Senior Technical Writer

Mobile: 91-973*******

Home: 91-80-656*****

Email: *********.***@*****.***

L N Pradeep

SUMMARY

• Six years and six months of Technical Writing experience in Software Product and Services companies.

• Additional 10 months of Instructional Writing experience in e-learning company.

• Hands-on MS Office, Adobe Captivate, Adobe FrameMaker, Robohelp, Acrobat and SnagIT.

• Write in accord with Microsoft Manual of Style for Technical Publication (MSTP) and Chicago Manual of Style (CMS).

Core Competence

o Possess knowledge

of e-learning

courseware

Development Life

Cycle.

o Good interpersonal

skills.

o Able to think on feet.

o Proven expertise in

Document

Development Life

Cycle.

EXPERIENCE

CGI

December, 2012 – till date

Designation Tools Team Size OS

Senior

Technical

Writer

Share Point

MS Word

SnagIT

Eight Windows

Project MSuite, an investment banking application used mainly in Canada. The software is used by portfolio managers and investment bankers to perform the following:

• Manage stocks, shares, assets, etc, of high-net-worth individual and ultra high-net-worth individual.

• Apply or modify investment models according to the investor’s risk-taking capability.

• Generate various reports and view performance statistics of investors’ portfolios. Roles/Responsibilities

• Explaining software functionality and features in online help files.

• Interviewing Subject Matter Experts, Developers, Testers and Business Analysts to gather information required for documentation.

• Co-coordinating with CGI Canad Technical Writing team to complete documentation on given deadlines.

• Using Content Management System: Share Point to download, edit and upload various end-user documents.

• Creating and updating Release Notes for series of release versions.

• Using IBM Application Lifecycle Management (ALM) to monitor status of defects/bugs and update documents as per the fixes or enhancements.

• Going through Business Review documents, Change Requests and software specification documents, such as High Level Design documents and Low Level Design documents to understand the software features.

• Using the software to understand functionality thoroughly before starting documentation. Technologia, Bangalore

(Subsidiary of Etisalat – Emirates

Telecommunication Corporation,

UAE)

December, 2010 – May, 2012

Designation Tools Team Size OS

Technical

Writer

MS Office Suite

SnagIT

Four Windows

Project: Operations Support System/Business Support Systems (OSS/BSS) of Etisalat, UAE The OSS/BSS system is used by Etisalat Sales and Marketing team to perform the following:

• Configure new packages/tariffs introduced by Etisalat to its more than 135 million customers and handle customers' requests for subscription to new packages/tariffs.

• Provision services to customers and manage their periodic billing cycle. Roles/Responsibilities

• Creating, updating and writing end user documents, such as User manual, Release Notes, and Installation Guides.

• Writing and editing articles for Technologia newsletter which is published internally to all employees.

Cognizant (NASDAQ: CTSH)

April 2010 – December, 2010

Designation Tools Team Size OS

Programmer

Analyst

MS-Word

proprietary tools

10 Windows

Roles/Responsibilities

• Writing end-user documents that explain about products and services that the company offers to its clients. Writing content for company's website.

• Writing grammatically impeccable documents for international audience.

• Analyzing software development requirement and coming up with the list of end-user documents that has to be updated or created.

• Prioritizing work to avoid clash of deadlines.

• Getting the documents reviewed by clients/SMEs at frequent intervals, between releases.

• Projecting concern, if any, to the Project Manager and coming up with solutions after careful negotiation.

Mascon Global Ltd, Bangalore

February, 2009 – March 2010

Designation Tools Team Size OS

Technical

Writer

Adobe FrameMaker 8

Acrobat, MS Office

Suite, SnagIT

One Windows

Roles/Responsibilities

• Using Framemaker 7 and Snag IT, write user manual and administrator manual for Paytong, a mobile application through which the users search, book, and cancel flight tickets.

• Using Framemaker 8, create user manual and administrator manual for the Mexico City, a GPS- enabled mobile application through which the users search and view contact information about the Mexico City's security division.

• Using Framemaker 8, update over-1000-pages Master Book that consisted Programmer Guide, User Guide, Administrator Guide, and Release Note for DataBlitz, Alcatel-Lucent's Project.

• Develop as well as maintain consistency and standards in all deliverable documents.

• Test for product usability and user experience.

Ordyn Telecommunications,

Bangalore

December, 2007 – February, 2009

Designation Tools Team Size OS

Technical

Writer

Open Office Suite

MS Office Suite

Two Linux

Project Details Technologies Acquainted with

o Signal Add/Drop Multiplexers

o Network/Element Management System

o Synchronous Digital Hierarchy (SDH)

o WiMAX

Highlights

• Gained fair knowledge of SDH, SONET, Plesiochronous Digital Hierarchy (PDH), Asynchronous Transfer Mode (ATM), Ethernet and Voice over Internet Protocol (VoIP).

• Learned networking commands to install and execute software applications.

• Acquired knowledge of Transmission Control Protocol (TCP/IP) model and Open System Interconnection (OSI) model.

Roles/Responsibilities

• Analyzed the requirement and estimated the date-of-completion of documents.

• Interviewed and gathered information from SMEs.

• Co-ordinated with product release teams to deliver product documents in the required time-line.

• Ensured technical accuracy in the documents by conducting timely reviews.

• Authored, reviewed and edited, Installation Guide, User Manual, and Repair Manual for telecommunication signal transmitting products.

Metalearn India, Bangalore

January, 2007 – October, 2007

Designation Tools Team Size OS

Instructional

Writer

MS Word, MS Excel,

RoboHelp, Captivate

Ten

(including

an editor)

Windows

Roles/Responsibilities

• End-to-end storyboarding for Web-based Training (WBT).

• Chunking source content and creating e-learning courses for fortune 100 clients, such as Fidelity and Airtel, to name a few.

• Authoring Learning Management System User Manual.

• Peer-reviewing and editing course ware on-screen content.

• Designing and authoring course ware.

• Designing interactive simulations.

Domains Worked in

o Telecommunication

o Customer Relationship Management

(CRM)

o Finance

o Banking

PROFESSIONAL QUALIFICATION

Undergone Technical Writing course, which included:

• Introduction to Technical Communication.

• Elementary Grammar and Punctuation.

• Writing: Concepts and Guidelines.

• Document Development Life cycle – An Approach to creating end-user documents.

• Types of End-User Documents – Structure and methodologies. EDUCATION

Bachelors Degree in Science from Bangalore University Physics, Mathematics and Earth Science

2006

TECHNICAL SKILL

Suite

o MS-Office

Technical Publication tools

o Captivate

o Thinking Cap

o Open Office

o RoboHelp

o MS-Word

Image editing tool

Image capturing tool

o Photoshop

o Flash

o Snag IT

o Camtasia

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