Quality Specialist
Resume:
JERALD KIM D. DE MESA
Quezon City, Philippines
Guagua, Pampanga, Philippines
********@*****.***
OBJECTIVE:
To gain position in your company that will require my best effort in providing services to various needs where I’m qualified.
ACADEMIC BACKGROUND:
Our Lady of Fatima University 2007-2011
Bachelor of Science in Nursing
Academic Scholar
Guagua National Colleges 2003-2007
Secondary Education
2nd Honorable Mention
Mauli Elementary School 1996-2003
Primary Education
Valedictorian
Registered Nurse (Philippines)
License Number: 0703148
WORKING EXPERINCE:
Quality Specialist
Concur Philippines, Inc.
7thFlr. Southgate Alphaland Building
Chino Roces Avenue, Makati City
September 2014- present
Job Description:
Providing first level assessment of Auditor output in compliance with internal and external (clients) policies as required.
Reviewing reports from all Global Audit queues within the appropriate SLA.
Documenting the findings per report, recording specific errors and noting any recommendations for remedial actions required to improve Auditor accuracy.
Investigating and documenting the validity of client concerns following the Audit escalation process and reporting findings to Audit Team Leads/Managers.
Recommending improvements to Audit policies, processes and technology and configuration questions where applicable.
Participating in client meetings and calibration sessions as required.
Carrying out ad-hoc tasks such as collating own and QS team’s data and reporting details to QS Team Lead.
Auditor
Concur Philippines, Inc.
7thFlr. Southgate Alphaland Building
Chino Roces Avenue, Makati City
August 2013- September 2014
Job Description:
Auditing- Review the daily load of expense reports and perform an audit against each client’saudit profile.
Produce reports based on information gathered during audit activity.
Provide feedback to the Supervisor on effectiveness of audits for each client, and/or suggestions for improvements
Note exceptions to policy for reporting purposes
Maintain an understanding of each task processed within the Receipt and Audit department.
Run internal Concur reports for billing and statistical measurement.
Participate in the documentation of policies and procedures for departmental functions.
Maintain documentation integrity and utilize prepared Concur documentation to solve client requests
Perform all other tasks as assigned by the Receipt and Audit Supervisor
Administrative Assistant
Eastwest Healthcare Inc.
6thFlr., Makati Exevutive Center, 114 VA Rufino
Cor LP LevisteSts., Salcedo Village Makati City
February 2013- July 2013
Job Description:
prepares proposal for clients and agent's prospected companies
facilitates training of agents in terms of company profile, product knowledge and commission and incentives
prepares power point presentation for client's meeting
prepares orientation presentation during discussion of benefits to the employees of certain company
telemarketing
makes appointment for a meeting with clients
prepares master application form for closed deal companies
prepares billing statement of clients
prepares Memorandum of Agreement
underwrites and approves application of individual application of clients
entertain walk-in clients and aspiring agents\
maintains the environment neat and clean like sweeping and mopping of the floor
Private Duty Nurse
Atty. Victorino X. Fornier (Stroke Patient)
2230 Sunset View Tower Roxas Boulevard Pasay City
August 2012- present
Staff Nurse
Wellness Place The Professional Care Homes
#7 Sotto St. corner Salumbides St. BF Homes, Brgy. Holy Spirit, Quezon City, Philippines
June 2012- August 2012
Private Duty Nurse
MauliPulungmasleGuagua, Pampanga, Philippines
August 2011- February 2012
Nurse Volunteer (Emergency Room, Pediatric Ward, Obstetric Ward)
Holy Family Medical Center, Inc.
Angeles City, Philippines
November 2011 to February 2012
AFFILIATION:
Philippine Nurses Association, Inc.
License No. 2012- 020082
REFERENCES:
Barbara Fornier
Employee
US Embassy Manila
Manila Philippines
Carina Rata Cagro
Team Lead- Global Services
Concur Philippines, Inc.
7th Flr. Southgate Alphaland Building
Chino Roces Avenue, Makati City, Philippines
Contact this candidate