Customer Service Manager

TAMMY COSTLEY

** ****** ****** **. ******, GA 706-***-**** ********@****.***

SUMMARY

To obtain a position that will utilize my abilities in administrative and customer service skills, with opportunity for professional growth based on performance.

COMPUTER SKILLS

Software

Microsoft Office Software

Microsoft Excel Software

Tattletale Software

Primesuite

Greenway

EXPERIENCE

March 8, 2010 – March 19, 2015

Medical Receptionist,

CPM Advance Surgical Specialist - Newnan, GA

Answer phones and schedule appointments

Check in patients- responsible for making sure all information is accurate and up to date, and entered/scanned into primesuite.

Take and post patient copays and balance out at the end of the day.

Call appointments scheduled and call to remind them of their appointment at least two days prior to their upcoming appointment.

Send out get well cards.

Check the mail daily and make sure that outgoing mail goes down to mailroom.

If all duties are done check in with immediate supervisor to see where I can be utilized further.

January 2007 – March 5, 2010

Medical Receptionist,

Delta Home Care- Newnan, GA

Type all incoming and outgoing administrative correspondences for various departments.

Answer multi-phone lines and respond to clients’ issues.

Create and maintain all office files.

Prepare and reconcile required monthly reports.

Using Excel software update client and employee data.

Prepare and monitor employee’s compliance to state certifications.

Prepare daily client servicing reports.

Updates and reviews all yearly policy, forms and manuals revisions.

June 2005 – December 2006

Assistant Manager,

The Bargain Store, Grantville, GA

Trained employees on daily operational requirements.

Issued and Validated merchandise purchases.

Prepared and reconcile daily cash flow reports.

Quality control all inventory.

Served as complaint resolution manager.

Trained in money handling procedures.

May 2003 – August 2005

Assistant Manager,

Dollar General- Grantville, GA

Store merchandise order clerk.

Trained employees on daily operational requirements.

Acted as the store accounts payable and receivable clerk.

Created and monitored employees’ staffing schedules.

Trained in hand money handling procedures.

Prepared and reconcile daily cash flow reports

November 2001 – May 2003

Substitute Teacher,

Troup County School System - LaGrange, GA

Executed required lesson plans for absent teacher.

Mentored students in various subjects.

Maintained class order to insure minimum disruptions.

April 1995 – October 2001

Medical Receptionist,

The Children’s Clinic - LaGrange, GA

Scheduled appointments for patients.

Answered multi-phone lines.

Referral coordinator for laboratory requirements.

Typed administrative correspondence.

Greet patients and direct them to the appropriate office.

EDUCATION

High School Diploma- Ware County High School, Waycross, GA

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