Customer Service Administrative Assistant

Bertha Redd

**** ***** **** ******, #*; Milwaukee, Wisconsin 53209

Phone: 414-***-****; email: *******@*****.***

Objective To maintain a position within a stable work environment with growth potential that will allow me to express my work goals and help gain new skills.

Profile Acknowledged leader Self-starter, dependable

Dynamic customer service skills Data entry 60 wpm

Advanced computer skills Analytical skills

Education Cardinal Stritch University, Milwaukee, Wisconsin

Major: Management Information Systems, Bachelor Degree

University of Phoenix, Milwaukee, Wisconsin

Major: Information Technology; Associate Degree

Employment

2007-present City of Milwaukee-Department of Neighborhood Services

Administrative Assistant II

Respond to, or refer to appropriate telephone inquiries to correct inspectors;

Typing of all necessary reports, orders or correspondence;

Access computer files and input or retrieve information as needed;

Distribute permits to the geographic inspector districts and process permits for

status changes and archiving; maintain office and records for inspectors;

Make appointments using Outlook when clients call in;

Answering high volume calls;

Fill in for other office assistants as needed.

2003-2007 Franklin Pierce Elementary School, Milwaukee, Wisconsin

School Secretary I

Entering payroll for staff on a daily basis; purchasing supplies;

Responsible for accounting procedures; including direct payments; account

receivable and payable; fix assets; managing budget reports; contracts and

capital cash; trouble shooting and providing technical support to office staff;

familiar with Microsoft software.

Dynamic customer service skills working with public officials (social workers,

parents, diverse backgrounds; officers; firemen and responding to

emergency situations; managing time effectively to meet deadlines;

advanced skills in MS word; excel; PowerPoint; outlook and intermediate skill in

access.

1995-2001 Jackie Robinson Middle School, Milwaukee, Wisconsin

School Secretary I

Typing correspondence per administrator; filing and retrieving confidential

records; responsible for daily student attendance; scheduling bus transportation;

Data entry updating student immunization records; updating student

Information such as (addresses, phone numbers; guardianships);

Answering high volume calls; distributing mail; announcing messages per school

system intercom.

Other Skills

2008-2008 Chief Voting Poll Inspector

Managing the voting sites and election inspectors; responsible for making sure

all operating procedures are followed; completing documents for reconciling

voter numbers; and resolving voter complaints and concerns.

References available upon request

Contact this candidate