Customer Service Sales

Resume

K.Guna Sekhar

Tongping, juba,

South Sudan,

Cell:021**********

Email:- ****.****@*****.***

Whatsapp:- +919*********

Career Objective:

To offer the best possible customer service to passenger by executing the entire responsibilities of an airline ticket agent and live up to the reputation of the airline company

Summary of Qualifications:

Thorough airlines ticket agent who ask all the required question ans is not afraid to have asuspect passenger detained. adept at utilizing the computer software platform of both Amadeus and Galileo.

Rich experience of seven years as an airline ticketing agent

Sociable nature that helps while dealing with customers from different social backgrounds

Excellent oral and written communication as well as interpersonal skills

Sound practical knowledge of the basic computer applications like MS Word, Excel, Power Point and Outlook

Clear voice and well-groomed and impressive appearance

Proven ability to keep calm even in the stressful situations

Profound ability to go by the organizational strategies and rules

Strong trouble shooting skills

Aptitude for making good sales

Fluency in English, Hindi, Telugu and Tamil

Professional Experience:

. August 2007 to February 2014 working in AIRWINGS TRVAEL SERVICE (approved by IATA,TAFI) as an senior sales executive domestic and international which is located in Tirupati, Chittoor (dist),Andhra Pradesh -517520

. March 2014 to till date working in SAI CITY TRAVELS as an sales head in juba,south sudan

Responsibilities Include:

Examining tickets and passes before directing passengers to the specified area for loading

Planning route and computing the airline ticket cost making use of the company schedules and online rate books

Decoding the data on tickets to ascertain destination and marking tickets

Answering the queries of the passengers regarding the arrival and departure of the flights

Canvassing and Selling travel insurance policies offered by the company

Making public announcements of the arrival and departure of the flights using public-address system

Supervising online booking practices of the company

Handling phone calls and answering to the queries of the customers

Educational Qualification:

. BSC computer science Sri Venkateswara college

Personal Details:

Father’s Name : D.Kumar

Date of Birth : 12/05/1985

Marital Status : Married

Languages Known :English, Hindi, Telugu & Tamil

Passport No :H8820177

Address : do no:-13/93 Vinayaka Nagar,Renigunta,

Chittoor (dist),Andhra Pradesh -517520

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