Customer Service Help Desk
Resume:
Wolcott CT, *****
Phone 203-***-****
E-mail ************@*********.***
Anthony G. Valerio
Summary of qualifications
Over 46 year's experience in computer operations/support on various main frames.
Broad knowledge of help desk, PC hardware and software support.
Works independently and communicates well with others.
Knowledge of the following software packages:
MS Office Professional (Outlook, Excel, Word, Access, PowerPoint)
MS Project - Visio - Adobe
Remedy
STREGTHS: Works independently, good customer service support.
Professional experience
05/09 to 10/31/14
On-site Desktop Support Technician
Helicopter Support Inc.
Computer Science Corp. (CSC) support at Sikorsky / Helicopter Support Inc.
Level 3 on-site desktop support. Responsible for all desktop hardware and software installations, troubleshooting, repairs, upgrades, maintenance and remote desktop support. Knowledge of predominate operating systems including Windows XP, Windows 7, Active Directory, Microsoft, Internet Explorer, and Office suite applications. Monitor and resolve all help desk tickets entered though Remedy and other help desk systems and phone calls. Coordinate the expeditious repair or replacement of defective equipment to ensure computer hardware and associate peripherals are functioning properly.
Responsibilities include software / hardware installations/repairs and upgrades, new installations, network connectivity, troubleshooting and resolutions. Responsible for the detection and removal of virus and security threats and non-compliant activities and system anomalies. Also responsible for Avaya phone support. Set up, installation and configuration of desk phones.
0/07 to 09/2009
Working for CSC Desktop support at Hamilton Sundstrand Level 3 technician Onsite support for campus. Responsibilities include but not limited to software / hardware installations/repairs and upgrades, new installations, network connectivity, troubleshooting and resolutions. Responsible for the detection and removal of virus and security threats and non-compliant activities and system anomalies. Knowledge of emails systems including Outlook, and Lotus Notes, and other applications such as Citrix, Visual Manufacturing, MP2.
2/2006 to 10/2007
Various Consulting jobs ranging from PC deployment, PC Imaging - PC Roll-outs - Active Directory Migrations - Server installations - Asset Management - PC Installation, troubleshooting
For various companies like ING - XL - Capitol - Cingular Wireless - Liberty Mutual - Unilever - Kraft International Foods - Cardinal Health.
1985 - 2005 Regional Water Authority New Haven CT
Computer Support Specialist
The computer Support Specialists implement information systems computing facilities and scheduling of data communications, backups, personal computing and mini computing support functions, and night shift production processing.
Provides an interface between information systems and the computer user community via the help desk by providing hardware and software support, troubleshooting, research, upgrades and repairs on various computer systems as well as training and orientation on Authority specific facilities. Assist people with ad hoc projects and maintain databases, user training, and pending projects and help desk statistics. The computer support team is involved in hardware and software rollouts, maintains procedures and stays current with changing technologies. I was also responsible for all bid specifications, writing RFP's and all computer room and consumables such as paper, special firms, and all printer consumables and maintenance.
Computer Operations
Responsible for all production on third shift, including processing all special
-forms. All system backups, report distribution tape archiving. Monitoring logs, running backups and distribution of reports. Budgeting and ordering of all consumable supplies for printers, and operational supplies for computer operations. Writing and approving all RFP's
Responsibilities also included all printer maintenance, repairs.
On-Call 24/7 for any Computer / Computer Room problems.
1979 - 1985 Howland-Stienbach Bridgeport CT
Lead night operator in charge of all processing / productions for all daily Point Of Sales from all stores in the region. Responsible for all data management; logs; and backups. Troubleshoot all hardware and software problems that occurred.
Education
1995 IKON Business Institute Bloomfield CT
A + Certification
Microsoft Approved Courses:
M21552 - Windows 2000 Professional / Server
803 - Administering Windows NT 4.0
MS OFFICE SUITE 97 / 2000 Professionnel
Community activities
Former member of the Board of Directors - Regional Water Authority Credit Union
Secretary of the Cercemagiori Community Club
Wolcott Recreation Soccer Coach
Wolcott Recreation Girls Basketball Coach
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