Customer Service Manager

Wendie Michelle McCoy

Customer Service Professional

****************@*****.*** Cell: 606-***-****

GOAL Interview with

BUSINESS ACHIEVEMENTS

Over 16 years of customer service experience

Promoted within ranks of Velocity Market

Successful manager focused on quality performance

Customer service driven with strong verbal communication abilities

Willing and adaptable to quickly learn new technologies

Strong attention to details

Dedicated to team collaboration to increase productivity and customer satisfaction

Exceptional ability to coach staff and delegate responsibilities PROFESSIONAL EXPERTISE

Food City - Belfry, KY 2014 to Present

Cashier

Assisted customers with purchases, information, and product selection

Maintained a clean work area and tidy appearance, in accordance with company policies

Stocked supplies such as plastic and paper bags

Greeted customers upon arrival

Operated a computerized POS system to process customer sales and payments, including cash, credit/debit, WIC and SNAP benefits Velocity Market - Belfry, KY 2008 to 2014

Deli Assistant Manager (2013 to 2014)

Deli Manager (2013)

Deli Worker (2008 to 2013)

Managed inventory by tracking weekly usage and ordering supplies in order to meet customer requirements and reduce out of stock

Scheduled employees and delegated work assignments to effectively utilize employees

Maintained and tracked records concerning inventories using a ledger

Trained new deli employees in policies, procedures, and processes

Maintained a safe and clean environment to ensure health requirements are met

Provided leadership that promoted teamwork and exceptional customer service

Resolved customer complaints and concerns for continued patronage

Supervised deli staff and monitored for customer service and day-to-day operations

Checked temperature on a regular basis, of all required food items

Assembled and disassembled all equipment, including meat slicer, hot plate area, soup wells, etc.

Washed dishes and kept dish areas clean during shift Wendie Michelle McCoy, Customer Service Professional, page two COMMUNITY INVOLVEMENT

Volunteer Office Assistant at Cabinet of Health & Family Services, 2000 EDUCATION & PROFESSIONAL CERTIFICATIONS

Belfry High School, Belfry, KY

High School Diploma, 1998

REFERENCES

Christie McCoy, Front End Manager, Food City, 606-***-****

Tim Collins, Owner, Velocity Market, 606-***-****

Mark Leisure, Owner, Velocity Market, 606-***-****

Contact this candidate