Administrative Assistant
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Key Skills
Office Skills:
Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Web Site Maintenance
Front-Desk Reception
Executive Support
Travel Coordination
Computer Skills:
MS Word
MS Excel
MS PowerPoint
Dropbox/Google Drive
MS Outlook
MS Access/PeopleSoft Database Management
Quick Books
Personal Skills:
Bilingual - Spanish
Experience
California State University – Fullerton, CA
Administrative Support Coordinator II, August 2014 – present
Lead position providing administrative support to entire Mathematics Department and direct assistance to Department Chair to coordinate daily operations.
Key Results:
Successfully worked in collaboration with Department Chair to build the complex schedule for fall 2015, summer 2015 and spring 2016 with no errors.
Coordinated the graduate application for three graduate programs for spring 2015 and fall 2015, creating a system of tracking applicants and status so reports could be easily created and analyzed
Implemented and disseminated Department policies and communicated the changes to faculty and staff and following up to confirm accuracy and correctness of implementation.
Worked collaboratively with multiple departments in an effort to work together toward student success.
Golden West College School of Nursing Huntington Beach, CA
Staff Aide, January 2012 – August 2014
Serve as a key member of the team for a busy nursing program office. Assist program director, assistant director, and program facilitator as well as instructional staff in ensuring smooth daily functioning of office. Key Results:
Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining student records, document processing) that allowed
administrative staff to focus on the educational concerns of the students.
Demonstrated proficiency in using Microsoft Office Suite programs: to create spreadsheets for organizing application records, student data, clinical site data; to prepare documents and letters for clinical agencies, admissions letters, meeting minutes; to schedule staff meetings, lab schedule, director and assistant director’s calendars
Ensured the cleanliness, sanitation and maintenance of all facilities equipment. Order and maintain inventory of needed supplies
Helped implement office’s quality assurance and control program. Efforts ensured compliance with HIPPA and BRN regulations; improved student filing system for better efficiency
Pacific Sleep Disorder – Costa Mesa, CA
Medical Office Manager, August 2012 to March 2014 Serve patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Key Results:
Created and implemented a more efficient and easier scheduling system for doctor and technician resulting in no scheduling misunderstandings
Wrote Procedure Manuel to have standardization for: how to make appointments, filing protocol, insurance verification procedures, and passwords. Resulting in easier access to all information
Arranged and organized documents in files so it is easier to find documents when needed
Created a contact list on Outlook to have all contacts; patients, insurance companies, durable medical equipment companies, and representatives in one place for more efficiency when contacting all of the above
Aquatic Vision – Irvine, CA Executive Assistant, January 2006 – August 2006 Provided administrative support for CEO and technicians by maintain schedules. Key Results:
Created a system of scheduling technicians for service calls that increased number of customers that could be seen in a day
Researched and implemented ways to decrease spending for gas and travel by standardizing expense reports
Developed relationships with customers by contacting them after service had been completed to ensure satisfaction.
Answered phones and answered questions regarding services provided with accuracy
Education
North Orange County Community College District, SCE Anaheim, CA
Relevant Courses:
MS Office for Professional Staff
Electronic Presentations for Business Professionals
Keyboarding and Document Formatting
Professional Office Procedures
Professional Development:
Microsoft Office Specialist (MOS), 2007, 2010
University of South Florida – Tampa, FL
BA History