weekly meetings to drive company goals, results and performance.

Oversee and implement quality control practices to insure department’s performance to meet KPI.

Develop long-term customer relationships to insure long term growth.

Strong concentration on exceeding customer’s expectations for services provided.

GENERAL MANAGER STARR SERVICE COMPANY 10/2008 TO 3/2015

Solely tasked to grow revenue and expanded market-share for a large construction electrical contractor by venturing into the untapped, but extremely competitive service sector.

Assumed ownership of accounting, forecasting and strategic planning of over $3.5 million in revenue annually with a staff of 30 employees, throughout North and South Carolina.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

Created new revenue streams through expanded service offerings.

Initiated roll out of new cloud based software solution for sales and field service.

Strengthened company’s business footprint by expanding into new geographic markets.

Cultivated and managed relationships with key clients, vendors and partners.

Analyzed budgets, financial reports and projections for accurate reporting to Executive Management Team.

MANAGER/MEMBER MACDOUGALL SERVICES LLC 04/2000 TO 10/2008

SME on performing the installation and maintenance of electrical systems

Managed business finances, including paying vendors and suppliers for products and services rendered.

Solicited and developed new business accounts by cold calling and networking.

Managed work flow to exceed quality service goals.

Trained staff on operating procedures and company services.

Assigned tasks to associates, staffed projects, tracked progress and updated clients as necessary.

ELECTRICIAN 7/1994 TO 04/2000

Put education to work in the residential, commercial and industrial field

E-1 CT master electrical license

E-2 RI electrical license

Education

PROJECT MANAGEMENT 2008 UMASS- LOWELL MA

HIGH SCHOOL DIPLOMA 1994 ELLA T GRASSO TECHNICAL VOCATIONAL SCHOOL-GROTON CT

Major: Academics- National Honor Society

Minor: Electrical Theory and Mechanics

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