Customer Service Manager

Lauren Sack

*** ******* *** ****, ** *****

T: 775-***-**** E: ************@*****.***

Summary

I have excellent customer service skills having been employed as a sales associate, loan processor, and caterer, and office manager. Teamwork is also one of my strongest traits. I was a member of a division 1 Women’s Soccer Team for five years, played semi-professionally for Real Salt Lake Women's team, and played in France for a year. I have developed strong work ethic, commitment, and leadership skills.

Employment History

Jump N Shout: Office Manager July 2015-Current

Duties include: Ensure the office is running effectively and efficiently; supervise employees, answering emails and phone calls, updating social media, and advertising.

English teacher in France July 2014-July 2015

Duties include: Learning French; classroom management; planning, preparing and delivering lessons to a range of classes and age groups; devising, writing and producing new materials, including audio and visual; organizing and getting involved in social and cultural activities such as sports competitions, school parties; basic administration, such as keeping student registers and attendance records.

Evian Thonon Gaillard: International Soccer Goalkeeper July 2014-July 2015

Duties include: Attending all training sessions, matches and team activities; being in the best physical condtion I could be to compete; Assess performance after competition, identifying strengths and weaknesses and making adjustments to improve future performance.

Evian Thonon Gaillard: International Soccer Coach July 2014-July 2015

Duties include: Coach groups and individuals. Teach techniques and fundamentals of the game. Evaluate athletes' strengths and weaknesses to improve the athletes' technique to prepare them for competition. Motivate players to be the best they can be.

Utah Valley University women’s soccer coaching internship December 2013-July 2014

Duties include: Training Division 1 athletes; traveling to put on clinics around the state; recruiting; mentoring; advertising for summer camps; inventory of equipment.

Landmark Catering April 2013-August 2013

Duties include: Customer service; food preparation; transporting food items; setting up events; food service; clean up.

Crest Financial: Loan Processor December 2012-April 2013

Education

Duties include: Processing loan applications; collections calls; customer welcome calls; set up payment plans.

Children’s Place: Sales Associate November 2011-December 2012

Duties include: Receiving and organizing shipments; processing products by scanning and censoring items; assisting customers with purchases and returns; cash register.

Utah Valley University May 2014

Bachelors of Arts in Business Management

Leadership/ achievements/ other experience

Division 1 student athlete from 2009-2014. WAC Defensive Player of the year 2013, GWC Defensive Player of the year 2012, GWC Defensive player of the year 2011, and GWC Newcomer of the year 2010. All-Conference Goalkeeper all 4 years. Captain of Utah Valley University Women’s Soccer team 2013-2014. Part of the Western Athletic Conference Student Athlete Advisory Comity which organizes community service projects for all University teams in the WAC.

References

Joann Bryant, Business Owner of Jump N Shout, 775-***-****

Serge Garcia, President of ETG, +33 6 70 54 68 24, *****.******@*********-**.***. Brent Anderson, Women’s Soccer Coach, Utah Valley University 801-***-**** Elaine Porter, Landmark Catering 801-***-****

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