Training Manager

NATALIA CRUZ URBE

****************@*****.***

Cel.# +65-83267906

**-**** *** ** *** Blk.130 Ave.3

Singapore 560130

OBJECTIVE:

To be creative, pro-active and prospective employee in a growth oriented organization that offers challenging works and sufficient scope of advancement, constructive to my profession growth and to contribute with commitment of giving excellent services. QUALIFICATION SKILLS:

Highly self motivated, self confident, resourceful individual and experience professional, with extensive training and experienced in customer services. Organized and focused approach to a particular task. I am adaptability to work in different working environments, good communication and interpersonal skills. Reliable, hardworking, ensuring customer satisfaction with clear vision towards completing any task in a timely and effective manner. WORK HISTORY:

COMPANY: SUGAR GRANNY CAFÉ

Sugar Granny Private Limited

5 Teo hong Road Singapore 088323

POSITION: Assistant Restaurant Manager

DATE OF EMPLOYMENT: September 16,2012 – present

DUTIES & RESPONSIBILITIES: In-charge of all F&B operations, monitoring and implementation. Ensure the daily revenue target and projection must be attain. Control and cost savings measures are practically done, endorsement and

communication between section heads are consistently done daily.

COMPANY: OPERA PASTRY SHOP( Landmark Branch, Mall Branch, Hamad Branch, Al-Rayaan Branch )

Opera Café Ayad Group Ltd. P.O. Box 12814 Doha, Qatar POSITION: Saleslady / Cashier / Temporary Incharge DATE OF EMPLOYMENT: May 19, 2010 – April 5, 2011

DUTIES & RESPONSIBILITIES: Attending customer needs / selling high quality chocolates and cookies and cakes. Preparing orders for customer’s, see to it that it is well presented. Trying to push the products and encourage the customer to buy. Preparing daily stocks inventory. Fully in charge of cash flow.

COMPANY: OPERA COFFEE SHOP ( Landmark Branch, Mall Branch ) Opera Café Ayad Group Ltd. P. O. Box 12814 Doha, Qatar POSITION: Food and Beverage Attendant ( Waitress ) DATE OF EMPLOYMENT: June 21, 2009- May 17, 2010

DUTIES & RESPONSIBILITIES: Preparing the table for the guest. Preparing mis-en- place. Taking orders and providing food and beverage to the guest. Bush-out or clearing table.

COMPANY: OPERA CATERING

Opera Café Ayad Group Ltd. P.O. Box 12814 Doha, Qatar POSITION: Food and Beverage Attendant ( Waitress ) DATE OF EMPLOYMENT: March 26, 2009 – June 20, 2009 DUTIES & RESPONSIBILITIES: Set-up, service at Banquet Function and Seminar rooms. COMPANY: SUNLINK MANAGEMENT SERVICES

Scout Chuatoco St. Quezon, City Philippines

POSITION: Talent Manager

DATE OF EMPLOYMENT: April 20,1999 – 2009

DUTIES & RESPONSIBILITIES: Handling and assist talents ( Ovearseas Performing Artist or Entertainer),scouting and looking potential talent,giving them financial assistance of their requirements. and charge of follow-up their application to the agency.

COMPANY: DON INGGO’S RESTAURANT

CCP Bay Cruise Terminal CCP Complex Pasay City

POSITION: F & B Attendant

DATE OF EMPLOYMENT: September 30,2003 – April 28,2004 DUTIES & RESPONSIBILITIES: Taking order and serve the food and beverage to the guest. COMPANY: SUPERFERRY 8

Cebu Marine Integrated Services,Incorporated

Pier Manila

POSITION: Cabin Stewardess

DATE OF EMPLOYMENT: December 31,2001 – July 1,2002 DUTIES & RESPONSIBILITIES: Providing housekeeping cleanliness to the assigned area, assisting guest while deboarding and perform other related function duties in assigned area.

COMPANY: SUPERPOWER COMPUTER ELECTRONICS CO.LTD.

Taiwan R.O.C.

POSITION: Electronic Operator

DATE OF EMPLOYMENT: April 28,1999- August 2000

DUTIES & RESPONSIBILITIES: Insertion,testing and quality inspection all parts of computer such as;mother board,VGA, DIM, and other small parts of computer.

AWARD AND RECOMMENDATION:

OUTSTANDING ACHIEVEMENT AWARD 2010

Diamond Awardee- Top Salesperson

Opera Café Ayad Group Ltd.P.O.Box 12814 Doha Qatar February 14,2011

SALES PERSON OF THE A MONTH AWARD ( BEST SELLER )

ISO 9001- 2000 HACCP – ISO 22000-2005

Opera Café Ayad Group Ltd. P.O. Box 12814 Doha, Qatar

August 10, 2010 – Best Seller of the Month of August

September 7, 2010 – Bronze Award

October 12, 2010 – Silver Award

November 10, 2010 – Gold Award

December 12,2010 – Diamond Award

February 2011- Pastry Shop Rayyan

SEMINARS ATTENDED:

July 6, 2012 Follow Food and Beverage Safety and Hygiene Policies and Procedures

SOA for the WSQ Unit

Guilford Training Center Pte.Ltd.

Beach Road Shaw Towers #02-19 Singapore 189702

November 23, 2010 Customer Relationship Management ( Costumer Service ) ISO 9001- 2000 HACCP – ISO 22000- 2005

Training Hall of Ayad Group Ltd. Doha, Qatar

August 2009 MICROS 3700 USERS TRAINING

Opera Coffee Shop Mall Branch, Doha, Qatar

August 17, 2009 ISO 9001- 2005 HACCP – ISO 22000- 2005 Hygiene Awareness; Discipline Instruction, Customer Relationship Management, Basic Life Support and First Aid Training, Basic Fire Safety

Training Hall of Ayad Group Ltd. Doha, State of Qatar

August 9, 2005 Ship Security Awareness

International Maritime Training Foundation INC.

Roxas Blvd. Manila Philippines

March 21- 22, 2003 Proficiency in Crisis Management and Human Behaviour Training including Passenger Safety, Cargo Safety and Hull Integrity Training

Seatech Maritime Training Center

Taft Avenue, Malate Manila, Philippines

March 19, - 20, 2003 Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Service To Passengers in Passenger Spaces

Seatech Maritime Training Center

Taft Avenue, Malate, Manila Philippines

March 13- 17, 2003 Proficiency in Survival Craft and Rescue Boat Far East Maritime Foundation Inc.

Ermita Manila Philippines

December 2, 2002 Basic Quality Services Cruise Vessels Athina Training and Management for Luxury Ship

Ermita, Manila, Philippines

October 16,- 20, 2000 WAITRESS

Executive Technical Consultant Trade Test and Training Center

Sta.Ana, Manila, Philippines

July 6- 17, 1998 Basic Safety Course - Personnel Survival Techniques Fire Prevention and Firefighting, Elementary First Aid, Personal Safety and Social Responsibility

Malate, Manila, Philippines

EDUCATIONAL BACKGROUND:

June 1994- March 23, 1998 Bachelor of Science in Tourism Centro Escolar University

Mendiola, Manila, Philippines

PERSONAL DATA:

Nationality: Filipino

Sex: Female

Status: Married

Religion: Roman Catholic

Language: Filipino, English, Basic Nihonggo and Basic Arabic Passport No.: EB3210134

Issued in: Department of Foreign Affairs

Manila, Philippines

Issued date: July 29,2011

Expiry date: July 28,2016

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Contact this candidate