Customer Service Assistant
Resume:
Lornalyn S. Jesalva
Phase * Blk ** Lot 23 Southville 3 Poblacion,
Muntinlupa City
*********@*****.***
Objectives
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
Education
2009-2013 Bachelor of Science in Computer Science
Pamantasan ng Lungsod ng Muntinlupa
Experience
May 2015- Present Real Time Analyst
Sitel Philippines Corp. Mandaluyong City
Analyzing, monitoring and reacting to real-time staffing levels and call volumes, busy lines, production issues and the optimization of skill sets to avoid development of call queues and raise any issues to local Management Team.
Nov 26, 2012 – May 2015 Technical Support Representative
Sitel Philippines Corp. Mandaluyong City
Providing clear inbound communication through telephone support and customer service solutions pertaining to their technical problems and assisting the customers on all of their concerns regarding the product.
April 17, 2012-May 26, 2012 HR Assistant
Freshtex Philippines Inc Muntinlupa City
Able to learn how the HR dept. performs to help the company manages the employee. Help the staff with their multi-tasking jobs to assist the concerns of the employees.
January 30, 2010 - March 17, 2012 Service Crew
Golden Arches Development Corporation Muntinlupa City
Providing good service and quality food for the customers.Make sure that we pass the standard of giving the customers the delightful experience visiting the store.
Skills and Credentials
Basic knowledge Microsoft Office
Basic programming skills and Web Development
Advance expertise in printer hardware and software
2 years working in the BPO industry
Crew of the month for February 2012 and July 2011
Trainings /Seminars
Finishing Course for Call Center Agents NCII
August 2012
Game Career Talk
February 2013
References
Jose Manuel Santos
Learning Specialist
Sitel Philippines. Corp.
Tel.No.: 094********
Relationship: Trainer for Foundation and Product Knowledge Training
Michael Alcantara
2nd Assistant Manager
Golden Arches Dev. Corp. (McDonald’s Muntinlupa)
Tel.No.: 090********
Relationship: Immediate Supervisor
Joy Baculio
HR Assistant
Freshtex Phils. Inc
Tel.No.: 091********
Relationship: Immediate Supervisor
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