Medical Assistant Customer Service

Tameeka Durmas

*********@*****.*** 510-***-****

**** ****** ***

Newark CA, 94560

Objective To obtain an administrative office position where I can use my computer and clerical skills.

Professional Skills

• Microsoft Word 2007 • Microsoft Windows/Excel • Customer Service Skills

• WordPerfect 5.1/6.1 • Filling/Record management • Faxing/Copying • Office Procedures • Multi line Telephone Skills • Insurance Claims • Medical Billing

• HIPPA Regulations • Patient Scheduling/enrolling Education: University Of Phoenix Healthcare Administration, 01/2014 to Present Western Career College Medical Assistant, 10/2005 12/2006 Employment Skills

• Developed ability to work in a fast paced atmosphere using computers for data entry

• Maintained excellent customer relations and developed customer rapport

• Successfully resolved customers complaints on as needed basis

• Answered multi telephone lines/heavy calls, scheduling appointments

• Ability to follow instructions well and make decisions with no supervision

• Billed Clients for services rendered

• Maintained all record keeping procedures without error and confidentiality

• Delegated responsibilities to employees to meet company’s expectations

• Effectively developed communication skills consulting with clients and explaining general policies of company /enrolling

• Sort merchandise using specific codes for distribution

• Monitor low merchandise/reordering low product

• Pricing new merchandise using product scanners

• Charting

• Medical billing on accounts payable and receivable

• Knowledge of Medical Terminology

Employment History

Client Support, Employee Benefit Specialist, Pleasanton CA, Full Time 09/14 Current

Approving/Rejecting employee benefits, processing appeals, conducting dependent and new hire audits including sending out 1st, 2nd and final notices via email or postal, running weekly reports (excel) qualifying events/Standard life insurance, create and send out weekly new hire packets.

Technical Help Desk Advisor, Bank of America Corporate Office, Concord CA, Contract Full Time 02/12 10/2013

Inbound Call Center Online banking/troubleshooting assistance for accessing bank site i.e. password resets, installing bank certificate and troubleshooting client browser (IE8/9/10, Firefox, Safari) Walk clients through wire payments (ACH), running reports, positive pay and reconciliation

Customer Care Rep., T eletech, Stockton CA, Contract Full Time 09/08 – 01/09 Inbound Call Center enrolling in Rx Part D plans, sales Patient Service Associate, Medicann, Oakland, CA, Temporary Assignment 01/08 08/08 Corporate Office call center Sets up new accounts, maintains records, prepares reports scheduling patients, clerical duties

Medical Assistant, Sunnybrook Medical Group, Hayward, CA, 12/2006 Front/Back Office work scheduling, checking in pt., charting, blood draw etc. Medication Clerk/Nurse Aide, Claremont Retirement Community, Oakland CA, Full Time 08/01 09/05 Administer/Dispense medication, charting, correspondence with physicians etc. REFERENCES AVAILABLE UPON REQUEST

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