Customer Service Sales

Kimberly Dioh

***** ***** ****

Houston, Texas **072

832-***-**** Home Phone

**********@*****.***

Objective

Customer Service / Receptionist position where potential for career growth exists. Responsible individual with the ability to handle multiple duties; able to work alone or as part of a team. An energetic, reliable and dependable worker with excellent written and verbal skills.

Experience

2011-Present Houston Jewelry Houston, Texas

Senior Gold Buyer/ Sales Associate

Greet and interact with customers to determine and handle their individual needs. Perform opening/closing procedures. Keeping sales floor clean, stocked and maintains display of merchandise, include cleaning of merchandise. Perform sales and possibly buy transactions.

Handling all cash and negotiable item in accordance with established policies, procedures and practices. I answer incoming calls per company standards. Effectively communicates to customers the legal aspect of the buying transactions. Attend and participate in scheduled store training meeting. Assist with coins and bullion transactions as needed and assist in handling buy transaction as need.

2009- 2010 Massage Envy West University

Sales Associate/ Customer Service

Focus on providing exceptional customer service skills. Booking and confirming appointments also selling membership packages and product along with gift cards. I also help with checking clients in/out and other administrative duties. Assists in maintaining professional front desk and reception area. Assisting in administrative task including filing, member folder maintenance and data entry of client record and survey.

Assist in maintaining cleanliness of therapy rooms and store room.

2009- 2009 EZ Pawn Houston, Texas

PAWN BROKER

Providing outstanding customer service through sales and lending activities while executing the sales process effectively and proficiently. Follows standards for accurately qualifying loans and appraising customer goods for pawn loans and purchase approvals. Prevented loss or damage to company and customer assets. Maintains a professional and productive work environment.

2003 -2004 City of Richmond Richmond, Texas

Youth Worker

• Working with youth ages 9-15 years of age participating in outreach activities.

• Coordinate and implement youth projects (prevention groups, Art/Craft, recreation, etc.). Assisting in the implementation of youth programs.

• Input data, complete required reports and fax reports.

2000-2002 Manpower Stafford, Texas

Receptionist

• Greeting visitors, handling incoming calls and performing general administrative duties.

• Worked two switchboard (1 phone 20 lines and over 100 extensions, second phone 6 lines 25 plus extensions)

• Tracking and shipping mail using online system, sort and distributing incoming mail.

• Scheduled and booked air flights, hotels, and transportation for business meeting. In charge of boardroom meeting, scheduling and vendors setup.

Switchboard Operator

Place, receives and routed high volume of calls through an electronic switchboard.

Managed company lobby area. Greeted and directed all visitors, vendors, clients, job candidates and customers. Handle customer question questions and concerns.

Operate manual and electronic mailing equipment and basic office equipment.

Education

2009 to 2010 Graduated from Houston Community College Houston, Texas

Massage Therapist Program & Medical Billing Management

1994-1995 Houston Community College

Houston, Texas Liberal Arts

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