Customer Service Medical
Resume:
ALISON BUCHMAN
Richlandtown,PA 18955
**************@*****.***
OBJECTIVE
To find a challenging job in a fast paced environment where my customer service and administrative skills will enhance the customers experience while supporting corporate goals.
WORK EXPERIENCE
04/2007-10/2014 AETNA Allentown, PA
Member Services Specialist
Handled customer inquires in a nationwide inbound call center regarding medical benefits and medical claims supporting Medicare Supplemental and group health insurance plans. Identified areas where additional research was required to resolve the customer’s issue.
01/2002-04/2007 Guardian Life Insurance Co Bethlehem, PA
Broker Services Specialist, Plan Sponsor Specialist, Member Services Specialist
Facilitated customer inquiries in a nationwide inbound call center related to the full scope of healthcare products: medical, dental, prescription benefits. Also fielded calls from brokers and plan sponsors regarding billing, medical claims and state benefit legality questions.
01/2000-01/2002 Summit Bank Bethlehem, PA
Customer Services Specialist
Supported customer inquires in a fast paced inbound call center regarding account balance, ordering of checks, replacement of debit/ATM cards and loan inquiries.
EDUCATION
09/1994-09/1996 Churchman Business School Easton, PA
Associates degree in Administrative Assistant
09/199*-**-**** Wilson Area High School Easton, PA
High School Diploma
References available on request
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