Manager Service
Resume:
Kenneth L. Myers
*** ***** **** **. *********, GA 30741
*****.*******@*****.***
Experience and Work History
Assistant Store Manager, AutoZone, Chattanooga, TN
Assist customers in the purchase of automotive items
Monitor the P&L statement and make correction as needed to improve profitability
Schedule personnel shift assignments
Manage and control the store operations
Assist the commercial sales department in obtaining new customers
Fixed Operations Director, Starwood Motors, Dallas, TX
Outlayed plans and setup a vehicle customization shop.
Setup and organized the work flow in the service department
Setup a fabrication facility to build customized Jeeps. It increased capacity from two Jeeps a week to five to seven a week, depending on build configuration
Recruited potential employees
Created a budget, cut irresponsible spending and created a monthly profit and loss report for general manager.
Controlled and monitored payroll for twenty-four fixed operations personnel
Increased awareness to customer of maintenance service and repairs
Fixed Operation and Finance/Insurance Training Specialist; Auto/Mate Dealership Management Systems; Albany, NY
Travelled throughout the United States and trained automotive personnel on the use of dealership software we installed
Advised and tailored the software for maximum use at dealerships
Provided technical phone support from call center.
Provided for follow-up training and consultation as needed.
Constructed specialized reports to meet the request of clients
Modified as needed the training curriculum for better client understanding
As needed and requested, trained clients on their job duties to enhance proficiency.
Automotive Program Manager; GSS Enterprises; Owings, MD
Trained employees on several effective ways to handle customer relation issues
Evaluate team and individual performance dealerships to increase efficiency as well as established goals.
Assessed service advisors on effectiveness using a series of assessment programs.
Have written and published service instructional programs for automotive dealerships.
Trained personnel to increased productivity and profitability in both the service drive and service department
Trained parts department personnel on parts inventory phase in/out criteria, price matrixes, source pricing, wholesale compensation, monitor special orders and all other parts department function.
Service Manager; Maltbie Chevrolet; Lake George, NY
Conducted weekly briefings and bi-monthly presentations to inform employer of the fixed operations departments process
Processed manufactures warranties with a very high successful rate of approval
Scheduled tasks to include keeping records of technicians work hours.
Trained and coached automotive personnel individually or in groups to improve productivity and efficiency resulting in increased CSI scores
Trained personnel to diagnose and correct and overcome any problematic concerns in the automotive service department.
Responsible and monitored budgets for fixed based operations
Service Consultant; D’Ella Autogroup; Queensbury, NY
Greet and document customers concerns about their vehicle
Prepared and handled 15 to 25 repair orders daily.
Advise customers about necessary service for routine maintenance and pending repairs also charges they would incur.
Help identify mechanical problems by asking the customer as well as conducting a visual inspection on vehicle.
Advised customers about inspection results and apprised customer of recommend corrective procedures, and prepare work order for needed repairs.
Gave a detailed explanation of work performed.
Handled customer complaints with satisfactory results.
Education
Bachelor of Science- Business Management/Human Resources
Empire State College, Saratoga Springs, NY
Associate of Applied Science - Aircraft Systems Maintenance Technology
Community College of the Air Force; Maxwell AFB, AL
Certifications and Additional Education
Industrial Technology-SIU at Carbondale
Total Quality Management, Quality Facilitator/Quality Instructor
General Motors Automotive Service Manager Certification
Microsoft Office, Reynolds & Reynolds, ADP and Auto/Mate Dealership Management Programs.
National Seminars Training - STAR 12 career enhancement courses (30)
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