Project Manager, Application Manager, Portals and eCommerce Manager

SIMON MOREALI

*** ***** **** ******, ********* **6

Lakeland, Florida 33805

Telephone: 321-***-****

E mail: ******.*******@*********.***

INFORMATION TECHNOLOGY MANAGER / PROJECT MANAGER

Proven Technical and Management Experience in a Career Spanning 21+ Years

Worldwide experience, with strong systems and client focused background, working projects hands on in six different countries. Hard working and reliable, with exceptional results in project management and design. Proven ability to build and manage highly-energized, focused teams, while delivering quality, cost effective IT infrastructures and applications. Creative and successful in meeting new technical challenges and customer solutions. Dedicated, determined, and flexible with the capability to perform at any level of the organization. Multifaceted skills and experience make for a uniquely qualified and diverse IT professional.

PROFESSIONAL EXPERIENCE

PROJECT MANAGER WEB PORTALS AND ECOMMERCE

Lakeland Electric, Lakeland, Florida; February 2011 to Present

Project Management - Coordinate and oversee the management of Lakeland Electric's web portals, ecommerce activities, and development of mobile applications.

Resource Management - Determine and secure resources (labor, hardware, software) necessary to support the web presence, ecommerce, and mobile projects of the utility.

Business Case Development - Develop, implement, and maintain the utility's business case for the use of the internet, electronic commerce, and social media.

Analyst - Analyze electrical big data and determine trends for the efficiency and operation of the requirements of the Department of Energy (DoE).

eCommerce Strategy - Promote and collect $30 million through ecommerce with yearly increases of 8%.

Knowledge Management - Share information from the Company's website, Portal or Intranet with an enterprise-grade knowledge base platform. Benefits include: reducing in-bound customer support, improving staff productivity, eliminating time wasted searching for information across disparate systems such as shared folders and paper documents, sharing company documents and procedures and lowering staff training time.

Gather Progressive Enhancement, "mobile-first" approach and development of native apps (Android Apple)or web responsive design web-applications. Cross-browser and cross-platform analysis performance tuning for optimized mobile user experience (UX).

Apps to extend the use and penetration of the Customer Service Portal (Metering, Billing, ePayments)

PROJECT MANAGER

ExpandIT Solutions, Inc., Casselberry, Florida; October 2008 to November 2010

ExpandIT Solutions develops integrated e business solutions that expand ERP systems (back end) to the Internet, handheld devices, and mobile telephones. Its products are sold and marketed by a network of dedicated partners in more than ten countries worldwide.

Coordinated a team of developers to integrate web and mobile based add ons to Microsoft Dynamics NAV.

Acted as Liaison between Canadian partners and customers.

Executed product demonstrations.

Managed Inbound Sales Calls / Sales Support.

Spearheaded implementation (ExpandIT Internet Shop, ExpandIT Mobile).

Project Management (Requirements Gathering, Interfacing between Partner/Customer and Development Team, Solution Delivery).

Trained partners and customers.

Acted as first line of support for all ExpandIT product lines.

Built partner relationships.

Created a VMware ESX Infrastructure: a virtual platform for the company, lowering the cost of ownership.

Created a Ticketing System - A platform to save time, reduce workload, handle the e-mail dog pile, build customer loyalty.

ensure accountability of roles and actions, streamline the team.

Increased Knowledge Management - Implemented a wiki platform to reduce in-bound customer support, share company documents and procedures, and eliminate staff training time.

Established Marketing Mailing - Created platform to follow up with prospects automatically, automate list management, see the complete activity of a lead, and solicit and track feedback with surveys.

Knowledge Management - Shared information from the Company's website, Portal or Intranet with an enterprise-grade knowledge base platform.

Gather Progressive Enhancement, "mobile-first" approach and development of native apps (Android Apple)or web responsive design web-applications. Cross-browser and cross-platform analysis performance tuning for optimized mobile user experience (UX).

Mobile Solution for Sales and Services

OWNER, CO FOUNDER

RADactive S.r.l, Orlando, Florida / Castelfranco Veneto, Italy; April 2005 to June 2008

Co Founder and Company Vice President of this unique Software House focused on U.S. and international developers and programmers (www.radactive.com), dedicated to distributed application solutions and state of the art web components. Directed all facets of the team’s development and performance, headed the company’s R&D, and successfully marketed the products world wide with particular focus on the USA. Regarded for excellent and prompt customer response and service. Handled interpretation and project analysis of a modular back office, written entirely in C# for .Net, easily configurable for diverse business application needs and allowing a simple integration with a company’s Management Information Systems.

Implemented know how of best marketing and customer relations practices to secure such clients as:

BMW Benelux, Tiffany’s of NY, Fairwinds Credit Union, Freightliner Trucks, NASA, Intel, government orgs, etc.

Increased sales by 37% in 12 months due to targeted SEO Marketing.

PROJECT MANAGER AND IT CONSULTANT d/b/a RADactive l; 2006 to 2007

Spearheaded project for Public Displays, distributed contents on Networked Kiosks, Digital Signage for clients such as Doimo Group Furniture, De’Longhi Household Appliances, and Alì Supermarket SpA, Italy

PRODUCT MANAGER/INTERNATIONAL SALES & MARKETING CONSULTANT d/b/a RADactive Srl; 2006 to 2007

McPerson SpA (now www.blurosso.com), headquartered in Cordenons, Italy Recruited and led a team to develop firmware and software to complement products for this high end luxury consumer electronics company with international prospects, mostly in Dubai, UAE. Managed operating plan and expenses. Prepared price quotes and communications, handled international exports and fairs. Developed and executed influential oral and multimedia presentations for important client companies, CEOs, and the former President of Italy.

IT MANAGER (ASSISTANT)

3B, Inc. / 3B S.p.A Danville, Kentucky / Salgareda, Italy; September 2007 to March 2008

3B SpA is the largest supplier of IKEA International. The IT department supports 1000+ users. Production units work 3 4 shifts, 24hrs, 6 days/week. IT and automation systems are absolutely vital to operations must be up 100% or production stops. 3B SpA recruited me to expertly coordinate a team of developers for a premiere online ordering/manufacturing system, using Microsoft Dynamics NAV (formerly Navision) and other web technologies for this well known Italian/American manufacturer reporting annual sales volume of over $150 million. Designed, established, and troubleshot the new system for the American market, headquartered in Kentucky. Key objectives of this six-month project included a vast improvement in the order entry of hundreds of customized orders, avoiding order confirmation through signed faxes, allowing changes before production, increasing customer satisfaction, and improving back office efficiency in order to achieve a paperless office. Data Flow: synchronization of Client's Master Data from Navision, data entry, process orders with a product configurator for feasibility, approving cycle, production via Computer integrated manufacturing (CIM) and Computer aided manufacturing (CAM) in the Kentucky plant.

Infrastructure Planning and Design: streamlined the design processes for planning and implementing Microsoft infrastructure technologies. Plant automation.

Responsible for security and secrecy of sensitive data; systems strengthening.

Platform virtualization reduced to one-third the total cost of the project.

IT MANAGER AND APPLICATION MANAGER

SevenLab SpA, Seven Srl (now FullSIX.com, 27 agencies in 8 countries), Milan, Italy; June 2000 to April 2005

Coordinated, designed, and mediated IT solutions between the programming department (twelve member ASP/C#/.Net + 8-member J2EE) and important company clients to include Financial Institutions. Organized and executed face to face meetings, developed briefings and project plans with other managers, system administrators, CEOs. IDC Activity: In the Data Center in a high availability Microsoft production environment with 200+ servers, I provided desktop support, network administration, end user training, system maintenance, diagnostics and component repair. Managed the workflow of technicians and lead teams of internal and external resources on computer installation and migration projects.

Developed and managed two large projects within €2.1M budget for Financial Institutions (www.fineco.it):

e Learning Management System (LMS) based on Microsoft .Net architecture, completely written in C# and Sharable Content

Object Reference Model (SCORM) 1.2 compliant. SQL2000 Advanced Server in Cluster, 8x Load Balanced Front EndApplication Servers using RADware devices to prioritize traffic and guarantee service levels for mission critical applications, managing bandwidth levels and eliminate burst costs for overall savings on cost of connectivity.

Fineco Home Banking, written in J2EE on IBM WebSphere Application Server. Project had to guarantee 24/7 fault tolerant connectivity, reliable, scalable, highly-available, to ensure business opportunities were not lost due to application downtime to support more than 100,000 on line users.

Collaborated with purchasing offices to procure necessary hardware and software to realize the project within budget. Supervised and validated other products from the IT teams. Performed quality control checks on each application. Installed software on client companies’ servers, thoroughly trained their personnel, ensured complete understanding of the newly developed features/programs and followed up for client satisfaction.

*Winner of 2 International Awards –Cyber Lion for the “Best Web Application”, Cannes, France.*

IT CONSULTANT/SELF EMPLOYED

Worldwide; January 1996 to May 2000

U.S.A.: Thermodynehotrunners, Beverly, MA. Server configuration and deployment of legacy applications. Data exchange between Italy and USA. U.S.A.: SIPA North America, Atlanta, GA. Installation of Firewall, MailServer, FTP server to connect the US branch to the R&D Dept at SIPA (www.sipa.it), Italy. ITALY: SIPA, Zoppas Industries Group, Treviso. (Sipa is a supplier of Coca Cola Inc, Pepsi Cola Inc, Del Monte Inc, etc) E procurement project from strategy to implementation. Knowledge Management - Share information from the Company's website, Portal or Intranet with an enterprise-grade knowledge base platform.

NORWAY: Høgskole i Østfold, Halden. Project for a university’s multi departmental searching engine; navigation and UI restyling for entire website (approx. 30,000 indexed pages). Instructor of Web Application Technologies for a course in Software Ergonomy. FRANCE: RICA France, St.Quintin en Yvelin – Paris. Firewall, MailServer, FTP server to connect the &D office in France to the HQ at SIPA (www.sipa.it), Italy. GERMANY: Hilzinger Gmbh, Stuttgart. Webserver, MailServer, FTP server to connect the production unit in Germany to the HQ at RICA, Italy. BRAZIL: SIPA South America, Recife. Installation of Firewall, MailServer, FTP server, XDSL to synchronize the two parts warehouses.

JUNIOR IT MANAGER (EDP, SYSTEMS MANAGEMENT)

Nationally throughout Italy; 1994 to 1996

MBA Food Technology SpA, Milan Italy. (Also included data analysis for the marketing dept, training.) AS/400 with 200 terminals. Anselmi Srl, Padova Italy (also included multimedia applications for kiosks and fairs, training. AS/400 with 50 terminals; SQL/400).

COMPUTER SKILLS

Internet/Intranet: Site design A Z, expert understanding of user interface design and usability principles, graphic design, Internet web server setup, security, code optimization & maintenance, software analysis, design, evaluation, log analysis, PPC, Search Engine Optimization, testing, training.

Data Center: Proactive problem solver, applying experience and sound judgment to anticipate problems and implement appropriate solutions. Assumed complete ownership of all projects/assignments, with a strong commitment to quality and customer satisfaction. Consistently delivered IT deployment projects on time, on budget and with minimal disruption to critical business processes.

EDUCATION

University of Padova, Italy. Department of Information Engineering (1989 to 1994)

CERTIFICATIONS

QWEB Internal Auditor Certification. QWEB is the IQNet (International Certification Network) service for the assessment and certification of the best audit practices for e commerce and e business worldwide, based on international technical specifications compliant with ISO 19011:2002 standards.

Languages: Fluency in French, English, Italian; Spanish (moderate).

Military Service: Italian contingent of NATO Allied Mobile Forces (Land), 1987 to 88, Sergeant.

Social Media: http://www.linkedin.com/in/smoreali

REFERENCES AVAILABLE UPON REQUEST

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