Customer Service Sales
Resume:
Estela Slikker
Pacheco, CA *****
Ph 925-***-****
********@*****.***
I have worked in customer service for most of my life. I enjoy working with the public. I have a great work ethic and strive to excel at whatever job I commit to. I have worked in different industries throughout my business experience and I have always excelled. I would love to be an intricate part of the company where I work and love to come up with innovative ideas to better my job and everyone around me.
Education
ACFE Member and already passed the CFE exam.
Jones International University/MBA in Forensic Accounting/2014
Auditing I and II, accounting, human resources, Ethics, Marketing
Bachelor of Arts in Human Development
California State University, Hayward CA
June 2000
AA Degree
Diablo Valley College, Pleasant Hill, CA
1998
Bilingual---Fluently speak Spanish
Experience
Lindquist LLP
Staff Auditor
June 2015 to July 2015
Audited Payroll documents to ensure the correct contributions to the trust in the benefit of the employees.
Prepared reports with the results of the audits and the testing performed at the employer’s locations.
Worked with data given by the Trusts and the employers to make sure the correct information was communicated to the Trust and the respective Unions.
First Bank Mortgage
Mortgage Loan Consultant
August 2013 to June 2015
Loan Consultant and originator able to generate own leads and develop my own marketing programs to increase my production.
Analyzed borrowers to see what program they best fit into, process the loans from beginning to end until funded.
Manage my own assistant delegating tasks and making sure all those tasks were completed to standards of our company.
This was an outside sales position and I have proven my sales proficiency.
Proven to be able to interact effectively with Customers since performed a lot of customer service duties such as solving account-related problems and responded to customer inquiries.
Able to effectively build and maintain customer relations.
Strong oral and written communication skills and a very fast learner.
Very strong math skills which was extremely important for this position.
Helped trained new loan consultants and new sales office coordinators.
Wells fargo Bank and Chase Bank
Personal Banker
April 2011 to August 2013
Sales and customer service position
Great written and verbal communication skills
Able to adapt to fast paced environments
Excellent customer service skills, able to put customer first at all times.
Sales Agent/Land Home Financial/First Cal
August of 2010 to March 20011
Loan Consultant
Sales Agent in charge of business and business generation
Presented information to clients and gather all paperwork for the application
Kept customer’s in the loop on what was going on their loans and provided excellent customer service throughout the process
Sales Agent/Freeway Insurance
August 2008-February 2010
Sales Agent position which required a lot of customer service
Presented information to clients and provided different options for them.
Performed presentations for different car business to earn their business and their referrals.
Selling and binding property and casualty and life insurance policies
Top agent in the Concord office since I started selling. Also at the AAA Emeryville office.
Able to write on an average of 5-7 policies per day. Achieved my goals each month and have reached gold level of achievement.
Took payments, did endorsements and helped customers on a regular basis
Main objective was to identify customer’s needs which may have resulted on a new sale.
Performed presentations for customer on different options on Life insurance
Presented information to property and casualty agents
Worked with the members to identify needs and fulfill their needs with our products and services.
Loan Consultant/Washington Mutual Home Loans, Pleasant Hill, CA
May 2002-August 2008
Loan Consultant and originator able to generate own leads and develop my own marketing programs to increase my production.
Analyzed borrowers to see what program they best fit into, process the loans from beginning to end until funded.
Manage my own assistant delegating tasks and making sure all those tasks were completed to standards of our company.
This was an outside sales position and I have proven my sales proficiency.
Proven to be able to interact effectively with Customers since performed a lot of customer service duties such as solving account-related problems and responded to customer inquiries.
Able to effectively build and maintain customer relations.
Strong oral and written communication skills and a very fast learner.
Very strong math skills which was extremely important for this position.
Helped trained new loan consultants and new sales office coordinators.
Accounts Payable Clerk/Hydraulic Controls Inc, Emeryville, CA
March 1997-May 2002
Accounts payable clerk in charge of paying bills for the company and all branches
Worked in the billing and credit departments.
Have strong oral and written communication skills and great math skills.
Worked in different departments including Accounts Payable and credit department
Printed invoices and all the statements for customers and made sure all of them were mailed on time.
Knowledgeable in excel, analytical skills and accounts payable
Printed checks matched them to the correct invoices and got them ready for the owner of the company’s signature.
Helped with filing and expedited checks for the controller.
Made sure to audit all invoices and duplicate expense reports for double entry.
Contact this candidate