Sr IT Project Manager

Daniel Musat (Schatz)

IT Project Manager (Senior Experience), PMP, ITIL, MSc (C.Eng)

******@*****.**, 647-***-**** (cell)

Experience Summary and qualifications

- Project Management (10+ years), PMP, with PMBOK/SDLC and Scrum methodology experience; expert

in managing end to end complex business solutions with complex technology at core, with budgetary

responsibility up to $6M, with a collaborative, relationship management, leadership approach of up to 30+

project resources per project, working with all enterprise resource and vendors or service providers; expert in

project rescue when needed, and transition to operations

- Information Technology and Telecom (10+ years), ITIL v3 Certified, with experience in Retail, Telecom,

Financial Services industries, for CIBC, Canadian Tire Corp, IBM, Cisco, Telus, Bell, Allstream, Rogers and

their customers including top Canadian Banks and financial institutions (RBC, BMO, CIBC, Manulife, Sunlife)

Certifications:

Project Management Professional (PMP), PMI, 2008

ITIL v3 Foundation, Loyalist Certification, 2009

Project Management Certificate - Master Level, Brainbench, 2002

Education:

M.Sc (Computer Engineering), Polytechnic Institute Bucharest, Romania

Endorsements: www.musat.ca/endorsements.htm

WORK EXPERIENCE

Last 5 years - Sr. IT Project Manager (c) - Canadian Tire (4y) and CIBC (1y)

Managing Projects developing complex business solutions with technology at core, managing internal

resource, services from vendors, contractors for the successful delivery, implementation and transition into

operations using waterfall/SLDC - PMBOK aligned and Scrum/Agile methodologies.

Responsible for defining Project Scope, constraints, risks, roles and responsibilities in collaboration with

project sponsor and a team key project team experts with expertise in the technologies under scope,

development of Work Breakdown and Schedule, project timelines, milestones, critical path and other

schedule parameters with input from work package owners, managers (regarding resource skills and

availability), refinement of Project Budget (capital, expenses, consulting, breakdown of internal and external or

contractor costs, by month and schedule of expenditures, and ongoing management of budget forecasts and

actuals), and of course status reporting, management of project risks from identification, through each phase

of the project, putting in place measures to mitigate Risks, or accept and adjust plans, ongoing status

reporting and communication to various stakeholders in various forms (presentations, input to PMO,

facilitation of team meetings to gather status, verbal presentations, and others), management of each

implementation step through Change Management from documentation, approval, execution, issues

resolution and closure, development of tools and processes to manage the solution delivered on ongoing

basis in operational support and documentation and approval/agreement of SLA or OLAs as the case may

be, and throughout the project providing leadership, direction and facilitating successful delivery to the project

team made of all skills of the Enterprise, highly technical and also business oriented, and translating back and

forth technical solutions in plain English and requirements into technical solutions.

Management of project was facilitated by use of tools such as all Microsoft Office applications, Microsoft

Project, Visio, Planview for time reporting, Management of Project archive and issues and risks logs in

Microsoft Sharepoint, Web collaboration tools such as Webex, Conference bridge, Live Meeting, Backlog

management in Trello for the Scrum part of the project, Outlook Email and many others.

Mar 2014 - Mar 2015, Project Manager (c), Canadian Tire Corp, member of Enterprise Infrastructure

Delivery Services, leading and managing large/complex corporate solution deployment of Store Staff Mobile

solution in the Canadian Tire Retails Stores, with IT and Retail infrastructure for handheld/web applications,

working with all shared services, cross functional technology solution delivery teams. $3M portfolio, 25

resources, multiyear, varied and complex technologies.

Key Projects:

- Employee Facing Devices - Retail solution for Employee Mobile solutions: Agile / Scrum Project Management methodology,

Mobile/Android custom applications built for Motorola MC40 handheld smartphone, Linux/Tomcat Web Servers build and

deployment, High Availability of Text based search engine (solr) and Load balancing (F5), Canadian Tire Retail Applications

(inventory, location, product information, signage, pick lists, access, sales), Security, System image creation, Deployment,

Monitoring, Backup - 2000-4000 users and 1000 servers, Large scale (all 494 Canadian Tire Retail stores).

- Cloud Infrastructure build, in collaboration with VMWare and other vendors, Data Centre, networking, vCAC, vCOps, SRM

and other system components. Efficiency solution for infrastructure build in Windows and Linux technology area.

- Quality Assurance Process Capability Enhancements - The implementation of a MetricStream replacement

application/solution for Product Quality Management

- New Cognos Infrastructure build - to support the migration of 4 Business Intelligence Solutions across CTC to 39 old

systems and 14 new systems.

Apr 2013 - Feb 2014, Sr. Project Manager (c), CIBC, member of Portfolio Management, and Project

Delivery Services (Infrastructure Business Services) managing multiple infrastructure and business solutions

projects:

- Social Media Access launch to 20,000 CIBC employee base including activity moderation solution, security, enablement,

processes and policy and support model - multi-year, multimillion program

- Data Centre Migration from Montreal to Toronto - Financial Applications, Infrastructure upgrade and Application migration -

multiyear, multimillion project, part of infrastructure consolidation and operations streamlining, leading to complete move and

shutdown of old location

- Secure Email Enterprise Service Planning supporting overall corporation and recent acquisition

- $2.5M program/portfolio management, total project team size around 50 direct resources.

Feb 2010 - Dec 2012, Project Manager (c), Canadian Tire Corp, member of Enterprise Infrastructure

Engagement Services managing initiatives for the delivery of Programs, Large Projects and multi-annual

Operational IT Renewal initiatives, responsible for project lifecycle, planning and proposal (budgeting, scope

and resource/time planning) and approval, Initiation, Analysis, Architecture and Application Design,

Purchasing, Solution / Application Development, QA and Solution Implementation, Change Management,

Communication, User and Support staff Training, Solution Transition into regular Support and formal project

closure. PM work included Budget Tracking and management, Resource on-boarding and off-boarding, work

with stakeholders and supervising committees, regular management reporting and scorecard update,

schedule management, resource workload forecasting and performance.

Project Portfolio, Engagement Services leading Cross functional solution delivery teams for 24 large projects,

up to 9 overlapping projects from 6 month to over 1 year duration, technically complex, with SMEs from all

shared services teams (Wintel and Unix Services, Collaboration, Networking, Planning, PMO, Desktop

Services, Database Administration, Security, Storage, Change Management, Operational Support).

IT Infrastructure Projects

- 2010, 2011, 2012 Wintel Server Lease Rollovers - 1000+ Wintel Servers, ESX Hosts/VMWare, IBM and DELL Physical

servers, and the related resources (Storage, Network, Load Balancing Cisco ACE, F5, Data Centre physical moves, DRP)

- 2011 - Printer Servers Migration- 24 Wintel Servers migrated from Windows 2003 to Windows 2008, including print drivers

compatibility with Windows 7 (new desktop image) and Citrix XenApp, AIX and Unix, and servers drivers replacement. Physical

printers included HP, Sharp, Canon, Lexmark, Tektronix and others. Also included Server and Desktop core image update and

deployment.

- Windows 7 Desktop Development and Migration program - Image planning and design, Image development, Pilot,

including permissions-GPO, printing, features, core packages, drivers, new HW support; User state migration, integration with

SCCM, Deployment self-service tools/environment implementation, bit locker, shared folder synchronization; End-point

protection/anti-malware infrastructure and desktop application upgrade; App Compatibility evaluation, Application repackaging

for Windows 7 including packaging standards development/update, Factory work, repackaging workflow management; Win 7

deployment planning and supporting systems implementation - 3 year project

- Server Infrastructure Migration to Windows 2008 server and SQL 2008 DB - over 40 applications analysis, planning and

migration, including dependent technologies SQL 2007, SharePoint 2010, Print server farm, Citrix, SCOM

- Enterprise Antivirus migration to Symantec End-point - Workstation end-points and Server base - solution selection,

migration planning and testing, deployment

- Email (Exchange/Lotus Notes) Connector and OCS/ Sametime Federation - integration of multiple email systems across

SBUs, based on BinaryTree solution

- Enterprise Wireless enablement to multiple location (high-rise office buildings and low rise data centre type, across the user

base - 1 year project

- SCCM Infrastructure Upgrade to SCCM 2007- including support of all configuration management tree, and nodes, and all

clients (workstations and servers) 20 SCCM servers and thousands of end points - wakeup retrofitting, automated deployment

technology support

- Enterprise Backup TSM 6.3 Infrastructure Upgrade - upgrade to latest level for all TSM server and the Unix and Wintel

server client base

Business Enablement solutions

- Major Appliances sales in-store technology management (Kiosk, Management Servers, printer, scanner, networking, kiosk

OS, Kiosk Web App, integration with POS, Order Placement, post order delivery management and integration with vendor app)

and deployment to 500 stores, and operational support transition - 2 year project

- Home Services Kiosk development management (Kiosk OS, Kiosk Web App) (deployed in 500 stores - Servers, network,

power, kiosks, Wyse terminals/system management, and integration with 3rd party for service fulfillment by thousands of

independent services)

- Promotional Planning Application- business solution and technology (Wintel, Unix, Mainframe)

- Vendor Management Infrastructure - SAP based solution / hosted, for dual communication access between thousands of

vendors located globally and corporate category management, buyers, supply chain management

- Records Management System Upgrade - IT solution upgrade for key document management system

- Retail Store Energy Management - IT solution for remote store HVAC management - sustainability solution

- Real Estate Geographical Information System Upgrade - IT solution infrastructure and processes for R/E management

1996 - 2009: Project Manager and Call Centre and Telecom Solutions Consultant

May 2009 - Nov 2009: IBM Canada / SunLife Financial, Project Manager - Management of service

transition and offshoring between IBM Canada and India and Sunlife, in the Web Hosting Services

department, outsourcing context for financial services client

Nov 2008 - May 2009: Bell Mobility, Project Manager - Managing the OSS part of a portfolio of projects

during the build and launch of the new 3G Wireless Network, developing Value Added Solutions and

supporting Systems in the area of Prepaid system, Location Based Services, Roaming, Over the Air SIM Card

Activation and evolution of Operational Support Systems for Fault and Performance Management, part of the

new Wireless Network build for HSPA built in partnership with TELUS.

Jun 2007 - May 2008: CISCO, Project Manager - managing projects for complex Unified Communication

and Enterprise Networking (Voice, Data and Wireless), managing teams of Cisco Network Engineers,

collaborating with customer project teams in a matrix / project format. Solution focus on CallManager, Unity

and Unified Communication, MeetingPlace and IPCC, IPV6, IP Multicast, QoS, and IOS to XR migration,

managing a portfolio of 11 successful implementation with labour projects cost valued at $1.8 million (with

individual projects $50K to $350K) within a larger multi million project total sale and leading collocated and

virtual project teams of 10 to 20 resources for multiple overlapping/ concurrent projects, with durations of 3 to

12 months. Received the North-American Advanced Services Quarterly Excellence Award.

Projects:

- BELL CANADA - implementation of Call Manager 5.1.2b including cluster failover, Cisco Unity 5.x, Cisco Emergency Responder v1.3,

Unified Operations Manager, CiscoWorks Voice Manager, and MeetingPlace Express v1.1; team of 9, delivered in 3 months; BELL

ALIANT - IOS to XR Migration Planning, team of 7, 2 months.

- WORKERS COMPENSATION BOARD (Alberta) - Cisco Technology IP Telephony Infrastructure Demonstration in the WBC (AB) Lab,

part of the bid process. 22 resources (Cisco and IBM), completed in 2 weeks; Cisco/IBM won this significant bid. Our team was awarded

the Quarterly Excellence Award for the excellent work that helped win this bid.

- TELUS MOBILITY - Cisco IP Transfer Point Implementation, Phase 1 and 2, team of 15 resources, delivered over 11 months; Cisco

Mobile Wireless Transport Manager (MWTM) implementation - team of 3, delivered in 2 months.

- APOTEX - Load Balance Cisco Application Control Engine (ACE) implementation on Catalyst 6504 chassis and as a separate

Appliance, for load balancing Microsoft Office Sharepoint Servers, SAP/Business Objects and Citrix Presentation Server applications,

team of 8, over 4 months, value doubled as a result of pull-through activities

- RESEARCH IN MOTION - Call Manager Upgrade from 4.1.3 to v 5.1.x, Presence Server system build, with building a new cluster

platform and migration of existing configuration, including validation of all components in the LAB, team of 10, over 4 months; Full Cisco

MetingPlace v 6.0 system implementation as a Crisis Management tool, team of 7, 4 months

- MTS ALLSTREAM - Feasibility Study and High-Level Design for deployment of IPV6, IP Multicast, and necessary changes to QOS

policies, team of 10, 4 months; Pre-sales consulting for next phase - Low Level Design and LAB Testing and Validation

Apr 2005 - Jul 2007: TELUS, Telecom Solutions Consultant, Contact Centre Telecom and Solutions

Consulting for clients in Financial Services (RBC, CIBC, Manulife, ATB), Utilities (Union Energy), BPO Service

Bureaus (Accenture Business Solution Unit), delivering Strategy and Roadmap development for Telephony,

IVR, Workforce Management, analysis of competitive industry trends and product lifecycle management

including migration from traditional Telephony to IP Telephony and Converged Networks, requirements

gathering prescribing technology solutions and TELUS products and services including Hosted ACD solutions,

Work-at-home contract labour business solutions and full Business Process Outsourcing, and RFI /RFP bid

responses.

Oct 2004 - Apr 2005: Bell Canada, Project Manager, managing the enterprise-wide build and deployment of

Call Centre Workforce Management infrastructure based on IEX TotalView technology. Project involved

extensive planning and communication, system and infrastructure build, configuration, system integration,

quality management, documentation, deployment planning and execution, migration one by one of all LOBs to

the new IEX system, with the complex data migration and new application configuration, Telecom Data

networking connectivity for real-time statistics collection, negotiation with management and communication to

end user community for system launch, training, process change management and the creation of support

model and transition.

Feb 2004 - Oct 2004: Allstream, Telecom Solutions Consultant, member of a Contact Centre Solutions

Consulting, a small and dynamic consulting team, offering complete communication and call centre solutions

from a Telecom Service Provider perspective. Responsibilities included Consulting projects, working with

clients to define requirements and needs, evaluate and compare products and services that fit these needs,

assess and close solution gaps, wrap the entire package into a client business solution based on Allstream

solutions and translate client business needs into revenue streams; Also involved in Product development,

working with product managers in developing many innovative offerings and working closely with Gartner

consulting into evaluating and aligning market opportunities and leading edge VoIP and telecom solutions.

Products Hosted Contact Centre (ACD based on Avaya Multivantage) and SpeechWorks IVR platform.

July 2002 - Dec 2003: PM CONSULT INC, Consulting and Project management for Communication

solution, Web applications and IT solutions development, development of RFP responses and unsolicited

proposals for the Travel and hospitality industry (on-line travel booking system), Web Customer Survey

applications with database analytics, and consulting for existing clients, proving solution recommendation for

new Contact Centre solutions (Workforce Management, IVR, CTI) and integration with new web technology. I

coordinated software development and bid management teams.

Jun 2001 - May 2002: CIBC, IT Project Manager, Call Centre Workforce Management system migration to

Aspect eWFM, from requirements gathering and solution evaluation through to implementation. Business case

development and budgeting consulting, proposal development for Workforce Management system migration,

management of the implementation for the replacement Call Center Workforce Management system. Leading

a team of 12 CIBC and Amicus technical and business resources delivered the planning, business case,

system architecture, design, implementation planning, cost budgeting, system build, training, operational

support planning.

Mar 2002-May 2002: ELECTIONS CANADA, Project Manager, responsible for managing the Business

Requirements Definition for the Public Enquiries Customer Contact Center, leading a team of 3 Business

Analysts and collaboration of 15 Elections Canada Subject Matter Experts (SME), in preparation for RFP

issuance to vendors; using Elections Canada's SDLC, team developed the Business Model, identified

Requirements, Data Model, and Technology Architecture, Next Phase Plan and Cost estimate and Project

resource requirements. Workshops, presentations, reviews used in order to achieve the stakeholder

acceptance. Studied past event statistics and worked with outsourcing project team and EC management.

Sep 1998 - Jun 2001: ROGERS, IT Project Manager, reporting to Manager of Call Centre Shared services,

dedicated to Project Management hands-on of a multitude of Contact Centre solution development and

implementation. Worked with all Rogers LOBs, leading projects for applications development, implementation

and system Integration. Call Center Applications, Workforce Management system, Computer Telephony

Infrastructure Implementation, I.T. Disaster recovery for Call Center infrastructure

Dec 1997 - Aug 1998: XEYE INC, Manager, Wealth Management CRM, managing software development

life-cycle, from building the team, work planning and schedule control, code review, management of quality

assurance, management of software architecture and development.

Jan 1996 - Dec 1997: IBM Canada, Sr. Software Developer and Architect for Call Centre Technology for a

project at Bank of Montreal, dedicated BMO's contact centre infrastructure development and implementation

(IVR, CTI, Softphone, Fully integrated agent application, eForms) and eBanking.

TECHNOLOGY EXPERIENCE AND ENVIRONEMENT SKILLS

PROJECT MANAGEMENT

- Project Management: PMP Certified, PMI practices, PMBOK, PMLC, PPDIOO, SDLC, SCRUM, Agile, RAD

- Tools: Microsoft Project, Microsoft Office (Word, Excel, PowerPoint), Visio, Trello, Planview, WebEx,

SharePoint, Voice Conferencing and Web Collaboration workspace, Time reporting and availability

management tools, Mailer list manager, Calendars, Meeting rooms and facilities management tools, Outlook,

IBM Lotus Notes

I.T. INFRASTRUCTURE

- Servers: VMWare, Cloud automation, Virtualization, Wintel, Linux, Citrix, SQL, AIX, Oracle

- Workstations: Windows 7, Android, Mobility devices (tablets, smart-phones), Windows XP to Win 7 migration

- Enterprise IT Systems: SCCM, SCOM, SAN, TSM, Symantec End-point Protection, AD

- Enterprise Communication: LAN Networking, WAN, Wi/Fi, Femtocell/Mobility, Telecom

- Enterprise Collaboration: SharePoint 2010, Office 2010, 2007, Exchange 2010

SOFTWARE APPLICATION DEVELOPMENT

- Programming: Java, VisualAge, C, C++, Visual Basic

- Operating Systems: Windows 7, Windows XP, Windows 2008, Wyse Terminal, Citrix, UNIX, AIX, OS/2

- Database systems: MS SQL Server, Oracle, Sybase

- Methodology: PMI, SCRUM, OOD/OOP, RAD, SDLC, JAD, Client/Server, QA, ISO9000

- Quality Assurance: Planning, Test planning, UAT, QA process auditing, Build of test facilities / lab, problem

determination and resolution, scripts and test application development

- Networking: TCP/IP, Ethernet, Token Ring, RF Networks, X.25, VPN, WAN, LAN, T1, Voice Networks,

Novell, Microsoft, UNIX, SNA, DNS, DHCP, NAT, DMZ, Hubs, Routers, Firewalls

CALL CENTER / CUSTOMER RELATIONSHIP

- Telephony / PBX/ ACD: Cisco CallManager, Unity, MeetingPlace, IPCC, Avaya 8700, Nortel, Aspect

- Call Center Scheduling (Workforce Management): Aspect eWorkforce Management, IEX, TCS, Witness

- Computer Telephony Integration (CTI): IP Softphone, CallPath, Softphone development

- Interactive Voice Response (IVR): Speech Recognition and DTMF

- Customer Relationship Management (CRM): Kana, Vantive, Service Desk

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