Customer Service Representative
Resume:
Daniel N. Segovia
Houston TX, 77066
Cell Phone : 210-***-****
e mail: **********@*****.***
PROFESSIONAL OBJECTIVE
To be a team player in a challenging and rewarding position which will utilize my acquired communication and customer satisfaction and telesales/marketing skills, experience, abilities and knowledge.
SUMMARY OF QUALIFICATIONS
Offering years of professional telesales experience and excellent Customer Service skills. Computer data entry. Proactive, meticulous and professional.
HIGHLIGHTS OF EXPERIENCE
May 2009 – January 2014
WellMed Medical Management/United HealthCare, San Antonio, Texas
Senior Claims Customer Service Representative
Answered inbound calls from professional medical providers and insurance policy members requesting claims status, assisted with claims research, issues and concerns. Data entry.
August 2008 – October 2008
Volt Temp Agency/Optum Health, San Antonio, Texas
Member Service Representative/Call Center
Answered inbound calls from members requesting vision benefits information, researched and resolved member concerns on eye wear orders and provider information. Outbound calls to providers. Data entry.
March 2008 - July 2008
Evercare/United Health Care, San Antonio, Texas
Telecommuting Telesales Representative
Generated new members by negotiating and closing sales through outbound calling on leads and referrals. Assisted with local community functions for networking purposes. Data entry.
May 2007 - February 2008
Leadership Institute USA, Weatherford, Texas
Telecommuting Independent Contractor/Telesales
Outbound calling on leads and referrals. Negotiated with CEO’s and Company Presidents offering management and leadership training courses and seminars.
October 2006 - February 2007
Secure Horizons HMO, San Antonio, Texas
Member Service Representative/Call Center
Answered inbound calls from members with plan enrollment and benefits information, resolved member’s concerns and claims issues. Outbound calls to providers. Data entry.
February 2004 - July 2006
Mohawk Valley Physicians Healthcare Systems (MVP), Schenectady, New York
Member Service Representative/Call Center
Answered inbound calls from members. Assisted with benefits information, researched and resolved member concerns and claims issues. Outbound calls to providers. Data entry.
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September 2003 – January 2004
Affiliated Computer Services (ACS), Albany, New York
Customer Service Representative/Call Center
Answered inbound calls for the New York State Child Support Office. Assisted with issues and concerns for custodial and non-custodial parents. Outbound calls to case workers for resolution procedures.
August 2001 - September 2003
Pitney Bowes, Albany, New York
Field Sales Customer Service Associate/Order Processor
Assisted field sales associates in processing electronic new customer orders. Processed existing customer incentive accounts. Data entry.
June 2000 - August 2001
Clarke American San Antonio, Texas
Customer Service Associate/Call Center
Answered inbound calls for re-order of checks from established customers. Up-sold to higher quality checks, accessories and services. Data entry.
EDUCATION AND TRAINING
General Education Degree through San Antonio College
Training courses include Zig Ziglar’s “Born To Win,” “Let’s Make Friends and Not Lose Customers” and “Improving People and Performance” seminars and Tom Hopkins “Sales Exceleration Workshop” customized sales training workshops and public seminars.
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