Customer Service Project Manager

MAURA OGUNFEIBO

*, ********* ****, *******, **, M3J3R3, Canada.

416-***-****; Email: **************@*****.***

PROFILE

A young and dynamic professional, dedicated towards excellence with a clear vision to be part of a reputable organization, contributing efficiently and effectively to the growth of the organization and ultimately towards the progress of the society using good communication, analytical and interpersonal skills built on a foundation of integrity and strong moral values.

EDUCATION

Seneca College, Toronto, ON. Canada. Expected Graduation date: AUG 2015

Post Graduate Certificate in Project Management in relation to Information Technology.

Olabisi Onabanjo University, Ogun State, Nigeria. January 2008 – June 2014

B.Sc. in Electrical/Electronic Engineering with emphasis in Telecommunication Engineering -Second Class (Hons.) – Upper Class.

Baptist Model High School, Lagos State, Nigeria. 2001 – 2007

Senior Secondary School Certificate (SSCE)

WORK EXPERIENCE

Stanvista Technology and Consulting LTD February 2015 - Aug 2015

Toronto, Ontario, Canada

Position: Project Coordinator

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Analyses project activities for compliance with procedures and client standards.

Assisted with the production of user documentation.

I always keep the Project Manager (PM) and others informed about project status and issues that may impact client relations

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Forever 21 November 2014 - January 2015

Edmonton, Alberta, Canada.

Position: Sales Associate

Collaborated with managers and colleagues to achieve weekly sales targets, understand clients’ needs from their point of view. Respected clients’ opinion and privacy .

Responded proactively to new opportunities and challenges.

Operated cash register and took payment from customers.

Achieved target sales goal within a week of the start of my position.

Participated in team meetings and contributed idea towards operational efficiency and customer care.

Leus Travels and Tours January 2013 – September 2014

Lagos, Nigeria.

Position: Customer Care Executive/ Secretary to CEO

Attended presentations and meetings; prepared and edited communication plans, meeting minutes and agenda, presentations, progress reports and filed all documents

Ensured resources are assigned and engaged in the right departments.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Determined customer needs by asking relevant questions and listening actively to the responses.

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Nigerian Airspace Management Agency (NAMA) June 2012 – December 2012

Lagos, Nigeria

Position: Co-Op / Internship

Worked with fellow team members to work on Platforms that supports CNS/ATM systems

Co-ordinated information communications technology at both the headquarters and outstations

Worked in team on various IT projects.

Worked in the Telecommunication department to assist in Coordination of projects which involve adaptation of new technologies in all aspects of VHF/HF Voice and Data network

.I strengthen my multi-tasking skills working on various projects at the same time.

Real Technology Limited January 2012 – June 2012

Lagos, Nigeria

Position: Co-op/ Internship

Interpretation of electrical drawings to the electrician during installation of electrical fittings on a site work.

I strengthen my skills on various power equipment and working in teams.

Participated in series of hands-on –practical

RESEARCH

How internet has positive influenced the society today.

Built a temperature data logger with USB interface as my BSc Final year Project.

Constructed a data logger built around a PIC microntroller which has an in- built serial communication protocol

LEADERSHIP

Vice president of Electrical Electronics Student Association (EESA) in Olabisi Onabanjo University

Member of Nigeria Society of Engineers

VOLUNTEER SERVICE

Volunteer, Interpersonal-communication with people living with HIV.

Primary Healthcare Centre (PHC), Sango, Ogun State, Nigeria.

Responsibilities:

Facilitate members of the community on knowledge and practice of HIV/AIDS.

Spread the knowledge about HIV/AIDS to members of the rural areas.

Offered free counseling and testing for people in different communities.

SUMMARY OF SKILLS

Technical Skills: Microsoft Office 2010: Microsoft Project, SharePoint, Word, Excel, PowerPoint, Outlook; Typing 40 wpm

Software: Microsoft project, Mat lab.

Excellent service provider who strives to exceed expectations and need of clients, proven from 2 years of customer service work experience

Thorough knowledge in areas of communication theory, software development systems, measurement and instrumentation, Electromagnetic field theory.

Extensive experience and practical application of the detailed requirements and phases in the PMI and SDLC methodologies.

Excellent judgment in prioritizing and managing multiple tasks; ability to learn and teach new concepts, easily adapt to change and skillfully manage projects from start to finish

Exceptional interpersonal and communication skills with dedication to promoting effective team

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