Customer Service Sales
Resume:
Shuntell Hamberlin
Milwaukee, Wi 53223
************@*****.***
Objective:
Seeking employment for a challenging career opportunity where I can utilize my diversified background knowledge, problem solving and interpersonal skills. I am seeking a professional position, which afford me an opportunity to demonstrate my superior administrative abilities. Core Strengths:
• Strong Organizational Skills
• Active Listening Skills
• Quick/sharp Problem Solver
• Strong Team Player
• Telecommunication Skills
• Team Building
• Performance Evaluation
• Risk Assessment Planning
Summary of Qualifications:
Award-winning leader with over 4 years of experience in team building and operational management in the United States Navy, Proven ability to perform in extremely stressful environments, Extensive practical application of calm judgment and mature decision-making during over 300 evolutions, Demonstrated ability to independently lead a division in mission planning, complex operations and the successful achievement of time sensitive company goals, Excellent interpersonal skills with the ability to foster and sustain mutually beneficial relationships.
Professional Work Experience:
United States Navy- Norfolk, VA August 2007-August 2011
• Maintained and accounted over two million dollars worth of vehicles and equipment and directed the employment of 10 other sailors during deployment
• Ability to carry out oral and written forms
• Excellent PC applications including MS word, excel, and power point.
• Schedule meetings, training and other business for the day for over 300 individuals.
• Responsible for the accountability, training, supervision and employment of 30 personnel while deployed.
• Ability to establish and effectively maintain a professional working relationship with employees.
• Answer telephone and manage front office when needed
• Analyzed mission requirements, then coordinated and communicates with supporting units.
• Supervised and directed workflow of more than 30 others individuals in a division. UWRF Call Center 2005-2006
Make Outbound calls to potential donators
Schedule meeting and training
Supervise 15 others in call center
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Formulated and enforced Service Center policies, procedures and quality assurance measures Russ Darrow BDC June 2014-August 2015
• Telemarketing, Internet / Phone Sales
• Field Inbound/Outbound Calls and Generate Sales Appointments with Customers that Contact the Dealership via the Internet or Phones.
• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Utilize lead management tools, CRM software and the Internet to manage inquiry flow, update customer files, and closely track customer interest.
• Support on-line customers through our Esales office
• Complete quotes; return email/voicemail, other administrative functions.
• Follow up with existing and potential customers to generate leads and close sales. Time Warner Cable Customer Solutions August 2014-November 2014
• Assisted customers with their queries and problems by phone
• Established and maintained contacts with new and existing customers as per the direction of the supervisor.
• Helped customers place new orders easily.
• Forwarded important and serious matters to the seniors.
• Transferred urgent calls to the required departments quickly and accurately.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Milwaukee Public Schools November 2014-Present
• Assist lead teacher in conducting increased learning experience for students in assigned area
• Perform a variety of non-instructional duties
• Tutor students independently or in small groups
• Administer students’ arrival and departure time
• Carry out supportive and clerical tasks
• Maintain discipline of students in the absence of the teacher
• Prepare instructional materials and classroom displays Education:
Rufus King 2001-2005
University of Wisconsin Milwaukee 2011-2015
Bachelors of Arts- Psychology
Bachelors of Education 2011-2015
Membership
Alpha Kappa Alpha Sorority Incorporated – University of Wisconsin Milwaukee- Iota Delta Chapter President-2014-Present
Leadership:
• Tutoring and Mentoring with Boys and Girls Club
• Assisted with shoes drive for developing nations collecting over 10,000 Shoes
• Collaborated with City Year with the beatification of Bay View High School, Aims and Step Up
• Responsible for fundraising with Alpha Kappa Alpha Sorority Incorporated Awards:
• Good Conduct Medal, 2010
• Navy Service Ribbon, 2007
• National Defense Service Medal, 2008
• Global War on Terrorism, 2009
• ESWS, 2010
• Air Pin, 2010
References Upon Request
Contact this candidate