Customer Service Insurance Agent

CEDRIC C. HILL

**** ***** ***** ******, ***** ***54 Phone: 817-***-**** ***********@*****.***

OBJECTIVE

I am currently seeking a challenging yet professional position, which will provide me with the opportunity to apply my varied and numerous talents, in an effort to improve operations and to contribute to company profits. I am highly motivated, accurate, thorough and precise in attention to details. I possess excellent analytical and organizational talents. Major strengths in completing multi-faceted tasks within time constraints allotted. I am willing to go above and beyond to meet established goals.

SUMMARY OF KNOWLEDGE AND EXPERIENCE

* Excellent Communication Skills * Proficient with all MS Office 2007 Programs

* Claims Management and Settlement Skills *Claims Coordination and Auditing Experience

* Extensive Call Center Experience * Recordskeeping

* Type 50 WPM, 10,000 KSPH * Medical Terminology and Reports Training

* Knowledge of all Office Machines * PPO Processing and CPT Coding

* Short/ Long Term Disability Claims Processing * Processed and Serviced Mortgage/ Personal Loans

*MANDT Training Certified for 2010/2011 * First-Aide Certified 2010/ 2011

EDUCATION

Kansas City Kansas Community College Kansas City, Kansas 2009

University of Kansas Lawrence, Kansas 1986-1987

Ottawa University Ottawa, Kansas 1985-1986

Sumner Academy of Arts & Sciences Kansas City, Kansas 1979 – 1985

PROFESSIONAL EXPERIENCE

BNY Mellon Feb 2012 - Current

Doc Custody Specialist

Responsible for processing all assigned Initial and Final Collateral reviews in a timely and accurate manner based on the review requirements of each Servicing Level Agreement. Verify mortgage loan documents (single family, commercial, auto, manufactured homes, student and timeshares). Identify the category of each collateral file. Performs review of collateral and documents to ensure documents meet agency guidelines (Ginnie Mae, Fannie Mae and Freddie Mac) or customer agreements in a timely and accurate manner. Audit and clear exceptions. File collateral document and update system of record accordingly. Ship and track incoming and outgoing packages. Maintain excellent internal/external customer service.

State Farm Insurance Co. – Jun-2011 – Feb 2012

Agency Tech Support

Provide client support and technical resolution via phone call. Configuration of Business Partners equipment to connect to the internet. Diagnose problems with associates and agency equipment from laptops to desktops, printers and other hardware. Configure software to connect to internet application servers. Identify, correct or advise on operational issues in client computer systems. Establish and research tickets created for other support groups within the support center.

A.T. & T. – Hurst, Tx. Dec 2010-Jun 2011

Premises Technician

Work both inside and outside with the responsibility of installation and customer care of the new U-Verse integrated digital, high speed internet and voice services. Educate customers on services, features and functionality. Verify all services wre working correctly. Install and arranged all inside wires, work in confined spaces and aloft (up to 28ft) as well as work in all kinds of weather with power and hand tools.

Bank of America – Ft Worth, Tx. Sept 2010-Dec 2010

Mortgage Loan Processor

Verified and compiled applications for assistance from homeowners looking for assistance through the Making Homes Affordable program. Reviewed application data to make sure it was complete and meets all programs guidelines. Reviewed types of mortgages, amount of assets and liabilities, length of employment, gathers credit reports and verifies all information is submitted. Gathers the file and presents it to the underwriters for decision. Contacts homeowners and request any missing or additional information and keeps them advised of progress of the loan.

KVC Behavioral Health – Kansas City, Ks. Aug 2008-Aug 2010

Behavioral Health Tech

Assisted counselors and therapeutic team by giving clinical support services to children suffering from substance abuse, mental health issues and the Kansas Foster system. Worked as part of the management team that offered continuous care, interaction and role modeling for children between the age of 4-18 years of age. Documented relevant information regarding the childrens activities, participated in crisis intervention situations, provided group therapy sessions and provided basic care needs for the children. Monitored the safety of the children including making rounds and monitoring patients meals.

Brotherhood State Bank – Overland Park, Ks Mar 2007-Jul 2008

Loan Servicer/ Document Imaging Specialist

Clerical Staff support for the Loan Department of the bank. Responsible for digitizing paper documents by scanning them and uploading them into the electronic database for bank employees to review. Checked quality of the documents before scanning, and after they are entered into the system. Labled and organized the digitized images for easier search and viewing options. Also responsible for performing repairs and maintenance of the imaging software and equipment.

American Discount Mortgage – Union City, Ga. Jan 2006-Jan 2007

Loan Officer

Originated loans for a broker via letter by researching the Georgia deed database. Had to manage time to process the loans, gather documents and assets from the potential borrower to secure financing for home ownership and refinancing. Negotiated with third party banks and lenders to see if they would be able to offer potential borrowers financing. Assisted closing attorney’s with the closing of loans and worked closely with the title company to secure title issues were done at closing.

Q.C. Financial Services – Kansas City, Mo. July 2003-Dec 2005

Teller/ Loan Officer

Balance currency, coin and checks in cash drawers at the end of shifts and calculate transactions using computer system. Cash checks and pay out after verifying bank information, signatures are correct, that written and numerical numbers are the same and accounts have sufficient funds. Identify transactions differences when debits and credits do not match balance. Accepted loan and utility payments and verifying dates and amounts. Processed title and payday loans as well as processed new loan applications. Customer service with potential loan customers to encourage them to use other services.

Performance Contracting Group – Overland Park, Ks July 2001 – May 2002

Workers Compensation Claims Coordinator

Reviewed and evaluated claims handling activities of the carriers our company used. Provided guidance to our carriers adjusters on proper claims handling guidelines to minimize loss exposure. Provide recommendations to the carrier regarding claims handling, reserves and settlement/closure considerations. Also inform the carrier that light duty is available. Provide the carrier with claim information that may lead to surveillance. Perform on-site claim review and meetings at the insured’s location. Review claims monthly to ensure carrier handling is appropriate. This claim review is to determine the financial impact of W/C claims. Provide written claim status reports. Participate in education seminars and all other duties as assigned.

Sitel Corporation – Merriam, Ks. June 1999 - July 2001

Insurance Agent

In a call center environment, interviewed prospective clients to obtain data about their vehicles and existing coverage. Obtained my property and casualty license in 13 different states and was able to bind policies for those who wanted to obtain coverage we offered. Customer service for the company and their other insurance products.

The Epoch Group – Overland Park, Ks. March 1992 – June 1999

Workers Compensation Insurance Adjuster

Responsible for handling workers' compensation claims and files. Responsible for determining compensability of the claim, investigation of the claim, contacting physicians, witnesses, and the injured employee. Helped coordinate care for the injured worker by approving and authorizing treatment, surgery, medications and appointments. Paid the bills on the file, which include wages to the injured worker for time he is unable to work, payment to doctors and pharmacies, payments to attorneys for consulting and giving legal advice on the file and any other payments that may occur within the scope of the claim. Sent out legal notices as required by the state. Assisted in negotiating settlement with claimant attorney’s and judges at workers compensation court.

References Available Upon Request

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