Software Active Directory
Resume:
Melissa Marie Hilburn
*******.*******@*****.*********:*******.*******@*****.***
Summary:
●Self-motivated with a desire for accomplishment; follow projects through to completion,
●Prioritize as necessary.
●Possess a positive approach to business, the identification of client’s needs, and development and execution of plans to meet those needs.
●Ability to handle multi-task functions in high energy environments.
●Excellent communication skills; interact effectively with clientele, staff and subordinates.
●High success rate in achieving professional and personal goals.
●Committed to organizational goals and objectives; loyal and dependable.
Objective: To obtain a position at a strong company that will be offering opportunities for advancement.
Skills:
Network:
●Basic understanding of Cisco Routers and Switches
●Wire and design computers labs
●Construction of MDFs and IDFs (Telecommunication Closets)
●Avaya and Cisco phone configuration, Call Manager
●Troubleshoot networked devices like ipads, Microsoft tablets, pcs (desktop and mobile), macs and printers
●Install Cisco security cameras and VOIP devices
Desktop:
●Remote Desktop, TeamViewer & VPN
●Imaging Computer for redeployment using Software such as:
Norton Ghost and Microsoft Lite Touch
●Operating Systems - Installation, Configuration, Troubleshooting and Repair of Intel or AMD based Personal Computers and tablets for: Windows 95/98, Windows NT 4.0 Server/Workstation, and Windows 2000 Pro, XP Pro, Vista/Windows 7/Windows 8 and Windows 8.1
●Window based tablets and Apple product support for ipad, ipods, iphones
●Migrations/Refreshes/Upgrades of: Dell, HP, Lenovo
●Transfer and Recovering personal data files such as: Desktop, Documents, Favorites, Outlook’s email, contacts personal folders, and calendars
●Supporting technical software and hardware via remote access, call-center, live chat and in person
●Troubleshooting, training and support for web based applications
●Infra/Tracking Systems; Track It, Spiceworks and Eduphoria
●Walk-through support over the phone, in person and via email
●Apple configurator for ipads
●Strong knowledge in SharePoint, and Microsoft Office 2010/2013
●Experience in supporting VDI clients
Education:
2011 College of the Mainland Texas City, Texas
Networking Software Specialist Associate of Applied Science
Experience:
●May 2014-June 2015 Del Papa Distributing Company Texas City, Texas
●Manage and operate Helpdesk Ticketing System (Spiceworks)
●Responsible for all user accounts for company
●Maintained Exchange Mailbox and Active Directory
●Manage all user accounts in Softeon (Routing Account System), Vocollect (Voice headset software), Anheuser-Busch Software (Mobiltiy, Budnet, Roadnet and AB Marketing), Active Directory and GAL
●Manage setup, installation, configuration, updates and upgrades of all devices across three locations Beaumont, Victoria, and Texas City Texas
●Managed and manually installed IP Cisco Cameras
●Provided and developed training for staff
●Worked with third party companies on installation and troubleshooting problems with products
●Managed mobile devices such as ipads, android cell phones and iphones through MAAS 360
●SharePoint setup configuration and staff training
●Configured and managed Trend Micro used for both our virus protection and web filter
●Configured and managed Network Box
2012-2014 Clear Creek Independent School District League City, Texas
Desktop Support
●Manage setup, installation, configuration, updates, and upgrades of campus labs and wireless carts.
●Assist with installation and provide problem resolution for end user voice and telecommunication equipment.
●Assist with maintaining and problem resolution of wired and wireless network infrastructure which supports voice, video and data operations.
●Install, configure, update and upgrade software and test operations in campus environment.
●Install, maintain, repair, update and upgrade new and existing technology equipment and peripherals as required.
●Manage desktop security applications and maintain security software on student desktop machines.
●Manage procurement, deployment, and inventory of technical equipment.
●Complete written record of every service call or repair.
2004-2005 Galveston Independent School District Galveston, Texas Desktop Support
●Provide assistance to teachers and staff by email, over the phone, or in person
●Setting up classrooms and teacher computers to meet their needs
●Organize and develop training workshops for district software
●Troubleshoot hardware and software problems
●Train and assist teachers and staff on grading software
2002-2004 Galveston College Galveston, Texas
Technical Assistant/Desktop Specialist
●Provided website support for Carl Perkins state leadership grant.
●Develop website and supporting documentation for Institutional Effectiveness and Research office.
●Exporting and query Informix database for research and state reporting
●Provide technical assistance to faculty and support staff. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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