Customer Service Microsoft Office

Stephanie Jones

**** ****** ******* **. ******* Texas 77038

Home: 281-***-**** - *************@*****.***

Summary

Over eights year's successful experience in customer service support with recognized strengths in account

maintenance, problem solving, and troubleshooting, and proactive planning/implementing new procedures and systems.

Highlights

Proficient in Microsoft Office (Word, Excel, Windows, ten-key by touch, typing skills 45+WPM,

Access, Windows, ten-key by touch, typing skills copy and fax machines

45+WPM,Outlook, PowerPoint);

Work Experience

Member Enrollment Processor

December 2014 to March 2015

Broad-Path - Phoenix, Arizona

Work from home position processing Medicare enrollments for new and existing members.

Processed change request forms for OR/AK/WA.

Worked on Special HIX projects for OR/AK

Audit enrollments for accuracy

Navigated through Content Manager/Facets/Excel

Exceed daily production goal of 24

Provider Phone Representative

October 2013 to November 2014

United Healthcare - Houston, Texas

Handled inbound calls from providers providing assistance with benefits/eligibility and claim status.

Constantly meet established productivity, schedule adherence, and quality standards.

Determined which procedures required pre authorization.

Successfully able to navigate multiple systems daily such as Macess, Care one, CSP Facets, PSI, and UFE.

Insurance Service Representative

December 2007 to June 2013

Travelers - Houston, Texas

Provided counsel for agents on underwriting eligibility and policy coverage and options.

Provide phone requested quotes to agents for changes to existing lines or products.

Review phone requested cancellations and reinstatements and make appropriate decisions to resolve.

Resolve service related complaints and process complex agent calls, answered agent policy and billing inquiries

and assist in the handling of irate callers, difficult billing.

Act as on-line billing systems and agency portal website expert to provide proactive agency support.

Reviewed over renewal increases and helped run mvr's and clue reports Cross trained in claim intake.

Education and Training

Medical Office Receptionist Certificate: 2006

Lone Star College - Houston, Texas

High School Diploma: 2001

Eisenhower - Houston, Texas

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