Customer Service Manager

PROFILE

Organized, proactive, detailed oriented, able to work in a fast paced environment, motivated, flexible, able to work with varying levels of direction, customer service focused, able to work and communicate well with others. Knowledgeable in Word, Excel, IE, QuickBooks, Loan Ledger, Miser, FSBA and MDS (MulitDataServices). Bilingual – English/Spanish.

WORK HISTORY

The Essex Companies, New York, NY 2014-2014

Temp-Perm Assignment

Legal Assistant Property Management Firm – 600 Units in total

Collection and posting of rents and subsidies

Refer delinquent accounts to appropriate attorneys

Ensure that lease terms were being met by tenants if not, referred for legal action

Jalen Management, Brooklyn, NY 2012-2014

Assistant Property Manager – Responsible for 450+ Units

Heavy phone contact with tenants, landlords and owners

Schedule repairs and follow through on completion, reconcile invoices for repairs

Rent collections

Section 8 – keep track of all participating tenants, submit all required documentation, subsidy payment

Landlord/Tenant Housing Court – work with attorneys in cases of nonpayment, holdovers, evictions, liens and foreclosures. Prepare office staff for trials

Lawsuits – upon receipt, must make sure it is forwarded to appropriate parties and follow through completion of cases

Eastern Funding, LLC, New York, NY 2004-2010

Staff Accountant

Daily reconciliation of accounts, including ACH payments

Receive invoices, code for payment, maintain payable reports and address vendors inquiries

Prepare and process daily ACH’ing as set up in the system as well as preparing and processing separate ACH’ing for those customers whom for different reasons could not be ACH’d regularly (delinquencies, changes in corporate structures)

Maintain all new, modified, refinanced and rewritten loans

Responsibilities included learning and assist training accounting and documentation departments in three different systems in 5 years (Loan Ledger, Miser and FSBA)

Handle office supplies

RAV Investigative & Security Company 2003-2004

Accounts Payable and Receivable, New York, NY

Responsible for payables, receivables, invoicing and collections

Responsible for timekeeping security staff and hours billed to clients

Worked closely with Payroll Dept. to ensure payroll reflected client contract

OTHER RELATED WORK HISTORY

Roth & Roth, LLP, Brooklyn, NY 2001-2002

Bookkeeper (Part time)

Elevated Technologies, New York, NY 1997-2001

Office Manager

Education: NYS DOE TASC/GED 1996

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