Sales Manager
Resume:
AMER AL DAKKAK
****.******@*****.***
https://ae.linkedin.com/in/amerdk
A highly skilled individual with assertive communication abilities and elite organized traits, in pursuit of Sales Management / Account Management / Business Development positions.
Areas of expertise
Marketing campaigns - Direct marketing – Account administration – Sales administration – Client relationship management – Client retention – Business development – Database marketing – Partnership/Vender negotiation – Project planning – Business case creation – Presales techniques
Objectives
Seeking a challenging role with a dynamic organization to contribute accrued expertise towards the qualitative and competitive enhancement.
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Extensive computer training, including knowledge of multiple networking environments and business software packages.
Familiar with a variety of programming languages, operating systems, IT, network systems and Telecom.
Experience
Etisalat – Regional Key Account Manager/Sales - EDCH – Dubai Jan. 2014 - Present
Under Etisalat Services Holding which is part of Etisalat Group, EDCH provides a complete solution to GSM mobile operators for roaming facilities to be provided to their customers. EDCH is the only Data Clearing House based in the Middle East serving many leading operators in Middle East, Africa, Asia and Europe. Roaming solutions such as Data/Financial Clearing, Revenue Assurance, Value Added Services, and Mobile Money Hub etc. are offered.
As a key account manager, I am responsible for the development and achievement of sales through sales channels. I play important role in new business pitches and stands responsible for the successful on-boarding of new clients. I Focus on growing and developing existing clients, together with generating new business. Write business plans for all current and opportunity tender business acting as the key interface between the customer and all relevant divisions.
Achievements:
Secured 6.9 Million Dirhams in revenue for over 15 running clients from MENA region, succeeded in upselling value added services and solutions, and communicated company’s mission, vision and strategy to clients and partners. Successfully delivered on time new service requests including getting contracts signed by operators worldwide as per schedule.
Etisalat – Roaming Analyst – EDCH - Abu Dhabi/Dubai Sep. 2010 – Jan. 2014
As a roaming analyst, I am responsible for analyzing clients’ issues and study business cases in order for sales team to approach clients. Responsible for solving problems clients are facing through the day-to-day roaming activities. Should be able to understand and implement company’s projects and associated life cycles (SDLC & ALM). Coordinating with internal teams such as developers and finance department for providing support to clients and achieve projects outcomes. Perform reports extraction from online portals for internal/external stakeholders.
Achievements:
Saved over a million estimated USD amount of revenue for clients by providing on-time fast response to critical situations and unexpected failures in clients’ network, successfully built a relationship with clients that increased clients’ satisfaction ratio, and redesigned some of company's training materials to meet the latest trend in GSM world as well as providing training courses to clients’ staff coming from all over the world.
Plant Engineer/Manager – Precast Concrete Products F.Z.Co. - Jebel Ali/Dubai Aug. 2008 – Sep. 2010
PCP is a free zone company that provides precast products for construction industry, the fully automated German production line produces products that help the fast operation in buildings’ construction.
As a plant engineer/manager, heading the maintenance department having to manage experienced technical staff, I am responsible for the smooth operations of plant’s ecosystem as well as managing plant’s internal/external processes concerning production, delivery and staff technology, and I am responsible for managing and administrating company’s IT network to achieve staffs’ full connectivity and insure performance.
Achievements:
Performed major maintenance projects that saved the company an estimated 500 thousand Dirhams spend over third party contracts, successfully designed a service system where every element in the factory being observed, serviced and maintained, and efficiently updated companies accreditation and licenses related to environment, health and safety (ESH).
Education
MBA (Marketing and Management) from British University in Dubai – April 2015.
Bachelor of Engineering in Computer and Automation from Damascus University, Syria – August 2008.
Publications: Distortion-Free Watermarking Scheme for Wireless Sensor Networks, 2009 International Conference on Intelligent Networking and Collaborative Systems. Barcelona, Spain http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5370932
Management/Sales Skills
Strategic Management, Transformational Leadership, Marketing, Business case building, Market research, Change Management, Lean Management Process.
Computer/IT skills
C++, Java, UNIX scripting, PHP, PL/SQL, database design, Android, Assembly, UML, Joomla (designed multiple websites), Visual Basic 6, IOS apps development, Matlab, Multisim, SCADA, computer maintenance.
General Information
Date of Birth: 7th October 1984
Languages Known: Arabic and English
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