Customer Service Data Entry
Resume:
Sabrina Mack
**** ********** *** ***** ****, Ga *0291
********@*****.***
Objective
Obtain a position customer service representative are Data Transcriber where my customer relations experience can be fully utilized to improve customer satisfaction.
Skills
Window 2000 Micosoft word Excel Power Point Access Scanning Filing Data Entry Ten Key Adobe Illustrator
Experience
Mica Inc-Bookkeeper 2013-2015
Entered weekly sales customer counts sheets updated confidential bank information accuracy and speed. General ledger accounts detailed focused reconciled all back and credit card accounts for clients processed journal entries online transfers and payments. Process monthly expense reports reflecting supporting documents prepared financial spreadsheets correspondence open mail setup conference calls . Organize emails coordinate inventory orders office supplies.
Ryla-Customer Service Rep 2010-2012
Responsible for billing claims on assigned schedule accounts receivable follow up perform monthly end closing procedure. Setup payment arrangements with customer who was past due. Complete with schedule of customer phone calls in order to delinquent accounts. Inbound and outbound calls a daily average 150 a day.
Nationwide Credit-Customer Service Rep 2006-2009
Responded promptly and answer resolved customer inquiry and complaints. Managed customers database accounts performed customer verification and processed applications orders requests. Taking inbound call a day 100 in a call center surrounding. Helping customer to their satisfaction.
IRS-Data Transcriber-2006-1997
Entered income tax documents into the IRS computer system 1040’s, 1040A,EZ and Extensions. IRS perform data entry function to update records verifies accuracy work route documents batches work key data from source documents in a timely efficient manner keyed tax returns documents into IRS system meet daily and weekly. Production goals by keying 10,000 keystrokes posting payments to personal accounts for RPS department taxpayers who owe monies.
Education
Booker T Washington High School-1991 Diploma
Atlanta Area Tech College-1992 General Studies Inc Everest University College-2010-2014 Business Management
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