Manager Customer Service

Lori A Janicki

**** * **** ****** **., Suite G, Fort Lauderdale, FL 33308

954-***-**** ***********@*****.***

Summary of Qualifications

Forward thinking, experienced professional with an emphasis on networking and relationship building. Dynamic, talented and business driven professional with a multi-faceted background and experiences in numerous industries that include: real estate sales and management, collective bargaining, event planning, personnel management and relations, financial accounts receivable, payable and collections, budget planning. Strong record of developing and implementing innovative strategies, problem solver.

Proven ability to manage the development of various programs, while building a winning team. This same ability is matched in other areas of business that involve close attention to budgets, time frames, quality specifications and customer service. Presentation and negotiation skills as well as extensive networking experience in industry and community events.

Professional Experience

United Wine Distributors 2013 – Current – Wine Consultant and Sales representative through demonstration, at The Fresh Market, Fort Lauderdale.

Continuing Education Matrix 2012-2013 Owner/President – Event & Education Coordinator.

Coordination of free continuing education classes for licensed Community Association Managers, interpersonal relationships with the industry vendors and managers. Budget and event planning coordinator, web designer, photographer.

Community Association Management Professionals 2010- 2013, Executive Director & Education Coordinator

Managed the day to day business of a private non-profit membership organization of licensed Community Association Managers, Board Members and Industry Professionals. Event coordinator, organized monthly networking and educational events and fundraisers. Assisted industry professionals in obtaining approval for credited continuing education courses for community association managers. Maintained website, event photographer. Member procurement.

Roof Management Solutions – 2008, Business Development Manager, Roofing & Waterproofing Consultants

Developed business relationships with residential and commercial property managers. Consulting services for roofing systems, roof maintenance programs, sustainability, remedies for repairs and or replacement, solar systems, building envelope and water intrusion, thermal imaging, green initiatives and environmental safety procedures.

Real Estate Management 1994 – 2013, Portfolio and Onsite Property Manager

Managed the day to day operation of each Corporation’s accounting, financial investments, capital planning, landscaping, irrigation, sidewalks & parking lots, lakes & mitigation areas, roofing systems, HVAC, elevators, fire safety and security equipment, building envelope, owner and tenant needs, insurance, legal, work and purchase orders, introduced recycling and green technologies. Conducted site inspections, recommended solutions for problem areas. Produced quality assessment reports. Developed business relationships with industry professionals.

Professional Experience

Naples Homeowners Association 2013 – Onsite Community Association Manager. Managed 500 residential units within a Master Association. Accomplished several risk reducing, deferred maintenance projects within the community. Managed onsite employees and contracted professionals. Developed procedure manuals.

Anglers Cove Condominium 2009 – 2010 – Onsite Assistant Manager. Assisted Condo Manager with the day to day operation of the Association. Accounts Receivable, Accounts Payable, Payroll using TOPS management software.

Circle Pix 2006 2007, Real Estate Photographer - Independent Contractor, Residential and Commercial Real Estate.

Southwest Real Estate Investment Group, Inc. 2003-2009, Owner/President – Residential & Commercial Real Estate Broker: Managed a boutique Real Estate Investment Sales and Management Company servicing clients in Collier, Broward and Lee Counties.

Miami Management 1997 – 2002 –Residential Portfolio Manager - Managed a portfolio of properties ranging from

1200-3000 units. Managed developer controlled condominium and homeowner associations, coordinated

developer turnovers. Supervised and trained others, enforced policies and procedures, contract negotiation.

Business development.

Residential Association Management 1994-1997 – Residential Portfolio Manager, managed approximately 1200

units. Business development.

Professional Education

Gold Coast School of Real Estate, Sales Agent 1991

Gold Coast School of Real Estate, Broker BK575823 2003 Active

Community Association Manager’s License CAM14778 1994 Active

CCIM Institute, Courses 101, 102, 103 & 104 Throughout 2004

Certified Property Management Executive, CPME 2008

Certified Rental Investment Specialist, CRIS 2008

Continuing Education Courses for License Renewals Continually

Professional Trade Organizations & Other Non-Profits

B.O.M.A Fort Lauderdale Member, TOBY Committee Member & TOBY Award Judge 2008-2009

I.F.M.A Fort Lauderdale Member & Vice President, Education & Special Events Committee 2008-2009

C.A.M.P Member & Board Secretary, Education & Special Events Committee 2008-2009

Boys & Girls Club Ft Lauderdale Volunteer & Board Member 2008-2009

Marco Island Area Association of Realtors 2003-2013

Fort Lauderdale Association of Realtors 2003-2009

Volunteer - Joe DiMaggio Children’s Hospital Foundation, Jeff Conine Golf Classic and OJ McDuffie’s Catch 81 Foundation

Skills & Attributes

Microsoft Office Word, Excel and Outlook, QuickBooks accounting software, TOPS accounting software, website design and photography. Exceptional organizational & time management skills. Advocate of continuing education for personal and professional growth. Environmentally conscious. Positive mindset. Innovative and creative thinker. Strategic and tactical planner. Helping Others.

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