Customer Service and Business Development

Sophie M. Abadia

St. Petersburg, FL ***** **************@*******.***

PROFESSIONAL EXPERIENCE

Marketing Intern, Lumitec Consulting July 2015 – Current

Undergoing sales and digital marketing training

Maintaining Google Adwords campaign

Developing and maintaining company website

Researching lead generation companies

Student Ambassador, Eckerd College May 2012 – May 2015

Conducted campus tours for prospective students and families in groups of up to 20+

Promoted Eckerd academics, extracurricular activities, and campus culture

Associate, Panera Bread May 2014 – August 2014

Developed interpersonal skills while assessing customer service issues

Utilized electronic cashiering systems for sales

Effectively multitasked while managing dining room and bakery areas

ACADEMIC EXPERIENCE

X-Culture.org – International Marketing September 2014 – December 2014

Was selected as a finalist for the X-Culture Symposium for November 2015 in Savannah, Georgia

Successfully completed a two-month theoretical Global Virtual Team training program

Developed a business plan for a multinational company (Edu2 Innospark) to enter into Sweden

COMMUNITY SERVICE

Volunteer: St. Petersburg International Folk Fair Society

Supported marketing and promotional projects through social media

Organized ticket stocks and documents

Completed and mailed bills, contracts, policies, invoices, and checks

Oversaw cash flow and served the general public by selling event tickets

Volunteer: La Marina Preserve, Alajuela, Costa Rica

Served as English-Spanish translator and cultural liaison for volunteer group

Participated in exotic species removal

Assisted with creation of new bird, pig, and turtle enclosures

Volunteer: Weedon Island Nature Preserve, St. Petersburg, FL

Assessed visitor information and activities

Organized environmental education programs

Managed gift shop and all sales collected daily

TECHNICAL SKILLS

Programs: Microsoft Office, Excel, PowerPoint, Adobe Dreamweaver, and Photoshop

Languages: HTML, CSS, HTML5

LANGUAGES

English (Native Proficiency)

Spanish (Limited Working Proficiency)

Portuguese (Limited Working Proficiency)

EDUCATION

Eckerd College, Bachelor of Arts, St. Petersburg, FL May 2015

Major: International Business Minor: Spanish

Honors: Sigma Delta Pi member (Minimum 4.00 GPA in Spanish studies)

Study Abroad

Universidad Nebrija, Madrid, Spain January 2013

Cultural immersion studies focused on Spanish Language; resided with host family

London Study Centre, London, England January 2015

Study of London street market economy and the adaptations made outside capital culture

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