Customer Service Microsoft Office, Receptionist
Resume:
Tiffany Alford
Detroit, MI 48207
**************@*****.***
PROFICIENCIES
Microsoft Office – Excel, Word, PowerPoint, Access
QuickBooks Pro Software
Adobe Acrobat Software
KEY SKILLS
Written Communication
Organizational and time-management.
Customer service skills.
Telephone Reception
Meets deadlines.
Multi-tasks.
Travel Arrangements
Planning and Scheduling
WORK EXPERIENCE
Applied Power & Controls, Inc.
Secretary January 15, 2014-March 26, 2015
Prepared data for inputting into Quickbooks pro.
Managed telephone system
Met and greeted all clients – directed clients to proper meeting rooms
Scanned, emailed & filed documents
Ordered supplies, organize and maintain and supply room
Sorted and distributed mail/packages.
Maintained the orderliness of the conference rooms and its schedules
Burlington Coat Factory
Shoes Associate /Clerk November 16, 2013-February 28, 2014
Provided a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Assisted in completing price changes as a member of the mark-down team
Helped customers locate merchandise
Assisted in processing and replenishing merchandise and monitoring floor stock
Operated cash register
Applied Power & Controls, Inc.
Marketing Consultant April 24, 2013- April 26, 2013
Marketing Consultant
Consulted on appealing appearance of proposal documentation
Designed pertinent and required proposal resumes, project profiles & other forms
Somat Engineering, Inc.
Marketing Assistant June 20, 2011 – August 5, 2011
Data Entry
Catalogued business card information into company database
Receptionist
Greeted visitors and directed them to the appropriate offices or administrators
Handled incoming calls, transferred calls, took messages and made appointments
Overnight Mail
Prepared federal express labels in order to send packages through overnight mail
EDUCATION QUALIFICATIONS
Skillpath Seminar
The Administrative Assistants Conference Certificate 9/2014
Focus: HOPE-Information Technology Center 11/2012-3/2013
Certified Business Professional- Customer Service Certificate 2013
Wayne County Community College 01/2012-04/2012
Office Support Specialist Certificate
Martin Luther King, Jr Senior High School 06/2010
Diploma
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